I really can't give much comment at this moment. The staff was very friendly and informative in obtaining the equipment. Thankfully, as of this time I have not had to activate or use your service. The fact that I have the service available to me is a comfort though. I am planning to drive to Ohio from North Carolina to visit my son and did not consider this after experiencing health issues. With your service I am trusting that help will be available should I need it while I travel. I am not expecting any problems, but I am more confident to travel having possible help available if it is needed.