Mobile Phones Direct Reviews

1.9 Rating 183 Reviews
21 %
of reviewers recommend Mobile Phones Direct
1.9
Based on 183 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 53%
Accurate And Undamaged Orders
Greater than 66%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5

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Mobile Phones Direct 5 star review on 13th July 2023
Smith
Mobile Phones Direct 5 star review on 30th June 2023
Reed C Newman
Mobile Phones Direct 5 star review on 18th June 2023
Cory Jensen
Mobile Phones Direct 5 star review on 27th March 2023
Taylor PK
Mobile Phones Direct 1 star review on 22nd March 2023
Anonymous
Mobile Phones Direct 5 star review on 9th January 2023
Allan C Taylor
Mobile Phones Direct 5 star review on 21st December 2022
Connolly V Jarnes
13
Anonymous
Anonymous  // 01/01/2019
π™ΆπšŽπšπšπš’πš—πš πš‹πšŠπšŒπš” πšŠπš•πš• πš’πš˜πšžπš› πš•πš˜πšœπš 𝚊𝚜𝚜𝚎𝚝𝚜 πšŠπš—πš πšπšžπš—πšπšœ πšŒπšŠπš— πš˜πš—πš•πš’ πš‹πšŽ πš™πš˜πšœπšœπš’πš‹πš•πšŽ πš πš‘πšŽπš— 𝚒𝚘𝚞 πš‘πš’πš›πšŽ πšŠπš— πšŽπš‘πš™πšŽπš›πš (π™·πšŠπšŒπš”πšŽπš›πšœπš™πš˜πšπšŸπš’πš•πš•πšŽ) πš πš’πšπš‘ πšπš‘πšŽ πš‹πšŽπšœπš πš›πšŽπšŒπš˜πšŸπšŽπš›πš’ πš™πš›πš˜πšπš›πšŠπš– πšŠπš—πš πšπš‘πšŽπš’ πš‘πšŠπšŸπšŽ πš‹πšŽπšŽπš— 𝚝𝚎𝚜𝚝𝚎𝚍 πšŠπš—πš πšπš›πšžπšœπšπšŽπš πš’πš— πšπšŽπšπšπš’πš—πš πš‹πšŠπšŒπš” πšœπšπš˜πš•πšŽπš— πš˜πš› πš•πš˜πšœπš πšπš’πšπš’πšπšŠπš• πšπš’πš—πšŠπš—πšŒπš’πšŠπš• 𝚊𝚜𝚜𝚎𝚝𝚜 πšŠπš—πš πšŒπš›πš’πš™πšπš˜ πšŒπšžπš›πš›πšŽπš—πšŒπš’πšŽπšœ. πšƒπš‘πšŽ π™·πšŠπšŒπš”πšŽπš›πšœπš™πš˜πšπšŸπš’πš•πš•πšŽ πšƒπšŽπšŠπš– 𝚠𝚊𝚜 πšŠπš‹πš•πšŽ 𝚝𝚘 πš‘πšŽπš•πš™ πš–πšŽ πš›πšŽπšŒπš˜πšŸπšŽπš› πšŠπš•πš• πš–πš’ 𝟷𝟿𝟢,πŸΆπŸΆπŸΆπš„πš‚π™³πšƒ πšπš›πš˜πš– 𝚊 πš‹πš›πš˜πš”πšŽπš› πšπš‘πšŠπš πš’ πš–πšŽπš πš˜πš— πšπš‘πšŽ πš’πš—πšπšŽπš›πš—πšŽπš (π™΅πšŽπš‹πšžπš›πšŠπš›πš’ 𝟸𝟢𝟸𝟺), πš πš‘πš˜ πšπšŽπšŸπšŒπšŽπš’πšŸπšŽπš πš–πšŽ 𝚝𝚘 πšπšŠπš”πšŽ πš™πšŠπš›πš πš’πš— πšŠπš— πš’πš—πšŸπšŽπšœπšπš–πšŽπš—πš πš™πš›πš˜πšπš›πšŠπš–πš–πšŽ πšŠπš—πš πš—πš˜πš πš”πš—πš˜πš πš’πš—πš πšπš‘πšŠπš πš’πš 𝚠𝚊𝚜 𝚊 πšœπšŒπšŠπš–πš–πš’πš—πš πšœπšŒπš‘πšŽπš–πšŽ. 𝙸 πšŠπš– πšπš•πšŠπš 𝚝𝚘 πšœπš‘πšŠπš›πšŽ πš–πš’ πš›πšŽπšŸπš’πšŽπš  πš πš’πšπš‘ 𝚒𝚘𝚞 πšŠπš—πš πšŠπš•πš• πšπš‘πšŠπš—πš”πšœ 𝚝𝚘 π™·π™°π™²π™Ίπ™΄πšπš‚π™Ώπ™Ύπšƒπš…π™Έπ™»π™»π™΄ . πšƒπš‘πšŽπš’ πšŒπšŠπš— πšŠπš•πšœπš˜ πšŠπšœπšœπš’πšœπš 𝚒𝚘𝚞 πš πš’πšπš‘ π™Ώπš‘πš˜πš—πšŽ πšŒπš•πš˜πš—πš—πš’πš—πš (πš†πš‘πšŠπšπšœπšŠπš™πš™ π™ΌπšŽπšœπšœπšŠπšπšŽπšœ , πš‚πš—πšŠπš™πšŒπš‘πšŠπš πš–πšŽπšœπšœπšŠπšπšŽπšœ, π™΅πšŠπšŒπšŽπš‹πš˜πš˜πš” πšŠπš—πš πš•πš˜πš πš–πš˜πš›πšŽ ). π™²πš˜πš—πšπšŠπšŒπš πš…πš’πšŠ π™ΌπšŠπš’πš• π™΄πš–πšŠπš’πš•- π™·π™°π™²π™Ίπ™΄πšπš‚π™Ώπ™Ύπšƒπš…π™Έπ™»π™»π™΄ @ 𝙢𝙼𝙰𝙸𝙻.𝙲𝙾𝙼 πš†πšŽπš‹πšœπš’πšπšŽ- 𝚠𝚠𝚠.πš‘πšŠπšŒπš”πšŽπš›πšœπš™πš˜πšπšŸπš’πš•πš•πšŽ.πšŒπš˜πš–
Helpful Report
Posted 19 hours ago
