Appalling service! I would give no stars but had to put one to leave this review! They promised me £70 trade in for my old phone and said they would send a jiffy bag to return it, however, despite phone calls and emails (and constant promises that the bag would come) over several MONTHS it has still not arrived. They reply to emails with generic responses promising to help and wishing you a good day but go round and round in circles continually asking the same questions that in the end you just have to give up! I CANNOT EMPHASISE ENOUGH HOW TRULY DREADFUL THEY ARE!!!!!!!!!!