We heard about MobileHelp in a TV ad. I requested information online and received a phone call within minutes. From that point, I received a brochure both in regular mail and in my email. In that first phone call, I requested that they call me back after I had had an opportunity to review the material. Just as committed, I received the call in one week and ordered their mobile device that same evening. We ordered it for my mother who is a fall risk. We have had it just under 30 days, but we love it! I highly recommend MobileHelp for their service and their system.