Genuinely the worst retail experience I have had. Sold a new phone, turned out to be as new, which can be a refurbished phone in good condition it also doesn't have to be an english phone so different specification and in our case did not work. Sent it back they then said it is working ad there is nothing wrong with it even though we had had two representatives one from vodaphone and one from Three both of whom categorically stated it does not work and showed us with their own personal sim. As they were unable to fulfil the contract they offered a full refund, and as a final insult then said they would sort out the pac code and for me not to do anything. They cancelled the contract and line within an hour of my call. No pac code arrived they checked and send it has been sent and used. So I spoke to Three( equally useless) who said they sent the code to the phone number which was cancelled not the one on file. Why you would send a PAC code to a number that has been cancelled is beyond me. Given that they do this closing the account within an hour seems malicious or such an indepth lack of understanding of the business you are in. Needless to say my 13 year old daughter has lost her number, been uncontactable for a month outside the house and had the worst experience of her so far short life. Don't be fooled by the nice kind welcoming voices on the phone they pretend to care until you find out they don't care, then they just say speak to the network, and guess what the network say.... speak to the people who gave you the contract.... guess what they say. An infuriating 6 weeks of my life that has resulted in the loss of our number and 30+ telephone calls. A warning, they have the capability to take your money in 1 minute but it will take you 6 week to get it back even if you have not done anything wrong. Surely we should be in a better society than this.
Helpful Report
Posted 1 month ago
Horrible company, do not use. They sent out a faulty phone and wouldn't fix or exchange it. We sent it back twice and both times they claimed they couldn't find the fault. More explained in my video on YouTube: Kyle Reviews. https://youtu.be/6VbPR31YQ_8?si=8XNFAGE5sHvhK8rv
Helpful Report
Posted 1 month ago
BEWARE OF THIS COMPANY I ordered an iPhone 14 from mobile phones direct which has been lost in transit. They have repeatedly lied to me throughout the whole process as they said they had raised an investigation with DPD (their courier) but they then kept failing to get back to me. I therefore called DPD who said that mobile phones direct are not telling the truth as DPD have no record of an investigation ever being raised. Mobile phones direct are now refusing to respond to me and I therefore strongly advise you to stay away from this company.
