I recently assisted with the purchase and setup of MobileHelp. The purchase went wonderfully. Nice guy helped us and did everything right. Cue to three days after the system came in and we had to get her ready for travel. The girl who helped us then was so rude it wasn't funny. Asked for her manager to call me, but needless to say, never got a call. I shudder to think what it would have been like had I not been there to help her get ready. There needs to be an option to set up travel plans online, rather than call. Banks do it, so it would be very simple for MobileHelp to do it as well. Then maybe you wouldn't get someone with an attitude who should actually be KIND dealing with our elderly. Please don't be the company that is only nice while you are making a purchase.