“Ordered phone during black fridaydeals.
Waited a extra few days due to demand but it was worth it and they kept me updated throughout.
Would definitely recommend.
Thanks”
“I just wanna testify of how he help me get access to my husband’s phone,text-messages,whatsapp,telegram,gmail,browsers,contact and call logs. His generosity towards client have being in better position since i hire them my doubt is cleared as they help me spy on my husband’s phone without any trace or physical access. I just contact them they can able to help you! just tell them you need to access spouse WhatsApp, facebook, instagram, snapchat.
SUPPORT@HACKERSPYVILLE.COM”
“When it come to hacking, I know of a very good hacker that can help you with any types of hacking services, either phone or computer, my wife's was so smooth at hiding his infidelity so I had no proof for months, I was referred to this ethical hacker and decided to given him a try, the result was incredible because all my cheating husband text messages email Facebook and even phone conversation was wired directly to my cellphone, JOSE helped me put a round the clock monitoring on his and I got concrete evidence of his escapades.
SUPPORT@HACKERSPYVILLE.COM”
“Avoid ...they lie, tell you everything you want to hear . Even the old music is the song would I lie to you . A real headache never got a phone, still awaiting refund. Stay away !”
“Ordering one samsung s22 ultra after 1 month didn't receive it. When i cancel my contract and i've asked for upfront cost they said i will recieve it in 5 working days. It takes more than 1 month and i haven't got my money back. I recieved also a monthly payment feom o2 but i never received my phone or my sim card. Terrible!”
“If I could give zero stars. I would.
Cancelled my order, in spite of my giving them the information they requested. No help from customer services: They just said I would have to reorder, and put me through to sales. 35 minutes later, I'm still waiting. Have missed out on a promo deal from Samsung, as have now missed the deadline.
Absolutely awful. Avoid at all costs.”
“Hi everyone, I feel I should really let you all know about the person you should contact when you are in dire need of hacking and top-notch spying services in person of JOSE. It was this person who helped me out with my college grades when I needed an upgrade desperately when I could not do well due to working in-between jobs as I had a family to fend for. He also does offer other services relating around hacking like expunging criminal and driving records, spying on cheating girlfriends/boyfriends/spouses. I have referred many of my friends to him, and he really helped them out and they are still very grateful till date.
SUPPORT@HACKERSPYVILLE.COM”
“Didnt submit my PAC code, leading to charges from my old network. Won't refund these of course as they claim it isn't their problem. Terrible customer service.”
“AVOID !
First time I've ever written a bad review for anything but felt so disappointed with the Service received from start to end so ..:
Ordered a new phone from Mobile Phones Direct on Thursday 20 October 2022 which involved submitting a PAC Code as part of the application (to retain my old number). Their website stated the phone would be delivered the next day as long as the order was submitted before 8 pm (which it was) - we are now on Monday 24 October and still no sign of a phone and no progress made when viewing the current status on my account (stated as 'pending').
As i had sent a PAC Code then Mobile Phones Direct had immediatley moved my current number as soon as the application went through (last Thursday) to the new network provider - but no phone delivered , so i have been without any network for the past 4 days and counting.
I telephoned their Customer Services this morning and the automated voice at the start of the call stated 30 min wait but i ended up waiting 50 mins to get through to an Advisor whos opening question was 'how was my day' ( which in usual circumstances would be a good opener but not when your customers have been waiting nearly 1 hour to get though to an Advisor). Why arent the Customer Advisors aware of the long waiting times or if they are - i would recommend maybe opening with something like ' sorry for your wait' as nowhere during the call did the Advisor say this even though i explained id waited 50 mins to get through.
After finally speaking with an advisor - id established they do not have access to view any documents which i had submitted as part of my application (for proof of ID and proof of address) so Customers are speaking to Advisors who do not have the tools / access to be able to respond to queries fully. They only have access to 'notes' added by a different Dept.
In the end we had established they had left the status set as 'pending' awaiting information from myself which i had already sent to them previously - so error on their part and no follow up communications which i would have expected as a chaser from them.
During the call i was told it would take another 24 hours to update my status at which point i said i was cancelling the order as i wasnt happy with the service. At no point did the Advisor try to persude me from cancelling my order or applogise for the poor service .
Unfortunatley not a good service from start to end and a waste of the past 4 days without no phone - i have had to start again and order from a different provider.”
“It has been nearly 10 days and still no phone for me, and when I rang and ask they say they are waiting for stock. Well you must have known you didnt have enough stock before you took my money and my order then why did you take the order? Apperantly no stock is available until next week, absolute rubbish!
Customer service says there is nothing they can do about it and they dont care anyway. How annoying and frustrating.
If you dont mind waiting for as long as they want you to , then go ahead use them, otherwise AVOID!”
“Lots of hidden T&C. After buying it you need to claim small refund every 3 month following a long process including uploading the bill and payment details. I only claim first month. rest of my £235 pound go to bin. Very bad review everywhere. Even they force to wiped off from google review. Think before buy.”
“When I paid them via crypto, It costs $1200 to monitor all of my wife's cellphone activities (call logs, text message, GPS, voice and video recordings) It wasn't like the movies, Lol. They sent me a file link to my email and then I used winrar to extract they all on my computer.
