MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,091 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's now the 17th of the month and I still DO NOT HAVE A WORKING SYSTEM”

Helpful Report

Posted 2 years ago

Hi Susan, We received your review and we apologize for any shipping delays. Our records indicate that the package was delivered the day after leaving us your review. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. Please let us know if you need any further assistance with the equipment or your account, and our Technical Support team will be happy to give you a call. You can also reach us directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“The IT person was very condescending. I was appalled. He spoke to me as if I was an idiot. I am far from it. Please consider offering customer service training to the IT staff. Very different experience with him compared to the salesperson I purchased the unit through.”

Helpful Report

Posted 2 years ago

Hi Carol, We have received your review and we are sorry to hear about this incident. This is not an experience we want any of our customer to have. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. We will look into this incident to ensure that it does not happen again. Please let us know if you need any further assistance. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1.

Posted 2 years ago

“This might work in some areas, but not in mine. My phone almost never picked up a tower that was working and when I called customer service they insisted the problem was that my phone was locked. It was not. I went through 3 different phones at considerable expense and was without service for months. When I finally got a Verizon sim card, my phone "magically" worked just fine. MobileHelp tried to get me to accept the phone working on my wifi network, but that is NOT what I paid for, and the phone would then not work outside of my house. They were always polite, but never admitted the problem was with their service. They also wouldn't refund the 3 months I was paying for service and getting nothing (except grief).”

Helpful Report

Posted 2 years ago

Hello, We received your review and we apologize for any inconvenience you have experienced however it seems like you are referring to a different company, as we do not offer cellular coverage for cell phones. At MobileHelp we provide personal emergency response coverage and we pride ourselves in providing a great experience and peace of mind to our customers We want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Everyone I have talked to has a different story???”

Helpful Report

Posted 2 years ago

Hello, We have received your review and we apologize for any issues you have experienced. This is not an experience we want any of our customer to have. At MobileHelp, your safety is our number one priority, and we would be more than happy to welcome you back into our MobileHelp family if there is anything we can do to further assist. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“It did not work for me. The alarm for falling went off 12 times in one month when I never fell. I returned the equipment.”

Helpful Report

Posted 2 years ago

Hi Carol, We have received your review and we apologize for any inconvenience you experienced with the false alarms. At MobileHelp, your safety is our number one priority. Our Technical Support team is always happy to help review the equipment for any replacements needed. The automatic fall detection feature can also be removed from the help button if it is not compatible with the user's activity. We would be more than happy to welcome you back into our MobileHelp family if there is anything we can do to keep you protected in the future. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

Hi Carol, We received your review and we apologize for the issues you have experienced due to the false alarms. This is not an experience we want any of our customer to have. At MobileHelp, your safety is our number one priority, and our Technical Support team is always available for any assistance needed with equipment issues. We would be more than happy to welcome you back into our MobileHelp family if there is anything we can do to help keep you protected in the future. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“What in the world is MobileHelp??? I wrote them an email and it came back saying it does not exist. How can you review something that does not exist??????”

Helpful Report

Posted 2 years ago

Hi Lonie and Sally, We received your review and we're sorry to hear that your email was undeliverable. Our email address is cs@mobilehelp.com. We provide the equipment and coverage for your personal emergency response system. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with your account? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I had to file a complaint with the Arizona fraud department to receive my refund for a device I had not received after waiting 10 days. The receiving date changed three times. Three times I was told a supervisor would call me and three times they did not. I was grossly overcharged with fees never disclosed such as two months payment up front. I was promised free shipping and was charged for it. I rejected multiple times the $6 per month premium and was charged as well. It was the worst customer experience I have ever had. I have never in my life had to file a complaint with consumer fraud. Until I dealt with Mobile Help. I do have a medical alert device. However, I went with a company that deals with me honestly and doesn't have the deceptive practices of Mobile Help.”

