MobileHelp Reviews

4.6 Rating 4,080 Reviews
89 %
of reviewers recommend MobileHelp
4.6
Based on 4,080 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read MobileHelp Reviews

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous
Anonymous  // 01/01/2019
I gave it 4 stars, for now, haven't had it long enough to see if the service gonna change. I will update it to 5 stars if the service stays the same. But so far so good customer service is helpful and very nice.
Helpful Report
Posted 8 months ago
Just got it and the peace of mind it provides is well worth the expense
Helpful Report
Posted 8 months ago
Very helpful staff with questions. Appreciate that it was easy to get in contact with a live person.
Helpful Report
Posted 8 months ago
We are very new to the company and equipment so there is not a lot to say thus far. We have only tested the equipment, but the response was great! The set up was easy. The customer service on the front end(sales) was excellent! The representative was the most helpful and gracious than any of the other companies I contacted. The only negative is that we use the lanyard device and sometimes it gets behind my father’s neck where the button is on his back. Like when he lays down. He has difficulty pulling it back around because of his limitations using his arms.
Helpful Report
Posted 8 months ago
Excellent service, good people and commitment to top support.
Helpful Report
Posted 8 months ago
So far I haven't needed to use it, but I find it comforting to know that it's out there! The people who staff the phones are extremely kind and polite. That in itself is worth a lot to me.
Helpful Report
Posted 8 months ago
I am no longer scare or lonely behind close doors,my Mobile Help,will pick me up when I can not do so myself.
Helpful Report
Posted 8 months ago
Waiting for a person to get help is sometime to long.
Helpful Report
Posted 8 months ago
At first I had trouble.with mobile help every time I sat down kohls went because ther were little instruction. Was at a lose. But now it works just fine
Helpful Report
Posted 8 months ago
My dog keeps stepping on the button, he sets it off, so I have to stop the call. I bet the people answering my call think I’m crazy.
Helpful Report
Posted 9 months ago
MobileHelp made my family feel safe, cared for and made us feel like our wants needs and opinions mattered. Every person we talked to was professional and very knowledgeable, and at no point did I feel like they were trying to upsell me and get me to buy more.
Helpful Report
Posted 9 months ago
Excellent company by far. Great Customer Service!
Helpful Report
Posted 9 months ago
Very helpful to our family far away
Helpful Report
Posted 9 months ago
Feeling more confident to go anywhere. I had a fall, and, it dislocated my shoulder. High pain level. Screami ng at the top of my lungs to try to get lucky to be heard. I am a great screamer, and, got lucky. I did get help, from screaming. I had multiple back surgeries, that's life. I have to deal with certain realities. Getting up off the floor completely is hard for me. Sometimes, I cannot get off the floor, alone. That was before the dislocated shoulder. Now, the Mobilehelp device gives me a better look on the help getting up, if needed. When the button is pressed, a call is connected within seconds. From there, ask the operator anything. I know, I did it by accident, once. I have nothing but great things to say about the support, too. Get what you pay for. I'll take this.
Helpful Report
Posted 9 months ago
The"necklace" is too sensitive. Sends "fall" alarms too often. However, you do not send an ambulance too quickly. Overall, the MobileHelp is working for me most of the time.
Helpful Report
Posted 9 months ago
Good service
Helpful Report
Posted 9 months ago
Very sensitive to falls. Easy to cancel false alarms. They can and will find you anywhere!
Helpful Report
Posted 9 months ago
Support is courteous and efficient.
Helpful Report
Posted 9 months ago
I love it - I don't have to move into assisted living now! I really like living in my own home. Marie Evans
Helpful Report
Posted 9 months ago
Should have purchased it years ago. it is a real life saver
Helpful Report
Posted 9 months ago
MobileHelp is rated 4.6 based on 4,080 reviews