Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.71

4.7 Rating 37,631 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,631 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

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“Attempted to purchase 2 mobiles, first one went through no hitch, the second one didn't. So I called to try to resolve, spent total an hour on the phone up until approx 5pm. Was told my case would be referred to a Team Leader and someone would get back to me within 20 minutes. Well that was last Wednesday and still not heard anything. Have gone elsewhere and purchased from affordablemobiles as mobiles.co.uk clearly don't want my money!”

Helpful Report

Posted 1 year ago

Hello Dominic Thank you for reaching out to us to let you know of your experience. It’s disappointing to hear of case such as yours in which we have fallen so far short of the standards of service we aim to deliver. I'm sorry to hear you've not received a call back and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have arranged a call back so we can discuss this further. Kind regards Roshni - Mobiles.co.uk

Posted 1 year ago

“Good prices that all other companies and easy to complete process”

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(Vodafone-Sim-Only-Deals) - Posted 15 hours ago

“Very good phone”

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Posted 20 hours ago

“Good deals and price. Fast delivery.”

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(Samsung Galaxy S24 256GB Amber Yellow) - Posted 1 day ago

“A lovely deal was on sale and I grabbed it Very competitive deals they offer.”

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Posted 2 days ago

“I haven't received it yet & now my old sim has been switched off.”

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Posted 2 days ago

Hello Lucy Thank you for your review. I’m sorry to hear that you have yet to receive your order; I understand the concern this would cause. I have tried to contact you this morning to discuss this further but you were unable to take my call. We advise customers to allow 5 working days for their delivery, if you have still yet to receive your item then I’d strongly recommend contacting your network provider to request a replacement. Kind regards Grace | Mobiles.co.uk

Posted 1 day ago

“I have been so impressed with Mobiles.co.uk. The whole process from ordering to delivery has been absolutely flawless. The website was easy to navigate and my phone was delivered the next day. I highly recommend them.”

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(Apple IPhone 16 128GB White) - Posted 2 days ago

“Change over day with former company (3) to IDMobile ran smooth. Phone delivered promptly”

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Posted 3 days ago

“Good experience so far. Hope it will be good in future as well”

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Posted 3 days ago

“Mobile. Co.uk has good deals and very good custmer service”

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(Nokia 110 Blue) - Posted 4 days ago

“So easy on line”

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(Vodafone-Sim-Only-Deals) - Posted 4 days ago

“Have used mobiles.co.uk for number of years and never had an issue. The sim-only upgrade process was so very straightforward, and I had confirmation of the transfer almost immediately from both Mobiles and my current provider. Thank you so much!”

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Posted 4 days ago

“The website is very easy to use”

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(Vodafone-Sim-Only-Deals) - Posted 5 days ago

“0000000000000000000”

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Posted 6 days ago

Hello Dariusz Thank you for your review I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 5 days ago

“Quick and efficient ordering and excellent pricing”

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(Vodafone-Sim-Only-Deals) - Posted 6 days ago

“Many thanks all good”

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Posted 6 days ago

“Good prices. Easy to use site.”

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(Id-sim-only-deals) - Posted 1 week ago

“Worst customer service”

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(Vodafone-Sim-Only-Deals) - Posted 1 week ago

Hello Mohammad Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear you've received poor service and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 week ago

“Amazing company to deal with . Great offer on my phone ,great communication throughout and speedy delivery. Highly recommended”

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Posted 1 week ago

“Quick, efficient and simple”

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Posted 1 week ago

“Always helpful and great deals”

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Posted 1 week ago

Mobiles.co.uk is rated 4.7 based on 37,631 reviews