I am happy that MobileHelp does not require a contract nor payment for equipment. Staff has been helpful, I have found that I should not sleep with the fall detector since it set it off twice and once for no reason and the representative said it was probably too low on my chest and is sending me a different lanyard to bring it higher on my chest. I did have to move the base unit near a window to get reception on AT&T. Their coverage is not great in this area according to some in the community. Only glitch was my unit was activated while I was on the phone for another call from MobileHelp but this did not show up on their records. I am happy with the service and equipment