Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,738 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,738 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

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“Attempted to purchase 2 mobiles, first one went through no hitch, the second one didn't. So I called to try to resolve, spent total an hour on the phone up until approx 5pm. Was told my case would be referred to a Team Leader and someone would get back to me within 20 minutes. Well that was last Wednesday and still not heard anything. Have gone elsewhere and purchased from affordablemobiles as mobiles.co.uk clearly don't want my money!”

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Posted 2 years ago

Hello Dominic Thank you for reaching out to us to let you know of your experience. It’s disappointing to hear of case such as yours in which we have fallen so far short of the standards of service we aim to deliver. I'm sorry to hear you've not received a call back and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have arranged a call back so we can discuss this further. Kind regards Roshni - Mobiles.co.uk

Posted 2 years ago

“I got really good advice from a very helpful and patient assistant. I don’t plan on using any other company to get my Vodafone plan in the future”

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Posted 12 hours ago

“draw you in with "amazing" deals.. then dont deliver.. s25 edge package was £209 upfront + £37.99 p/mth for 500Gb data.. plus, free tab a9+, galaxy watch 7, buds3 pro, home fast charger & case.. absolute steal.. until, the strap of the watch is so small, can't even get it over my hand.. no-one mentioned it was a kids watch.. so now I have the extra expense of having to buy a strap.. ans samsung rejected my claim for the tablet, saying the deal i bought wasn't a compatible deal.. utter nonsense, as I went back onto mobiles.co.uk and guess what, deal is still there.. just didn't get what I was promised.. AVOID AT AL COSTS, BASICALLY SCAMMERS..”

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Posted 1 week ago

Hello Mark Thank you for your review. I’m sorry to learn of your experience; I understand the frustration this would cause. I would like to reassure you that the watch included with the promotional offer is adults sized. To discuss this further and, provide a resolution I have sent you an email with your order number as the reference. Kind regards Grace | Mobiles.co.uk

Posted 6 days ago

“The phone call I had was great. The staff member was very knowledgeable and helpful. I'd recommend this company”

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Posted 1 week ago

“Excellent customer service on the phone. New handset delivered as promised the following day. Lots of emails received but all useful.”

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Posted 1 week ago

“No issue with mobiles.co.uk however, the delivery couriers who attempted delivery to the wrong address have done NOTHING at all to rectify THEIR mistake. Just to reiterate...I live in number 40.”

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Posted 1 week ago

Hello Thank you for reaching out to us to let us know of your experience. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry for to hear about the issues with your delivery. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Chris | Mobiles.co.uk

Posted 1 week ago

“Great products and services. Good prices. Matthew was very helpful.”

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Posted 3 weeks ago

“They really good”

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Posted 3 weeks ago

“Always a great service”

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Posted 3 weeks ago

“Excellent service”

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Posted 3 weeks ago

“Ordered eSIM. Not sure what happen to it been 2 days no update”

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Posted 1 month ago

Hello Thank you for your review. I’m sorry to hear you’ve received no information on how to activate your eSIM. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Chris | Mobiles.co.uk

Posted 1 month ago

“Brilliant. Smooth process and cheap”

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Posted 1 month ago

“I bought sim monthly contract very cheap than other web .Fully recommend”

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Posted 1 month ago

“Quick and easy process and a fantastic deal.”

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Posted 1 month ago

“Simple and easy process of buying phone. Clear instructions. Highly recommend it. Delivery was quick and accurate. Thanks a lot Mobiles.co.uk, well done”

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Posted 1 month ago

“Such an easy and quick purchase and process! Delivery was in less than 24hours! Cheapest deal found here for the latest phone with ID Mobile. Cheaper than anywhere else! So much more than happy. WOULD HIGHLY RECOMMEND”

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Posted 1 month ago

“1st time using. Process was very easy x VERY good prices.”

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Posted 1 month ago

“Straightforward and easy to navigate and look for the plan you require! Communication is fast and the upgrade (plan I went for) was smooth and transitioned quickly.”

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Posted 1 month ago

“Excellent service”

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(Google Pixel 9a 128GB Obsidian) - Posted 1 month ago

“Fast delivery and great service.”

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(Apple IPhone 16 Plus 128GB Black) - Posted 1 month ago

“Vodafone Sim Only deal was perfect for my needs. Network coverage is great. I was withj O2 for past 18 months but signal srength was teriible and hardly any 5G coverage. Vodafone is lot better exereeince. Also, mobiles.co.uk price is very competitive which is not available at other providers. Highly recommended.”

Helpful Report

(Vodafone-Sim-Only-Deals) - Posted 1 month ago

Mobiles.co.uk is rated 4.7 based on 37,738 reviews