I found both 'sales' assistants to be fully informed and very helpful and courteous, taking as much time as I needed to ask my questions before committing to signing up with their products and services. Once ordered the kit came quickly -- follow-up contact (auto recording by phone) was made by the company to me to ensure that the kit had arrived. The customer for whom the service was intended then passed away before the Mobile Help could begin, and so far there has been no problem in returning the items for a full refund -- They even informed me when they received the Return. I expect the refund to be reflected in my next bank statement....