I wasn't really tech savvy but their customer support was attentive and helpful all through the process. It was a great experience making use of this as I was able to uncover every of her secret affairs with her colleagues at work and all deleted texts and recordings were retrieved. I now know who she truly is and I'm currently filing for a divorce. Thank YOU.
SUPPORT@HACKERSPYVILLE.COM”
“DO NOT USE.
My handset arrived damaged over a month ago, I made them aware and sent them photographs as requested and have been chasing for an update which I have not received. I've now been charged for the contract im not using and they are refusing to reimburse me until the courier confirms liability.
I have said to them that I want to cancel and return the package since I have been without a phone for a month and they responded that I would have to pay if I cancelled.
Please do not use if you want a working phone.”
“Tragic excuse for a company. I've never actually received my device or SIM after paying for it. They then stalled me for so long that I apparently won't be getting my money back. So now I've got to pay for a device and SIM that is in their warehouse. DO NOT EVER USE THIS COMPANY. Read the reviews, I should have.”
“Hi guys,
Just like to start by saying I am not one for usually taking time out my day to make these types of complaints, but the INSANELY bad customer service I've received since sending off my phone for repair with MPD, definitely needs to be put forward.
I'd like to start off by saying that initially in terms of purchase and delivery, they had a brilliant service and there is nothing to complain about.
However my Apple pay sensor had broken on my IPHONE 11 and after receiving a diagnostic from Apple, they said that the sensor would need replacing and that MPD would be able to help.
I was told that once submitting my phone, the process wold take 2-4 weeks for my phone to be returned to me (which in itself I think it's pretty long) - However, we are officially now in the 7th week since submitting my handset I've still got no phone!
Through the process I have spoken to multiple customer service advisors, and apart from Pedro, all of them said they would 'get back to me with an update' and never did.
25th March - Katherine
6th April - Dennis
22nd April - Uma
2nd May - Lauren
5th May - Pedro (Only one that did follow up)
9th May - Abbie
It sounds quite absurd to me that no one in the organisation seems to know what is going on and cannot get in contact with the repair centre to get an accurate estimate of when the phone will be delivered.
They seem to not have a phone number for the repair centre which sounds very hard to believe... how do you not have a phone number for one of your suppliers? Especially one that is specifically responsible for repairing broken hand-sets ?
Anyway, it's now been over 2 weeks since I've been told the repair centre should respond within 24/48 hours with an update to the situation (as this is the SLA), and I've still got 0 indication of where we are at in this matter.
On top of which, I asked to speak to a member of higher management on Friday 6th March, and whilst I was assured that someone will be in contact maximum Monday 9th March, we are now onto Tuesday 10th March and I've had no contact with anyone.
Just to put into perspective how ridiculous this process has been, I've had my car fixed quicker by my insurance company than I've had my phone repaired and returned to me.
Lastly, I don't really understand why the process is taking so long as Apple clearly indicated as this would need to be a straight out replacement due to the apple pay sensor being on the motherboard, so not repairable.
Oh, and just to finish off, for the whole inconvenience, as a gesture of good will, they offered to not charge me for weeks 5 and 6, which in all honestly is laughable as a gesture of good will taking into account I've been phone-less for 7 weeks.
If you are one of the lucky ones to never have an issue with the phone once the company sends it out, you might have a good experience, but I'd definitely take into consideration that if anything does go wrong, I've nearly been without a phone 2 months out of a whole year.”
“Don’t know what everyone’s whinging about. Got my iPhone 11 in two days. Customer service was the same as everyone else. Unlimited calls text and data for way cheaper than anywhere else I could find. ⭐️⭐️⭐️⭐️⭐️”
“Disgraceful company! I ordered one mobile phone contract and ended up with 2 for £50 per month each!!.....they created a second contract 8 days after I received my order.....without my consent or knowledge! I only realised when I was sent 2 mobile phone bills from o2.
They refused to let me speak to a manager, promising a manager would ring me back within 72 hours. It has now been 11 days and guess what....no phone call!
Rude representatives, managers who don't ring you as promised, no apologies, no email acknowledgement, nothing! Their error yet I am being penalised with 2 Contracts and no help! Disgusting service avoid like the Plague!!!! The worst I have ever had the misfortune of dealing with! Buyer beware!”
“Absolutely outraged. Just tried to claim my cash back and was informed that all my claims had expired. This was not made clear to me before purchase and every time I tried to upload for my cash back the website would not upload my pdf file. Absolutely disgraceful, what a SCAM”
“ordered a Nokia XR20 6GB ram from their site and they sent me the wrong phone. They said they cannot get the 6GB version so I can have £50 as a gesture or send the phone back and have the contract cancelled. I sent the phone back but they are alleging there is a "very big scratch over the front camera" and so will not accept the phone back. I am now stuck with a contract on a phone I did not order due to their error. Trading standards have been contacted”
“Stay away from this company they do anything to get out of giving you the money. It is not clear when you sign up that you have to claim the money back, they do not tell you when you can no reminders are sent and when you miss one they don't tell you that you have missed one. Clearly, their business plan is to not communicate with the customer and hope that they miss their opportunity to claim back so making huge amounts of money.”