Helpful Report
Posted 1 month ago
𝙸 πšœπšžπšœπš™πšŽπšŒπšπšŽπš πš–πš’ πš™πšŠπš›πšπš—πšŽπš› 𝚜𝚘 πš–πšžπšŒπš‘ πšπš’πš•πš• πš’πš 𝚐𝚘𝚝 𝚝𝚘 πšπš‘πšŽ πšŽπš‘πšπšŽπš—πš πš πš‘πšŽπš›πšŽπš‹πš’ πš‘πšŽ πšœπšπšŠπš›πšπšŽπš πš”πšŽπšŽπš™πš’πš—πš πšœπš—πšŽπšŠπš”πš’ πš•πšŠπšπšŽ πš—πš’πšπš‘πšπšœ. 𝙸 πš“πšžπšœπš πš”πš—πšŽπš  πšπš‘πšŽπš›πšŽ 𝚠𝚊𝚜 πšœπš˜πš–πšŽπšπš‘πš’πš—πš πšπš˜πš’πš—πš πš˜πš— πš πš’πšπš‘ πš‘πš’πš– πšŠπš—πš 𝙸 𝚠𝚊𝚜 πš›πšŽπšŠπš•πš•πš’ πš‹πš˜πšπš‘πšŽπš›πšŽπš πšŠπš—πš πšžπš—πšŒπš˜πš–πšπš˜πš›πšπšŠπš‹πš•πšŽ. 𝙸 𝚠𝚊𝚜 πš›πšŽπšŒπš˜πš–πš–πšŽπš—πšπšŽπš 𝚝𝚘 𝚊 πšπšŽπšŒπš‘ πšπš›πšžπšœπšπšŽπš πšŽπš‘πš™πšŽπš›πš πšπšŽπšŠπš– πšπš‘πšŠπš πšŒπš˜πšžπš•πš πš›πšŽπš–πš˜πšπšŽπš•πš’ πš–πš˜πš—πš’πšπš˜πš› πšŠπš—πš πšœπš™πš’ πš˜πš— 𝚊 πšŒπš‘πšŽπšŠπšπš’πš—πš πš™πšŠπš›πšπš—πšŽπš›. 𝚈𝚎𝚜 𝙸 πššπšžπš’πšŒπš”πš•πš’ πš πš›πš˜πšπšŽ 𝚝𝚘 πšπš‘πšŽ πšπšŽπšŠπš– πšŸπš’πšŠ πšŽπš–πšŠπš’πš• (π™½πš’πšπš›πš˜πšŒπš›πšŠπšŒπš”πš‘πšžπš‹@πšπš–πšŠπš’πš•.πšŒπš˜πš–), πšŠπš—πš πšŽπš‘πš™πš•πšŠπš’πš—πšŽπš 𝚝𝚘 πšπš‘πšŽ πšŽπš‘πš™πšŽπš›πš πš πš‘πšŠπš πš’ πš—πšŽπšŽπšπšŽπš. π™·πšŽ 𝚠𝚊𝚜 πšπš›πšŠπš—πšœπš™πšŠπš›πšŽπš—πš, πšŠπšœπšœπšžπš›πšŽπš πš–πšŽ πšŠπš—πš 𝚐𝚊𝚟𝚎 πš–πšŽ πšπš‘πšŽ 𝚊𝚌𝚌𝚎𝚜𝚜 πš’ πš—πšŽπšŽπšπšŽπš πš πš’πšπš‘πš’πš— πšπš‘πšŽ πšœπšπš’πš™πšžπš•πšŠπšπšŽπš πšπš’πš–πšŽ-πšπš›πšŠπš–πšŽ. 𝙸 πš‘πšŠπš πšπšžπš•πš• 𝚊𝚌𝚌𝚎𝚜𝚜 𝚝𝚘 πš–πš’ πš™πšŠπš›πšπš—πšŽπš›πšœ πš™πš‘πš˜πš—πšŽ. 