Helpful Report

Posted 2 years ago

Hi John, We received your review and we apologize for the inconvenience you have experienced with your order. Our records indicate that there was a modification request for this order, which led to the change in pricing and may have caused some confusion. Our team will be reviewing this incident, as it is not an experience we want any of our customer to have. Our records also indicate that a full refund has been issued, and the account is cancelled. No further action is required, but please let us know if there is anything we can do to help you regain confidence, and allow us to keep you covered in the future. You can reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.

Posted 2 years ago

“I set this up for my father-law. 3 day in the alarm went off. He told them he was fine. They didn't,call any of the four numbers we gave your staff. They call my office at 5:30 in the morning. Ambulance came he mad. I was lied to! We returned it now we have no coverage! Have your staff to do there job there are told to do!”

Helpful Report

Posted 2 years ago

Hi Robert, We received your review and we apologize for any issues you have experienced with the coverage. At MobileHelp, your safety is our number one priority, and we want you to be covered. Please let us know if there is anything we can do to help you regain confidence, and allow us to keep you covered in the future. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.

Posted 2 years ago

“I ordered the service. My father in law passed the next day. On the very next business day, I canceled the order. Nothing was shipped. I was told I would be refunded in the next 30 days. DID NOT HAPPEN!! I called, and was told to wait another 5 days. DID NOT HAPPEN!!! I called again, and was told it would be in my account by end of that business day. Two days later…still not there. I called again, I was told it was put in my accounts, but would not show up for 2-3 days. I expect I will be calling again! Funny how you can take my money out in one day, but you can’t give it back until I have called many times and had to tell my story every single time. My next call will be to the Better Business Bureau!!!!! Give me back my money for items you never shipped to me!!!!!!!”

Helpful Report

Posted 2 years ago

Hi Tammy, We have received your review and we offer our sincerest condolences during this difficult time. We apologize for any inconvenience you have experienced during the cancellation process. Our records indicate that a full refund was issued, and we are glad to see that you were able to connect with our Customer Service team about this concern. Please let us know if we can be of any further assistance. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Y’all are predators.”

Helpful Report

Posted 2 years ago

Hello, We received your review and we apologize for any trouble you have experienced. If you have not yet had a chance to speak with our Customer Service team about your concerns, a representative will be happy to help resolve any issues with your coverage. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I have not had it for long but have a difficulty hearing those on the other end. I have the volume up as loud as it goes and with hearing problems, I may not hear them when I really need them. Might have to switch if it continues.”

Helpful Report

Posted 2 years ago

Hi Viola, We received your review and we apologize for the issues you are experiencing due to the volume. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements or upgrades needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“First of all, I never received my equipment when I was told I would. Then I was told my equipment wouldn't be sent for another 2 weeks. I cancelled and said I wanted my money back. I was given a return number (verification). I waited a couple weeks. Then see the charge on my bank statement. I called right away. I was then told it was put back in my account that day. The girl evidently LIED to me. It has been a week and no credit.”

Helpful Report

Posted 2 years ago

Hi Sherrell, We received your review and we apologize for your experience at the time of cancellation. This is not an experience we want any of our customers to have. Your account was cancelled prior to shipment on 1/12/23. Payment made using a checking account have a 10 business day clearing period. As soon as the funds were cleared on 1/27/23 a refund was issued. Again, we apologize for the miscommunication. If there is anything else we can do to further assist please email CS@mobilehelp.com. Kind Regards, MobileHelp

Posted 2 years ago

“Prepaid a year for my mother. Received Device. Was not able to activate. Spent an hour with technical support. Sent back device. They sent another device out. I could not activate this one. Spent an hour with technical l support. Sent it back. Took a week to get a prepaid fed ex shipping label emailed to me. Am waiting for my refund.”

