Hani Yakoob
Okay, one star is because there is no way to give less. Placed my order 5 days ago and was supposed to be delivered the next day. Next ? Nothing, day after ? Nothing , day after yep nothing. Contacting customer service is a nightmare. You stay on the phone for more than 50 min. Tried nexr day and waited 75 min, tried in line chat and waited 45 min, then tried a nother call but this time choose to place a new order. Guess what , i got though after 45 min. Apparently they had needed proof of ID . Well, why had not you told me before ? Supplied it and they were happy with everything. Did they dispatch my phone ? Nop 😆 called them again , waited 65 min. Got through and was promised to have it dispatched very shortly as they had everything they had needed. Did they dispatch ? Nop lol tried chat and was told to wait more . I requested to speak to a manger and my request was declined. Requested to speak to any senior , and was told ...... Call back again lol seriously !! After telling i had not waited over an houre to get somebody asling to call again and go through all that waiting again. I insisted to speak to sombody and the reply was, keep your eye on your order and they disconnect me ! Yep and still no dispatch 😆 Do you trust them for your cadh back over the coming 24 months ? Forget it
4 years ago
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Mobile Phones Direct has a 1.9 average rating from 185 reviews

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