MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Write Your review

Tell us how MobileHelp made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I had an unexpected fall and injury, I knew I needed a monitoring system. I tried to get a system with my home alarm company with no success. My sister had MobileHelp and when I called them, their service was excellent. Within minutes of getting off the telephone, I had confirmation by email of everything we had discussed and in two days, I had received the mobile equipment I needed to restore my sense of security in my home.”

Helpful Report

Posted 2 years ago

“Very professional company, extremely knowledgeable and helpful service. We needed a monitor for piece of mind for an employee working alone during second shift. Rather than hiring another employee that was not necessary at the time, we opted for the mobile help system. It saved us money and gave us relief knowing help is a button push away.”

Helpful Report

Posted 2 years ago

“very good ; it is doing very welll”

Helpful Report

Posted 2 years ago

“Easy to use and worth the cost. Experienced professionalism a every level from the day it was ordered and up to the day of getting it online. I also like the fact the system is small, not cumbersome, and easy to manage.”

Helpful Report

Posted 2 years ago

“Did not have the equipment that they advertised. I specifically ordered your products because of that. To me that is false advertising!”

Helpful Report

Posted 2 years ago

Hi Lois, We received your review and we apologize for any inconvenience you have experienced with your order. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we are glad to see that you were able to connect with our Technical Support team to discuss the equipment replacements we have available. Please let us know if you need any further assistance with your account. You can reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“I have not had to use my mobile help yet, but after a fall in May I decided to purchase my Mobile Help to help me be safe in case I should need assistance again.”

Helpful Report

Posted 2 years ago

“Very easy to work with. They answered all my questions and helped me set up when I called them. I also had to change the passcode on the lockbox and were gracious when I called to let them know to change it on their end. Patient when my mom accidentally hit the button many times when she first started wearing the pendant. She is 94 and had no problems following their instructions to cancel call.”

Helpful Report

Posted 2 years ago

“The only problem that I have found is the device doesn't hold a charge as it should. It is put on the charger each night but s9metimes during the day it tells me the battery needs charging. Overall, this is working great for me”

Helpful Report

Posted 2 years ago

“Competitive prices, excellent customer reviews, fantastic customer service are just some of the reasons I chose Medical Health, and I have not been disappointed. Medical Health offers an outstanding product with competitive pricing. I recommend them highly.”

Helpful Report

Posted 2 years ago

“Unable to give a higher score due to the fact it's gone off about 10 times since I've starting using this device. When I've needed it, it's getting charged.”

Helpful Report

Posted 2 years ago

Hello, We received your review and we apologize for the issues you are experiencing due to the false alarms and charging. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. We may have systems that better suite your lifestyle. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“The device goes off several times a day when I haven't fallen. One time the device fell off my neck and hit the floor and it didn't go off, so I am concerned about how accurate it is.”

Helpful Report

Posted 2 years ago

“I Mobile help system seemed to work, but we didn't have it long enough. When I tried to return the system, the first customer service person told me she would send a paid mailing slip. The next gal, after I received a conflicting email with the return directions, said no to a paid postage slip, because my mom had not died. I feel you should pay the return postage no matter happens to the person using your Mobile Help system. Thank you. 406 390 2763.”

Helpful Report

Posted 2 years ago

Hi Conrad, We have received your review and we thank you for bringing this to our attention, as it is not an experience we want any of our customer to have. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we apologize if you received anything less. Our records indicate that the equipment was received and the account is now closed. No further action is required and any refund due will be issued back to the original form of payment within 30 days from when the equipment is received. Please let us know if you have any additional questions. You can reach us directly by dialing 877-827-6207 Option 3. And we would be happy to welcome you back into our MobileHelp family if there is anything we can do to help keep you or a loved one safe in the future.

Posted 2 years ago

“I gave it 4 stars, for now, haven't had it long enough to see if the service gonna change. I will update it to 5 stars if the service stays the same. But so far so good customer service is helpful and very nice.”

Helpful Report

Posted 2 years ago

“Just got it and the peace of mind it provides is well worth the expense”

Helpful Report

Posted 2 years ago

“Very helpful staff with questions. Appreciate that it was easy to get in contact with a live person.”

Helpful Report

Posted 2 years ago

“We are very new to the company and equipment so there is not a lot to say thus far. We have only tested the equipment, but the response was great! The set up was easy. The customer service on the front end(sales) was excellent! The representative was the most helpful and gracious than any of the other companies I contacted. The only negative is that we use the lanyard device and sometimes it gets behind my father’s neck where the button is on his back. Like when he lays down. He has difficulty pulling it back around because of his limitations using his arms.”

Helpful Report

Posted 2 years ago

“Excellent service, good people and commitment to top support.”

Helpful Report

Posted 2 years ago

“So far I haven't needed to use it, but I find it comforting to know that it's out there! The people who staff the phones are extremely kind and polite. That in itself is worth a lot to me.”

Helpful Report

Posted 2 years ago

“I am no longer scare or lonely behind close doors,my Mobile Help,will pick me up when I can not do so myself.”

Helpful Report

Posted 2 years ago

“Waiting for a person to get help is sometime to long.”

Helpful Report

Posted 2 years ago

MobileHelp is rated 4.6 based on 4,092 reviews