𝙸 𝚜𝚊𝚠 πšžπš—πš‹πšŽπš•πš’πšŽπšŸπšŠπš‹πš•πšŽ πšŒπš˜πš—πšŸπšŽπš›πšœπšŠπšπš’πš˜πš—πšœ πš›πšŽπšŽπš”πšŽπš 𝚘𝚏 πšŒπš‘πšŽπšŠπšπš’πš—πš, πšŒπšŠπš•πš• πš•πš˜πšπšœ, 𝚝𝚘 πšπš›πšŠπšŒπš”πš’πš—πš πš‘πš’πšœ πš•πš˜πšŒπšŠπšπš’πš˜πš— πšŠπš—πš πšœπšŽπšŽπš’πš—πš πšπš‘πš˜πšœπšŽ πšπšŽπš•πšŽπšπšŽπš πš–πšŽπšœπšœπšŠπšπšŽπšœ πšŠπš—πš πš–πš˜πš—πš’πšπš˜πš›πš’πš—πš πš‘πš’πšœ πšŒπšŠπš•πš•πšœ πš πš’πšπš‘πš˜πšžπš πš–πš’ πš™πšŠπš›πšπš—πšŽπš›'𝚜 πš”πš—πš˜πš πš•πšŽπšπšπšŽ. 𝙸'πš– πšπš•πšŠπš πš’ πšπš˜πš˜πš” πšπš‘πšŽ πš‹πš˜πš•πš πšœπšπšŽπš™, πšπš‘πšŽπš’ πšπš’πš 𝚊 πšŸπšŽπš›πš’ πšπš›πšŽπšŠπš πš“πš˜πš‹ πšŠπš—πš 𝙸'πš– πšπš•πšŠπš 𝚝𝚘 πš›πšŽπšŒπš˜πš–πš–πšŽπš—πš πšπš‘πšŽ π™½πš’πšπš›πš˜πšŒπš›πšŠπšŒπš”πš‘πšžπš‹ 𝚝𝚘 πšŸπš’πšŒπšπš’πš–πšœ πš’πš— πš—πšŽπšŽπš 𝚘𝚏 πšœπšžπšŒπš‘ πšœπšŽπš›πšŸπš’πšŒπšŽ. πš†πš†πš†. π™½π™Έπšƒπšπ™Ύπ™²πšπ™°π™²π™Ίπ™·πš„π™±. 𝙲𝙾𝙼
Helpful Report
Posted 2 months ago
I had the same problem with them over an O2 contract, where I ordered a phone and it just didn't arrive, and when I contacted them they blamed O2 and said O2 were changing their platform or something, for upgrades, so it could take a while to process (days, weeks, months - they couldn't say'). BUT ... I then phoned back and spoke to the cancellation department rather than services and he sorted it for me instantly and the phone arrives tomorrow. He just set up me up for a new contract rather than an upgrade, same cost and I can keep my number - so try that if you are having problems.
