We are pleased with the MobileHelp Duo package and the price. From sale to set-up and beyond, customer service is excellent. Based on AARP's recommendation, we purchased a system for my father-in-law, who did not want a device. It's been over a month, and Dad is wearing his pendant faithfully even though he also has a wristband. My husband says the setup was very easy and customer service excellent. We've had one incident when Dad accidentally leaned too far over the sink and the fall button was activated. MobileHelp contact was immediate. Dad received a follow-up telephone call as well. My husband, who is #2 on the call list, was notified by text within seconds after the initial fall notification. There are so many alert systems available. MobileHelp was an excellent choice for our family.