Hard to write a review because the item works fine but I called the customer service and told to push nine and I would get a call back, Did that after 2 hrs no call back, so called on my cell phone never got a call back on either phone and after a day I was on the site and the chat come up. Amber could not figure out what went wrong, not one phone but two, she put me through to Michael in tech dept and he was great, helped me immediately So they better figure out what is wrong with their press nine and get a return call because you DO NOT> The system is VG so I want to rate it a five but because of the experience with customer call back I will give it a four