My contact person 's name was Vince and I can't say enough good about him. My mother refused to get a monitor, but I needed my questions answered, so when she gave the OK I would be ready. Vince knew the situation but answered every question. He reassured me that this is a common situation an that once she could see how easy it is to use she would be fine with it. He never pestered me, but called back periodically to see if there were any more questions and how she was doing.It took a good scare, but she finally agreed to get the monitor. She still feels she doesn't need it, but it makes me feel better