I would give our experience a 5 star rating , except for one point that I will get to in a moment. First, the people helping my mom and I were very kind and helpful. The system is simple to set up, and the devices seem to be robustly built. Costs are more resonable than their competitors despite quality support for any issues that may come up. Now, the only reason this wasn't a 5 star rating was we had to re-do what had been ordered for my mom. The first one we ordered had a base, a mobile device, a fall detection necklace, a shower button, and a wrist device. My mom is not tech savvy at all, and my wife and I are only able to keep from looking too uninformed with modest skills. We asked for the most simplistic system that provided fall protection. But this system sent was too many pieces, too many things to remember, and she was ready in two days and forget it and send it back. We spent several weeks talking and researching this, and it was too much for her right away. We communicated this with your representative, and he suggested the All-In-One system, where it is JUST a fall detection necklace. Perfect! We boxed the old system up and returned it. Got the new one and set it up yesterday in about five minutes, and then was transferred to the accounting department to insure the difference in cost for the new system was properly set up and funds returned to my mom. When we initially asked for the simplist system, THIS is what we were talking about, not the multi-piece system that overwhelms elderly that are already tech challenged. It almost scared her off to not have a fall detection device. That wasn't an option if she is going to maintain independence. Thank you so much to the technician that recognized what we meant when we asked for the simplist system. If this is what was offered to us in the beginning when we stated what we were looking for, the rating would have been 5+ stars. Scott F.