I spoke to several customer service reps, all of whom were knowledgeable, efficient, and understanding of my situation and needs. Although they each told me of extra services or equipment I could purchase to enhance our mobile alert system, none of them persisted or pushed me to buy, which I very much appreciated. Fortunately, we have not yet had to activate the mobile alert, but I feel confident that if my husband were to use his pendant to contact the alert system, he would be well taken care of. I also appreciated that the registration agent agreed to make note that if my husband uses the pendant to call for help, MobileHelp will try to contact me before sending the ambulance. In our situation, this process makes the most sense.