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Mobile Phones Direct Reviews

1.9 Rating 194 Reviews
22 %
of reviewers recommend Mobile Phones Direct
1.9
Based on 194 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 46%
Accurate And Undamaged Orders
Greater than 60%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Mobile Phones Direct 5 star review on 26th May 2025
Cooper
Mobile Phones Direct 5 star review on 21st May 2025
Mark B Weiberg
Mobile Phones Direct 5 star review on 13th July 2023
Smith
Mobile Phones Direct 5 star review on 18th June 2023
Cory Jensen
Mobile Phones Direct 5 star review on 27th March 2023
Taylor PK
Mobile Phones Direct 1 star review on 22nd March 2023
Anonymous
Mobile Phones Direct 5 star review on 9th January 2023
Allan C Taylor
14
Anonymous
Anonymous  // 01/01/2019
I had the same problem with them over an O2 contract, where I ordered a phone and it just didn't arrive, and when I contacted them they blamed O2 and said O2 were changing their platform or something, for upgrades, so it could take a while to process (days, weeks, months - they couldn't say'). BUT ... I then phoned back and spoke to the cancellation department rather than services and he sorted it for me instantly and the phone arrives tomorrow. He just set up me up for a new contract rather than an upgrade, same cost and I can keep my number - so try that if you are having problems.
Helpful Report
Posted 1 year ago
Very good deals but there cashback offers are unnecessarily complicated
Helpful Report
Posted 7 years ago
Mobile Phones Direct is rated 1.9 based on 194 reviews