My initial contact was with Amber via your online chat portal. She was extremely helpful and after relaying the information she provided to my mother, I immediately ordered the appropriate services. We received the equipment sooner than we expected and I spoke with both tech support and customer service today in order to set up the system for my mother. Both contacts were knowledgeable and spent as much time as we needed walking us through the services. And my mom was delighted with the quality of the equipment. I hope that we do not need the service, but I am confident given the level of professionalism I have encountered at every contact point.