I spoke with Lisa (I believe that was her name. My apologies for not remembering). She was an exceptional representative. I had many questions which resulted in many phone calls and she was always available and accommodating. Very knowledgeable in the company's products and use. Their website was informative and the ordering and checkout process was easy to navigate. I ordered a product and it arrived as promised within two days. Set up was simple and all testing was good. Unfortunately, I had ordered the product for my elderly mother n law who lived alone and shortly thereafter she passed away. I contacted MobileHelp who was very sympathetic and wasted no time issuing me a pre-paid return shipping label for the items and issued an extremely quick full refund. I couldn't be more pleased with this company and will not hesitate to recommend them and their services.