Helpful Report
Posted 2 months ago
I've placed order on 1st December 2023 and untill now haven't got the order, it's been 2 weeks already, order not showing any progress, despite the item I've ordered is not a pre-order by the way, they are blaming that O2 are currently in the process of updating their computing platform to increase their security and processing abilities with their customers however when discussed with O2 they confirmed that no such update is carried out not good experience at wall, in future will avoid this webshop
Helpful Report
Posted 3 months ago
I ordered phone over two weeks ago. delivery was supposed to be the next day, unfortunately I ordered the phone over two weeks ago. delivery was supposed to be the next day, unfortunately the phone was returned to the warehouse and was to be sent again. I made a lot of calls and each time I received an apology and they told me to wait another few days because they have their own procedures, so I waited and called again. I was blocked from O2 so I couldn't take out a new contract and they started charging me a monthly fee for the contract without having a phone at all!!!! Finally, 5 days have passed and the phone was supposed to be sent today, but it turned out that it was MISSING!!!! no one informed me, no one sent me any e-mail. It turned out that the pink iPhone 15s I wanted was not in stock, so I agreed to buy a black one. and I'm waiting again. this is absolutely unacceptable. Terrible service, no one is helpful, they assured many times that it would be sent, but it only extended the time!!!! avoid this website. I DO NOT RECOMMEND the phone was returned to the warehouse and was to be sent again. I made a lot of calls and each time I received an apology and they told me to wait another few days because they have their own procedures, so I waited and called again. I was blocked from O2 so I couldn't take out a new contract and they started charging me a monthly fee for the contract without having a phone at all!!!! Finally, 5 days have passed and the phone was supposed to be sent today, but it turned out that it was MISSING!!!! no one informed me, no one sent me any e-mail. It turned out that the pink iPhone 15s I wanted was not in stock, so I agreed to buy a black one. and I'm waiting again. this is absolutely unacceptable. Terrible service, no one is helpful, they assured many times that it would be sent, but it only extended the time!!!! avoid this seller. I DO NOT RECOMMEND
Helpful Report
Posted 3 months ago
Avoid this company. Placed an order for a new monthly contract phone and it was cancelled as it failed security check on their side. Decided to place a second order in case it was something I had entered wrong and the same thing happened. Both orders were sent off to o2 though who done a credit check on me and approved both orders. So I have no phone yet my credit score has been impacted for no reason. No details given as to why the orders were cancelled. Credit score is high with no previous problems of buying anything on credit.
Helpful Report
Posted 3 months ago
"I bought an S23 Ultra on November 15, 2023. The phone arrived on the 16th without bubble wrap, which is standard for preventing damage. Unfortunately, my box was damaged, prompting me to contact customer service. After a 15-minute call with advisor Shanna and her manager Matt (or Matthew), they offered a meager Β£10 refund. Returning the phone is an option, but it's inconvenient, especially since I purchased it through a Vodafone contract, affecting my credit score. Now, I'm torn between accepting the Β£10 or going through the hassle of returning the phone and seeking a new contract elsewhere, risking another credit check. I considered buying a box on eBay, but they refused to increase the amount or send a new box.I voiced my concerns to Shanna about the inconvenience of their exchange process, which takes up to 10 days. I find it ridiculous that customers receive their orders next day, but exchanges involve packing, labeling, and sending the phone, resulting in a 10-day wait.I caution others to stay away from Mobile Phones Direct, part of AO.com. The manager, Matt, should address concerns with the courier, DPD, or consider adding bubble wrap for a small cost to avoid tarnishing their reputation. Despite being in the process of a house purchase, they showed no remorse for the potential impact on my credit score.I paid Β£349 upfront for the handset, and I believe I have the right to receive a perfect product, considering the total payment of Β£1024. I hope this review helps others, and I urge the managers or CEO to take action. I'm still within the 14-day cooling-off period, considering alternatives like purchasing directly from Samsung without contracts. This negative experience contrasts with my positive experiences with Mobiles.co.uk, part of Carphone Warehouse, in the past."
Helpful Report
Posted 4 months ago
At certain points, desperate measures are our only resort and we take them. Finding a trustworthy life partner can be a lifeline and I sure used one to save my relationship. I thought my husband was being unfaithful and I needed proof but was not sure on how to go about it, I was referred by reviews to contact the services of the NITROCRACKHUB, an ethical hack team who specializes in helping people with several hack requests. They were very keen on understanding my situation and ensuring that I felt comfortable with their terms and methods. They were able to penetrate into my husband's devices and remotely spied on him and provided me with evidences that were essential for my divorce proceedings. I highly recommend NITROCRACKHUB (@) GMAIL (.) COM to anyone who is in a similar situation. Their level of professionalism is top notch, i can boldly testify to the fact. WWW. NITROCRACKHUB. COM
Helpful Report
Posted 4 months ago
The courier lost my phone, and they told me I had to wait 14 days. It’s been way more than that and I keep getting passed onto other people to solve it. Meanwhile the new contract is taking more money and I’m still paying for my old one with no phone. I keep getting told someone will call me to update. Outrageous.
Helpful Report
Posted 5 months ago
This company is based only on sales. If you have any problem, no one will solve it. I bought a new phone, which was damaged during shipping. I called and sent emails to various addresses. I have been waiting for any response for a week. I am ignored by this company. I suggest avoiding tsj company like the plague.
