Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,851 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,851 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

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“Attempted to purchase 2 mobiles, first one went through no hitch, the second one didn't. So I called to try to resolve, spent total an hour on the phone up until approx 5pm. Was told my case would be referred to a Team Leader and someone would get back to me within 20 minutes. Well that was last Wednesday and still not heard anything. Have gone elsewhere and purchased from affordablemobiles as mobiles.co.uk clearly don't want my money!”

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Posted 2 years ago

Hello Dominic Thank you for reaching out to us to let you know of your experience. It’s disappointing to hear of case such as yours in which we have fallen so far short of the standards of service we aim to deliver. I'm sorry to hear you've not received a call back and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have arranged a call back so we can discuss this further. Kind regards Roshni - Mobiles.co.uk

Posted 2 years ago

“the deals are worth it”

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Posted 14 hours ago

“All good service thank you”

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Posted 1 day ago

“Great value and very easy transfer from android to apple - would recommend”

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Posted 1 day ago

“discount and coupon were not applied as description.”

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Posted 2 days ago

Hello Thank you for your review. I’m sorry to learn of your experience. I have sent you an email so that we can resolve this matter for you. Kind regards Grace | Mobiles.co.uk

Posted 2 days ago

“Always best service and prices.”

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Posted 3 days ago

“I recently ordered the Google Pixel 10 Pro from mobiles.co.uk, and I couldn’t be happier with the experience. The phone arrived quickly, well-packaged, and even came bundled with a pair of Pixel Buds Pro 2 headphones, a fantastic bonus that made the deal even sweeter. Switching from my Apple iPhone 13 mini to the Pixel 10 Pro has been seamless. The larger display feels immersive without being bulky, and the performance is lightning fast. The integration with the Pixel Buds Pro 2 has been flawless, crystal-clear audio, excellent noise cancellation, and effortless pairing make them a joy to use. Mobiles.co.uk made the whole process smooth and reliable, with great communication and competitive pricing. I’m genuinely thrilled with both the product and the service, and I’d highly recommend them to anyone looking for their next upgrade.”

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Posted 4 days ago

“Great delivery service. Easy to use website. Great prices!”

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Posted 4 days ago

“Worked as it should !”

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Posted 4 days ago

“Super competitive prices and checkout/delivery quick and easy.”

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Posted 5 days ago

“I upgraded my mobile contract only no phone, stayed with Vodafone but got a better deal going through here than going to Vodafone direct, definitely recommend”

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Posted 5 days ago

“Simple process and found a good deal on a new phone”

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Posted 1 week ago

“Hassle free transaction. Prompt delivery of phone and sim. Phone number ported on the correct day. A very easy carefree tranaction”

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Posted 1 week ago

“Only gave 4 as I have tried to contact you but can’t get past your automated messages, sometimes it’s better to speak to someone directly….”

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Posted 1 week ago

“I've used you guys a good few time now wouldn't go anywhere else top service”

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Posted 1 week ago

“Good produkt”

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Posted 1 week ago

“Easy enough to get new contract sorted. Haven't had a chance to use the service properly yet as my connection/swap over date is in a few days. I have spoken to customer service regarding a query and they were very helpful”

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Posted 1 week ago

“Good plans”

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Posted 1 week ago

“Asked for a pac change date 5 days ahead of switch, did not happen was switched the next day,Royal mail delivery of sim advised for sat am this did not happen, keep getting emails to access your account but can't because I've not got the sim yet ???.”

Helpful Report

Posted 1 week ago

Hello Gaynor Thank you for your review. We’re sorry to hear that your port occurred earlier than expected; I understand the concern and inconvenience this would cause. The quickest way to gain access to your mobile number, if the SIM hasn’t since been delivered, is to obtain a replacement from your network. We apologise again for any disappointment caused. Kind regards Grace | Mobiles.co.uk

Posted 1 week ago

“Ordered two SIMs and both never turned up. Gift never turned up either. Order tracking is non existent. Customer support is not helpful at all”

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Posted 1 week ago

Hello Angus Thank you for your review At Mobiles.co.uk we pride ourselves at putting the customers at the heart of everything we do and unfortunately, we have fallen short on this occasion which we apologise for. I'm sorry for the issue with your order and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, I have sent you an email with so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 week ago

“Great deals”

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Posted 2 weeks ago

Mobiles.co.uk is rated 4.7 based on 37,851 reviews