Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,889 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,889 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

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“Attempted to purchase 2 mobiles, first one went through no hitch, the second one didn't. So I called to try to resolve, spent total an hour on the phone up until approx 5pm. Was told my case would be referred to a Team Leader and someone would get back to me within 20 minutes. Well that was last Wednesday and still not heard anything. Have gone elsewhere and purchased from affordablemobiles as mobiles.co.uk clearly don't want my money!”

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Posted 2 years ago

Hello Dominic Thank you for reaching out to us to let you know of your experience. It’s disappointing to hear of case such as yours in which we have fallen so far short of the standards of service we aim to deliver. I'm sorry to hear you've not received a call back and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have arranged a call back so we can discuss this further. Kind regards Roshni - Mobiles.co.uk

Posted 2 years ago

“Sim card dident arrived yet order on 9th still wating for it very bad service do not recommend”

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Posted 3 hours ago

“Fast easy service”

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Posted 2 days ago

“A very good experience with ID, must comment on the knowledgeable gentleman who listened to what i needed and actioned my request (what a breath of fresh air) who signed me up he's a credit to your company unlike my past experience BT and EE ( I have been with for many years)”

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Posted 3 days ago

“Best prices and service around. Very happy customer!!”

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Posted 4 days ago

“Changed from Sky mobile to ID via mobiles.co.uk. Very straightforward process with no complications. Thank you for excellent customer service”

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Posted 5 days ago

“Very fast and reliable staffs members are vert helpful”

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Posted 1 week ago

“Great prices, offers and deals. Handset delivered very quickly and well packaged. Really easy to navigate the website and complete the order.”

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Posted 1 week ago

“I haven’t received a SIM card. Vodafone have transferred the number. I now have no service. But I’m paying for both providers the old and the new.”

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Posted 1 week ago

Hello Martin Thank you for your review. We’re sorry to hear that you haven’t received your SIM; I understand the disappointment this would cause. eSIM’s are sent by email from the network provider, if this hasn’t been received then please contact them for this to be resent. Apologies for any inconvenience caused. Kind regards Grace | Mobiles.co.uk

Posted 1 week ago

“Great service. Just waiting on my number to transfer over. Thank you.”

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Posted 2 weeks ago

“Everything went very well although it was all done by email.”

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Posted 2 weeks ago

“Quick, easy and great offers.”

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Posted 2 weeks ago

“Overall very good service for order #143692921, but in the Defence Bundle Pack you have sent us a phone case for the iPhone 17 Pro Max, instead of the iPhone 17 Pro. So it's too big: can you please provide a refund, because we'll have to buy another one immediately - we're going on ski trip and to not have a phone case will be disastrous! I'd expect to receive £25, please. Thank you.”

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Posted 2 weeks ago

“Very smooth process, such a relief after my phone broke days before Christmas! Would definitely recommend and use again!”

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Posted 3 weeks ago

“I found the assistant very helpful which made the hole process very quick and easy.”

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Posted 3 weeks ago

“Easy to choose contract and swift next day delivery as usual. What's not to like?”

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Posted 3 weeks ago

“Super simple to use the app and great deals.”

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Posted 4 weeks ago

“Very poor”

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Posted 1 month ago

Hello Thank you for your review. We’re aware of your case and the issue has since been resolved via Trust Pilot. Kind regards Grace | Mobiles.co.uk

Posted 4 weeks ago

“Very good product and service”

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Posted 1 month ago

“It's very good”

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Posted 1 month ago

“Very very poor, it’s been 6 days I have not received my sim yet , on chat it’s hard to tell type and keep asking same same details we are not robot. I was asking to upgrade my son s sim they sell new sim and disconnected the chart , I have 4 sims I will leave ID mobile now , no customer services in any case you have to chat .if someone can not type so what’s then . No customer services at all . Still waiting to get my sim no update”

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Posted 1 month ago

Hello Mrs Rauf Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your order and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 4 weeks ago

Mobiles.co.uk is rated 4.7 based on 37,889 reviews