THIS IS THE REQUEST FROM MOBILE HELP: If there is any reason you wouldn’t rate MobileHelp as a 5 out of 5 please contact our Customer Service department so we can address your concerns before your review. (DOESN'T THAT SAY IT ALL?? READ THE REVIEWS WITH A GRAIN OF SALT) I CALLED THEM NUMEROUS TIMES AND FINALLY AT TO AN INDIAN AGENT "CUSTOMER RETENTION" WHO WAS THE WORSE! I WAS OVER CHARGED BY 15-20% COMPARED TO WHAT WAS QUOTED TO ME, BUT HE SAID THE FIRST AGENT MADE A ERROR IN HIS CONVERSATION WITH ME (THEY CONFIRMED IT WAS THEIR ERROR), BUT HE SAID THEY MOBILE HELP NEEDS TO MAKE MONEY TOO AND GAVE A 'TAKE IT OR LEAVE IT ATTITUDE". IT LEAVE ME FEELING THEY RUN different 1-YR PROMOTIONS VERY FREQUENTLY JUST TO TAKE ADVANTAGE OF THE SENIOR AND VULNERABLE. HAD I NOT PULL MY CALCULATOR OUT, I WOULDN'T EVEN NOTICE WHAT THEY DID! THEY DIDN'T FIX THE PROBLEM. THEY JUST GAVE ME A MO FREE AT THE END OF 1 YEAR---THAT MEANS I'M COMMITTED TO >1YR IF I WANT THE LOWER RATE THAT THEY INITIALLY QUOTED. OTHERWISE, I'M PRORATED AT THE HIGHER RATE!!!! BEWARE!!