Took out a contract 12 months ago, with cashback the actual direct debit price isn't clear, the website shows what you will be paying after cashback, but cashback isn't automatically applied to make it that price, with my 24 month contract you claim it back at 6,9,12,15&18 months via there website with your order number and proof of paid bill, the first cashback I claimed was accepted and paid within days, the second cashback took i little longer and was paid to my account just within the 14 days after being accepted now onto the 12 month cashback claim and im at 14 days and I have yet to receive this at all, after abit of investigating alot of other people havnt received there's either, i pay £54 a month for a iPhone 6, the contract I took out in my opinion without the cashback was well over priced which I am now stuck paying and no sign of any cashback to add towards the amount due to be paid! Which in turn means I am financially effected, if id have thought the company wouldn't pay the owed monies I wouldn't have taken out the contract at all!