They answered all my questions. AND were very polite and patient with me. (I did have a couple challenging questions that needed "research") Then, later, as I was trying set everything up and read the manuals, I unknowingly dropped the fall button. I nearly panic-ed but finally got someone on the phone who cancelled the "alert" and instructed me what I need to do if that happens again. I don't consider myself "dumb" about these things (i used to do computers, similar). And I thought my questions were logical. And the ladies probably had heard them many times before, but they acted like I was the first (a little boost to my ego). Respect and I loved it. So many don't respect older folks or have little patience. My thanks to Laura and Brianna!!!!