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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well, the basic concept of having a safety alarm device on hand for possible use by someone in need of care seems to be handled well here. But the "fall" device we tried was a disaster. The first day my wife simply was removing it from her neck and the alarm went off! We pressed the button on the home base and said it was an error, but the mobile unit was still broadcasting a message as to whether or not we needed emergency help. Really, it we respond to one unit why does the other still keep going. The same thing happened several days later when she simply bent over to get something on a lower shelf in the freezer. We canceled the next day, because the device it useless if it keep giving false alarms for every day fractions. We swapped for a regular pendant and got the sheet on how to calibrate it, but the guy on the phone said never mind, he could do it from his end. Nice, but not what it emphatically states in the info sheet that came with the new one. Seems like you don't have your act together. And lastly, how dare you to tell me to speak to you before I give a low rating! Were you going to try to raise my opinion to great. If so than the ratings are useless, but I doubt you will let this one be published anyway..”

Posted 6 years ago

“It is nice to have help at the push of a button, unfortunately in my opinion it takes longer than I would have expected for a call center agent to respond. wristband is to sensitive [ I was undressing & it went off] I am pleasantly surprised at the range it has.”

Posted 6 months ago

Hello, We received your review and we apologize for any delays you have experienced. We are happy to know that these were only false alarms. The response time can vary with the volume of alerts received at a given time, however it should not be a long wait. Our Technical Support team is always happy to review the equipment and test it with you to make sure everything is working properly. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on to resolve any issues? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 6 months ago

“Well, I decided to cancel and have been waiting weeks for a refund. They told me my credit card wouldn't accept the credit, ridiculous, and they sent me a check. I still have not received it after more than 2 weeks.”

Posted 7 months ago

Hi Randi, Thank you for contacting MobileHelp and bringing this concern to our attention. We apologize for any inconvenience this has caused. Refund checks can take 7-10 business days to arrive in the mail. If you do not receive it in time, please contact our Accounting team directly and a representative will be happy to assist. If there is anything we can do to help keep you or a loved one safe in the future, we would be more than happy to welcome you back into our MobileHelp family. You can reach us by dialing 877-827-6207 Option 3 for Customer Service. Representatives are available Monday - Friday from 8AM to 6PM EST.

Posted 7 months ago

“I wish battery lasted longer, need to charge like every 12 hours, and wish watch had time on it so my grandfather would wear it because he is use to a watch”

Posted 8 months ago

“Customer service when I ordered was extremely helpful. Product came quickly. Installed it and that was about it. Returned within the first 30 days. Nothing wrong with the product or service, just not right for us. If I had received my refund in a timely manner it would have been 5 stars. ( still waiting since 8-17)”

Posted 3 years ago

“The customer service was fine. However, I am unhappy that because I needed to change my lock box code I would lose the warranty. I do not understand this.”

Posted 6 years ago

“Makes my life and husbands stress free and worry free knowing if I fall there is help. Thank you”

Posted 7 months ago

“The second one you sent me doesn't hold a charge of more than a day and a half just like the first one!”

Posted 8 months ago

Hi Patricia, We received your review and we are sorry to hear about the trouble you have been experiencing with the battery life. Our Technical Support team will be happy to help resolve this issue. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 7 months ago

“The unit is too big. Im always setting it off.”

Posted 8 months ago

Hello, We received your review and we apologize for the issues you are experiencing due to the false alarms and size of your current unit. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 8 months ago

“Right on top of everything”

Posted 8 months ago

“The gentleman that I spoke with on the phone and set up the service with was absolutely wonderful. He was so kind and helpful. I don't remember his name though, I am sorry.”

Posted 8 months ago

“My Mom pressed the alert button, the EMS collected her & they alerted me, so I called to enquire about the location of my mother and Mobile Help refused to give me ANY information about my possibly dying Mom; including her whereabouts. BUYER BEWARE.”

Posted 8 months ago

Hi Nelda, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Thank you for being the most valued part of our MobileHelp family.

Posted 8 months ago

“So far I have not had to use it but will be by the end of my 90 days .”

Posted 8 months ago

“She was very helpful and patient and completed the inquiry.”

Posted 8 months ago

“I am and was VERY pleased with the service I received from MobileHelp. I am wearing the alert 'necklas' around my neck as I write this and am feeling much more confident now that I know that I can get immediate care by just pushing a button! Recommend this to the highest degree, I am 82, a recent widow, and living alone. Just knowing that I could get immediate assistance is a huge relief.”

Posted 8 months ago

“I can't give a review after having the equipment for just a month. Ask me again in 6 months or so.”

Posted 8 months ago

Hi Thomas, Thank you for your review. We appreciate your feedback and understand that you would like to revisit your review after a longer period of use. We value your opinion, and at MobileHelp, we pride ourselves in providing great peace of mind to our customers. Please do not hesitate to contact our Customer Service team if you need any assistance with your account. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 8 months ago

“Excellent customer service from Donna. She explained how it works, and it seems simple and easy for me.”

Posted 8 months ago

“So far we are pleased with the product. The only thing I would like the medi alert button to have is volume control. My Mom is hard of hearing & cannot hear the operator when she is on.”

Posted 8 months ago

“Equipment was very good but my home has a metal roof and no signal enters my home. The alternative was not acceptable because I would have to wear two devices. Not my style...The service was knowledable and I'd say excellent from sales to support all excellent.”

Posted 8 months ago

“This excellent service was easy to set up and is easy to use. And it gives my family peace of mind. I wear the button necklace every day and it is small enough that it is not an inconvenience. I have not yet had an emergency - thank God! - but once I accidentally pushed the button and immediately a voice came on my unit asking if I was OK. The people are so kind and my daughter said that setting up the account was very easy. I am so happy to use MobileHelp.”

Posted 8 months ago

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MobileHelp is rated 4.6 based on 4,080 reviews