I appreciate how the MobileHelp teams contact the list that I have provided. However, my mom’s life alert is so touchy, that she sometimes sets it off just by lifting her shirt up to go to the bathroom and she can’t hear the box when it’s calling her and trying to ask if she’s ok, so the team ends up having to go down the line of phone numbers, which is great, but I’m afraid we’re crying “wolf” and some day it’s going to be the real thing and she won’t get the help she needs. With her other Life line company that we were with, before this company, her life alert, that she wore talked to her. If there was not a problem and she could respond back to let them know she was ok. With this one, if she’s not directly by the box or doesn’t hear the box talking she can’t respond back that everything is ok. I would like to see these Life alerts (fall detection) that MobileHelp has, do the same thing. My husband works for the fire department and he said they get a lot of false calls because of Life alerts (fall detection) that are set off the same way or by people bumping them. If the people aren’t by the box to respond back and/or they don’t have a calling list, the ambulance and fire are automatically dispatched for no reason. I’m giving it a little more time to see if my mom can adjust to not setting it off when she goes to the bathroom or she bumps it by accident. If not, I think we will have to go back to her other company or find another Life alert company that has capabilities of responding back to them without being next to the box.