Helpful Report

Posted 2 years ago

Hi Desiree, We have received your review and we apologize if the proper expectation regarding the cellular coverage was not set at the time of the order. This is not an experience we want any of our customer to have. At MobileHelp, your safety is our number one priority, and we do offer a landline based system for home coverage where a landline phone connection is available. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family

Posted 2 years ago

“We do not have very good cell service at our house. But the pendant did not work at our house. I called and was sent a different device that plugged into an outlet. The only place it would get any kind of a signal was the far corner of the living room. The signal was not strong enough to pick up a distress call. I returned both units on 1/3/23. They were received at your facility on 1/5/23. When I called and spoke with a representative a refund would be forthcoming, but hasn't been received yet. The service was good, but I am not happy with the refund process.”

Helpful Report

Posted 2 years ago

Hi Connie, We have received your review and we are sorry to hear that the cellular coverage was not strong enough for our systems. We apologize for any inconvenience you have experienced during the refund process. Our records indicate that the cancellation was completed within our 30 day trial period, and a full refund was issued back to the original form of payment. At MobileHelp, your safety is our number one priority, and we do offer a landline based system for home coverage where a landline phone connection is available. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Unit didn’t work due to poor ATT signal strength. No mention of or check of signal strength when purchasing unit from salesman. No obvious mention of ATT on AARP ad. Had to return as it was useless. Obtained a different cellular based system and it connected immediately. Would strongly suggest that sales staff try to determine if ATT signal strength is adequate before selling. Will give high marks to tech person that diagnosed problem. He was very nice and very thorough. Now hoping that there will be no hassles getting a full refund. Return label was received and unit sent back.”

Helpful Report

Posted 2 years ago

Hi Hollace, We have received your review and we apologize if the proper expectation regarding the cellular coverage was not set at the time of the order. This is not an experience we want any of our customer to have. At MobileHelp, your safety is our number one priority, and we do offer a landline based system for home coverage where a landline phone connection is available. Our records indicate that the cancellation was completed within our 30 day trial period, and a full refund was issued back to the original form of payment. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“The program has absolutely no benefit for me so I would like you to please cancel my membership in the program.”

Helpful Report

Posted 2 years ago

Hi Roger, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Our Technical Support team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family

Posted 2 years ago

“I believe your practice is deceptive to elderly people. We purchased a system for my mom and dad and when I cancelled on the cost of one system was $50 less than what I paid for 2. Will not promote or support your deceptive tactics. I am in the medical field and will not speak favorably of your company either. Your customer service rep however was very nice.”

Helpful Report

Posted 2 years ago

Hi Terri, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to all of our customers, and we are glad to see that you were able to speak with our Technical Support team about this concern. Please let us know if we can be of any further assistance. You can reply to this message privately with your phone number, and we would be happy to give you a call. You can also reach us directly by dialing 800-800-1710.

Posted 2 years ago

“My father wears the bracelet fall device. He has fallen several times, one of which was a bad fall, and it has never gone off. Granted, some of those falls may have been sliding to the floor, rather than falling.”

Helpful Report

Posted 2 years ago

Hi Larry, We received your review and we apologize for any issues you have been experiencing with your father's system. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I was lied to--told that I had a 30-day trial period when my bank account would not be debited. WRONG! I returned my equipment as an unopened box. It took more than two weeks to get my refund--it was refunded, debited again, and several days later it was finally in my account to stay. I won't do business with deceptive companies.”

Helpful Report

Posted 2 years ago

Hi Morva, We received your review and we apologize for any issues you have experienced receiving your full refund at the time of cancellation. We do have a 30 day risk free trial period. Within this period you may cancel for a full refund. At MobileHelp we pride ourselves in providing a great experience to our customers and we apologize again if you received anything less. We see that you have received the full refund, but please let us know if there is anything we can do to help you regain confidence in our coverage. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.

Posted 2 years ago

“Waited on hold for the next available rep for 15 minutes hung up called at a latter time,still was placed on hold again for 15 minutes hung up deciding it wasn't worth my time I am very disappointed”

Helpful Report

Posted 2 years ago

Hello, We received your review and we apologize for any inconvenience you have experienced due to the longer than normal hold times. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

MobileHelp is rated 4.6 based on 4,091 reviews