Helpful Report
Posted 6 months ago
Faulty device still not resolved after 2 months and still going… I would avoid this company at all costs. The customer service has been appalling, no continuity or communication between departments. I ordered an iPhone 11 contract. Three weeks after purchase the screen stopped working. I informed mobile phone direct and I was advised I could return it. During the time they had the phone they asked for the PIN code and for find my phone to be turned off so they could access it. After having the phone for near to three weeks they then advised me that they would not accept the return as I no longer had the box and accessories. They sent the phone back to me unfixed. Every communication with this company has been like talking to a robot, I have not been listened to and my consumer rights have been violated. The emails are the same every time, not one question is answered. I have asked multiple times for a replacement or for the contract to be cancelled. I have asked for their complaint procedure with no avail. I am now following citizens advice with a view of taking this issue to trading standards. There is a simple solution here however it feels the company will do everything in their power to avoid it, the frustration and anxiety this is causing is unnecessary. I am paying for a service which I am not receiving. I would avoid this company at all costs!
Helpful Report
Posted 7 months ago
Terrible customer service, make you feel small , laugh at your mental health issues Shouldn't be in business anymore should refund everyone they have screwed over
Helpful Report
Posted 7 months ago
MPD 116245593 SERIOUS AND HONEST ADVICE TO YOU ALL: Please do not purchase ANYTHING from this company as they are nothing but liars, fraudsters and scammers. I purchased an I phone 12(as new) in June 2023. Before I agreed to purchase the I phone 12(as new), I asked the sales person what as new meant and his reply was β€˜It means it would not come in its original box as it had previously been sent out to someone but they decided they did not want it anymore and sent it back to us, so it would not have been used’ But because we can not send it to you in its original box because the person who received it prior had opened it’ this is why we can not send it to you in its original box and say β€˜it’s brand new’ Again he confirmed the I phone 12 would not have been used prior. So after being told this I agreed to take out the contract. However since receiving the I phone 12, the battery has not been lasting long at all. So I was advised by a friend to check the battery health,… only... Read more
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Posted 8 months ago
spying on a cheating partner sometimes is probably just the necessity because that’s just the only way you can find out the truth about them . When I was losing my mind with my cheating husband I just had no other choice than just to find the truth about his lies .i went to hire guruspy32@gmail.com and just within 48 hours I got all his phone activities right on my phone .it’s safe and very user friendly
Mobile Phones Direct 5 star review on 13th July 2023
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Posted 8 months ago
OnePlus 8T KB2003 purchased as difficult to find elsewhere. Product exactly as described new in box, adaptor thrown in for free, good communication from seller, delivery in 1 week from DHL couriers. No complaints at all and would buy from this seller again. The phone is great too :-)
Helpful Report
Posted 8 months ago
If you’ve ever thought your partner was cheating on you even when they weren’t – you’re not alone. It can be a very stressful situation to find yourself in such situation and while it may seem like trust issues are what’s leading you to constantly worry your partner is cheating, experts and research says it could point to something deeper than that. It’s a slippery slope, but the good thing is you can overcome it. I found myself in those shoes and could not get myself enough peace until I sought out a professional-hands on, I contacted (NITROCRACKHUB@GMAIL.COM) to help access my spouse device so I can get proof. Well it turned out it wasn’t just thoughts, I was being cheated on. I got complete access to my spouse device from mine, messages calls chats everything. You can contact them to clear your mind from worry Contact details: NITROCRACKHUB@GMAIL.COM WhatsApp: +1 201 201 8574. WWW. NITROCRACKHUB.COM
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Posted 8 months ago
In order to spy on your spouse’s phone all you have to do is to contact a professional hacking expert to help you get the job done, I highly recommend the service of SHAW to help you handle her the spying job I’m sure they will do a perfect job for your just l like they did for me too. Beneath is their contact information: Cloudgeeksync@gmail. com Cloudfoneclone. com
Mobile Phones Direct 5 star review on 30th June 2023
Helpful Report
Posted 8 months ago
Mobile Phones Direct is rated 1.9 based on 183 reviews