The ordering process was straightforward, my phone query before purchase was picked up after a short wait, upon ordering online the phone arrived promptly the next day.The plan is very competitive. All great so far. But there was no sim enclosed and no information about where it was. Impossible to get through on the phone this time round. I had to register an account with mobiles.co.uk and try and raise a complaint before being directed to FAQ to be informed that the sim was being sent by 2nd class mail and that I was to call if it didn’t arrive in 5 working days. Its day 5 and the sim hasn’t arrived with the morning mail- the customer service number is impossible to get through to, will just have to pray that the sim arrives soon…...if they could continue to provide the same level of service after capturing the customer as before they would get a top rating.