Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.71

4.7 Rating 36,367 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 36,367 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Mobiles.co.uk 5 star review on 15th October 2022

118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great website, not too difficult to sort out an upgrade.”

Helpful Report

(Apple IPhone 14 128GB Blue) - Posted 1 day ago

“Item has never been received”

Helpful Report

Posted 1 day ago

Hi Amanda Your parcel was returned as we missed you on first attempt, you should have been contacted by DPD today with an update on your delivery. We apologise for any inconvenience caused. Kind regards Mobiles.co.uk

Posted 1 day ago

“Guy on the phone was very knowledgeable and easy to deal with. Explained everything I didn’t understand in simple terms and was a factor in me deciding to get a new phone. Phone arrived next day. Great service.”

Helpful Report

(Apple IPhone 11 64GB Black) - Posted 1 day ago

“Fast and efficient. Can’t fault them. Fabulous phone, great monthly deal and phone was delivered the next day”

Helpful Report

(Apple IPhone 12 64GB Black Refurbished) - Posted 1 day ago

“Great fast service”

Helpful Report

(Apple IPhone 11 64GB White Refurbished) - Posted 2 days ago

“Excellent service, had my new phone sorted within minutes.”

Helpful Report

(Apple IPhone 14 Pro Max 128GB Space Black) - Posted 4 days ago

“Easy to order,good communication throughout.swift delivery ,very happy with deal and service.”

Helpful Report

(Samsung Galaxy S23 Ultra 256GB Phantom Black) - Posted 5 days ago

“Brilliant service, easy to use and quick to arrive”

Helpful Report

(Google Pixel 7A 128GB Sea) - Posted 5 days ago

“Info on how to claim disney plus would be good and a date calendar for claiming back cash back”

Helpful Report

Posted 6 days ago

“Great service, easy site to use, delivery was fantastic”

Helpful Report

(Apple IPhone 14 Pro 128GB Space Black) - Posted 1 week ago

“The online purchasing process was pretty smooth. I received the initial delivery comms promptly. However, communication then abruptly stopped and the account order status was set to 'Shipped'. After no further communication, I called customer services and after being passed to four different people, we were able to establish that part of the process to switch my number between providers had failed, and that there was then an inconsistency regarding the account status between different systems. Once identified, the issue was quickly resolved and the order was fulfilled. However, that this issue wasn't identified and addressed by mobiles.co.uk independently and required my involvement before it could be progressed was disappointing and suggests a bit of a failure of detection/reporting.”

Helpful Report

Posted 1 week ago

“After comparing new handsets on various comparison websites I chose Mobiles.co.uk. Ordering was easy and problem free with next day delivery. Great deal and great phone.”

Helpful Report

Posted 1 week ago

“Attempted to purchase 2 mobiles, first one went through no hitch, the second one didn't. So I called to try to resolve, spent total an hour on the phone up until approx 5pm. Was told my case would be referred to a Team Leader and someone would get back to me within 20 minutes. Well that was last Wednesday and still not heard anything. Have gone elsewhere and purchased from affordablemobiles as mobiles.co.uk clearly don't want my money!”

Helpful Report

Posted 1 week ago

Hello Dominic Thank you for reaching out to us to let you know of your experience. It’s disappointing to hear of case such as yours in which we have fallen so far short of the standards of service we aim to deliver. I'm sorry to hear you've not received a call back and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have arranged a call back so we can discuss this further. Kind regards Roshni - Mobiles.co.uk

Posted 1 week ago