Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,755 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,755 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick service”

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(Id-sim-only-deals) - Posted 3 months ago

“Good stuff here so far”

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(Vodafone-Sim-Only-Deals) - Posted 3 months ago

“Ordered on Saturday evening and new phone arrived sunday afternoon.”

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(Apple IPhone 13 128GB Midnight) - Posted 3 months ago

“Very helpful polite service the agent dealing with me was second to none over helping me choose the right deal for me”

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Posted 3 months ago

“Cannot get help via live chat keep having to repeat myself and speak to many different people. Want to cancel but proving difficult. Nightmare company to deal with”

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Posted 3 months ago

Hi Lindsey Thanks for speaking with me last month, I hope I managed to help resolve your issue. Kind regards Amy - Mobiles.co.uk

Posted 2 months ago

“Very good offers and much more cheaper than any other mobile network, I usually upgrade with Vodafone network from mobiles and I get very cheap offer from them. Recommend 👍”

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(Vodafone-Sim-Only-Deals) - Posted 3 months ago

“I wanted another sim and refused due to a credit check which quite frankly is ridiculous.”

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Posted 3 months ago

Hello William Thank you for your review, I’m sorry to learn that your order has been unsuccessful. If the credit check hasn’t passed then this is the result given by the chosen network provider, which means we’re unable to proceed with your application. We’re not made aware of why a credit check doesn’t pass and have no influence over the decision made. If you’d like to try another network, you can contact our Sales team on 0330 678 1450 who’ll be happy to help. Our team are available between 9am to 8pm Monday to Friday and 9.30am to 6pm on Saturday. (Calls charged at standard local rate and mobile rates will vary). Alternatively, please feel free to place a new order on our website for your chosen network and deal. Kind regards Grace | Mobiles.co.uk

Posted 3 months ago

“Easy enough to order with but falsely advertising bundle with new A56, they are not an authorised retailer to offer the fit3, case and charger bundle. THey dont appear on their list of sellers when you claim from Samsung and despite emails and contacts to explain where it was offered and with whom (part of Currys umbrella), my claim was declined. not good at all and very misleading.”

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(Samsung Galaxy A56 5G 256GB Graphite) - Posted 3 months ago

Hello Rob Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your free gift and I do understand the disappointment this would cause. Thank you for taking the time to speak to me today, I will be in contact with you as discussed. Kind regards Roshni | Mobiles.co.uk

Posted 3 months ago

“Very good and cheap deals very worth it”

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(Id-sim-only-deals) - Posted 3 months ago

“Great service ,prompt delivery and fantastic pricing”

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(Apple IPhone 16 128GB Pink) - Posted 3 months ago

“Excellent prices and great service. Easy, straightforward ordering process.”

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(Vodafone-Sim-Only-Deals) - Posted 3 months ago

“Couldn't be any easier, brilliant, fast delivery 👏”

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Posted 3 months ago

“Very disappointed my cashback didn’t track for 2 separate upgrades I did due to mobiles.co.uk denying I purchased through top cashback when that was untrue.”

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Posted 3 months ago

Hello Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your Top Cashback and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, I have sent you an email with so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 3 months ago

“This is the first time taking a mobile contract. Contract was easy to take and the sim included had the wrong tariff but I was then told by customer service they will solve the issue. I have also returned the mobile and was given my refund . I was also given a free returns label by the staff as I wasn't sure what address to send the returns item. This is a professional company who have great deals on there end. Selling brands which are not usually available from other stores”

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(OPPO Reno 12 Pro 512GB Space Brown) - Posted 3 months ago

“Arrived before expected delivery date , very fast delivery, arrived carefully packaged no problem”

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(Apple IPhone 15 128GB Blue) - Posted 4 months ago

“Excellent service at an incredible price.”

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(Samsung Galaxy S24 128GB Onyx Black) - Posted 4 months ago

“Great deals and great service!”

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(Apple IPhone 16 128GB White) - Posted 4 months ago

“I purchased a new phone contract (Pixel 9 Pro XL with Vodafone) through Mobiles.co.uk approximately a week ago. I chose to keep my old number and chose the option to have the old number ported to my new phone via the e-SIM option. Yesterday (13th March 2025) was the day my number was supposed to port across. My phone got disconnected from Lebara (my old sim provider) at about 9am. But Vodafone never connected my new SIM. I spoke to Vodafone and they informed me that they had no details of my contract as mobiles.co.uk had not sent it across. This was about 1pm. I then contacted mobiles.co.uk and they said that Vodafone would send me an email with a QR code to scan to connect and that I would have this for 6pm. 6pm came and went. I contacted Vodafone, they said to give it until midnight. This morning (07:40am 14/03/2025) my phone is still not connected and I have not received any emails - and yes, I checked junk. I am disabled and my phone is my only way of keeping in contact. I am expecting some phone calls, including from the hospital - but I will not be able to receive these without a phone number. I won't be using mobiles.co.uk again as in essence I just have a phone that I can only use as a WiFi device and I guess I have lost my phone number - which is also my business number. So I will now lose potentially quite a lot of business through this. Very costly mistake.”

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(Google Pixel 9 Pro XL 512GB Porcelain) - Posted 4 months ago

Hello James Thank you for your review. I’m very sorry to hear of your experience and apologise for the delay in you receiving your SIM; I understand the concern and inconvenience this would cause. I have sent you an email to discuss this further and hopefully provide a resolution. Kind regards Grace | Mobiles.co.uk

Posted 4 months ago

“Excellent quick service”

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(Defence IPhone 16 Bundle) - Posted 4 months ago

“Good buying experience, but I returned the phone as it wasn't what I wanted. I instigated a return, but was disappointed that I had no email confirmation that I was doing a return. I received an email with the address to return the phone. I would have expected an email confirmation that I was returning the phone and cancelling the contract.”

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Posted 4 months ago

Mobiles.co.uk is rated 4.7 based on 37,755 reviews