Mobile Phones Direct Reviews

Name: Mobile Phones Direct
Rating: 1.95

2.0 Rating 199 Reviews

23 %

of reviewers recommend Mobile Phones Direct

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Metrics

2.0

Based on 199 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Mobile Phones Direct 5 star review on 10th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good deals but that is where the positives end unfortunately. I purchased a phone on the website on a Saturday, decided to cancel on the Sunday. They ignored my request to cancel and still sent the phone out on the Monday. When it arrived I immediately sent it back without opening the package or using the phone. I had to cancel again since they ignored my first request and then after a month received my first bill from O2 even though I returned it within distance selling regulations. Contacted Mobile Phones Direct to highlight that O2 have tried to charge me and they couldn't care less, told me it was in O2s terms and conditions. Conveniently ignored the fact that I asked to cancel even before they processed the order. I appreciate my experience may have been different if I hadn't cancelled but because of the way they dealt with me on this occasion, I will not be using again.”

Helpful Report

Posted 5 years ago

“Honestly, this website is very sneaky. Their cashback scheme is designed to fail for the customer, as you have to claim it yourself, there is no reminder to claim, and you have a limited time to claim. This would even be fine, but it is very hidden in T&C's and small prints, which basically encourages you to forget. The phone deals are very low, but there are also hidden T&C's. If you see a deal with the same allowance, same network, but cheaper, there's almost always an underlying trick somewhere (e.g. capped internet speeds, no european roaming). This website could be so much better, and I really like their deals, but their lack of transparency makes it hard to trust them for 2 years! I did order a Samsung Galaxy S8 2 years ago, and it was okay. At first they sent me a dodgy phone (volume rocker falling out) but it was replaced by a new one. I've now ordered the new iPhone 11 Pro Max, which was supposed to come today (20th Sept) but I am yet to receive tracking details. Deals and stuff are great, but the customer service, sneakyness and lack of transparency is terrible. I don't write reviews, but this company kinda sucks.”

Helpful Report

Posted 6 years ago

Mobile Phones Direct is rated 2.0 based on 199 reviews