Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.71

4.7 Rating 37,424 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,424 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 24th February 2024

129

Anonymous

Anonymous // 01/01/2019

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“Very poor service as its been 2 days and no one has helped me get my sim. I kept getting sent to the other company to resolve the problem”

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(Vodafone-Sim-Only-Deals) - Posted 1 month ago

Hi Muhammed Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your order and I appreciate how disappointing this must be for you. Thank you for taking the time to speak to me today. I’m pleased this issue is now being resolved. Kind regards Roshni | Mobiles.co.uk

Posted 1 month ago

“This I think is the 3rd time Ive replied”

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Posted 1 month ago

“One of the best”

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Posted 1 month ago

“Website is very buggy, customer support wasn’t available to help on weekend. Claimed to take credit card but tried two different ones before a debit card which worked eventually. Price was good though which was the saving grace.”

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(Apple IPhone 15 Pro Max 256GB Blue Titanium) - Posted 1 month ago

Hello Connor Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 month ago

“Extremely easy to understand and purchase from. Arrived the next day. Fantastic.”

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(Apple IPhone 14 128GB Purple Refurbished) - Posted 2 months ago

“So far mobiles.co.uk left me more then happy Great handset at great price Could not ask for anything more”

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(Google Pixel 8a 128GB Bay) - Posted 2 months ago

“Super simple from start to finish.. Thanks again”

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(Google Pixel 3a XL 64GB Clearly White) - Posted 2 months ago

“Excellent, helpful service. Had been dreading renewing my contract as this had been previously fraught with problems. Not this time- good deal, clearly explained and as promised, trouble free. Very happy.”

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Posted 2 months ago

“Helpful call handler sorted my upgrade out very easily thanks”

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Posted 2 months ago

“Internet is much slower signal quality has gone down, started to cut me off while on call never happened befoe”

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Posted 2 months ago

Hello Zaheer Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry for to hear the internet of your recent order is slower than expected. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards, Chris | Mobiles.co.uk

Posted 2 months ago

“Amazing phone l love it”

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(Google Pixel 8a 128GB Porcelain) - Posted 2 months ago

“Very impressed with the service so quick and easy!”

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(Apple IPhone SE Excellent Condition 64GB Black Refurbished) - Posted 2 months ago

“Not good at all. Have had major issues with contact clarification and still no resolution if I will be receiving my cashback. Would definitely avoid the low prices are not worth the hassle!”

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Posted 2 months ago

Hello Purveen Thank you for your review. I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Roshni | Mobiles.co.uk

Posted 2 months ago

“All my queries are resolved.”

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(Samsung Galaxy S24 128GB Onyx Black) - Posted 2 months ago

“Very quick and good service”

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(Id-sim-only-deals) - Posted 2 months ago

“I generally always use Mobiles.co.uk for my SIM upgrades, but I don't know if there was an issue with their website yesterday but it took me 3 or 4 attempts to succesfully place my order. This won't stop me coming back again in the future though.”

Helpful Report

(Vodafone-Sim-Only-Deals) - Posted 2 months ago

Hi Stuart Thank you for taking the time to leave a review. We really do appreciate you sharing your experience and apologise that you were having issues with our website. I’ve passed on this feedback to our internal team to establish what caused this. Thank you for bringing this to our attention. If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral. Kind regards Mobiles.co.uk

Posted 2 months ago

“Brilliant service, delivery and price. Can highly recommend 👌.”

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Posted 2 months ago

“Great price , great service, whats not to like ! Would highly recommend.”

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(Defence Bundle Pack IPhone 15) - Posted 2 months ago

“Awesome - best price, super quick delivery and literally updated me every few hours on progress. A* service!”

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Posted 2 months ago

“Excellent service, very fast delivery. Amazing offers!”

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(Google Pixel 7A 128GB Snow) - Posted 2 months ago

Mobiles.co.uk is rated 4.7 based on 37,424 reviews