Mother can be very difficult to deal with since Dad died. Whatever a friend at the Senior Center or her Church has . . . she wants me to get it for her. Her current medical alert device became useless during the extended power outage after a hurricane. In addition, it did not work away from home. After many hours of research and some trial and error, she now LOVES the MobileHelp device. She appreciates the door hanger that prevents her from forgetting the cellular part of the system. She also likes the size of the neck pendant and the fact that it does not flash like others and can be placed on her current neck chain. When Mother is happy . . . then I am happy. MobileHelp made that happen. Thank you.