I've had a regrettable experience with MPD. No sim with the phone when delivered. Poor communication trying to sort this out, broken promises, ignored emails then a lack of response since the phone developed faults after Samsung updates. Took legal advice via Direct Line and have submitted a letter before action with a via to issuing a summons to the County Court on 14/1/22. I cannot explain why the service is so poor and disjointed but overlaps it's because of working from home. The only people keen to call me were the slimy insurance guys pretending to be MPD following up on my purchase. Sleazy.