Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,786 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process was clear and easy to follow. In conjunction with the Vodafone data offering, it was a great value purchase. The phone delivery was next day, as promised, again full information and tracking gave confidence that leads to a stress free process.”

Helpful Report

Posted 1 month ago

“Good deal to customers”

Helpful Report

Posted 1 month ago

“Was hassle free switch over”

Helpful Report

Posted 2 months ago

“Very quick, easy and at a good price”

Helpful Report

Posted 2 months ago

“Applied through Topcashback and my claim has been declined because I apparently visited mobiles.co.uk in the past even though I clicked through from Topcashback”

Helpful Report

Posted 2 months ago

Hello Simon Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 2 months ago

“All been very good, no issues at all, kept informed every step of the way from ordering to porting my number over. Great service, great deal including Samsung free gifts, highly recomend :0)”

Helpful Report

Posted 2 months ago

“Very fast and easy to buy from”

Helpful Report

Posted 2 months ago

“Perfect and the best”

Helpful Report

Posted 2 months ago

“You do not honour what you say on your website”

Helpful Report

Posted 2 months ago

Hello Ahmed Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I’d like to assist you today and help provide a resolution, however you were unable to take my call, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 2 months ago

“I got really good advice from a very helpful and patient assistant. I don’t plan on using any other company to get my Vodafone plan in the future”

Helpful Report

Posted 2 months ago

“draw you in with "amazing" deals.. then dont deliver.. s25 edge package was £209 upfront + £37.99 p/mth for 500Gb data.. plus, free tab a9+, galaxy watch 7, buds3 pro, home fast charger & case.. absolute steal.. until, the strap of the watch is so small, can't even get it over my hand.. no-one mentioned it was a kids watch.. so now I have the extra expense of having to buy a strap.. ans samsung rejected my claim for the tablet, saying the deal i bought wasn't a compatible deal.. utter nonsense, as I went back onto mobiles.co.uk and guess what, deal is still there.. just didn't get what I was promised.. AVOID AT AL COSTS, BASICALLY SCAMMERS..”

Helpful Report

Posted 2 months ago

Hello Mark Thank you for your review. I’m sorry to learn of your experience; I understand the frustration this would cause. I would like to reassure you that the watch included with the promotional offer is adults sized. To discuss this further and, provide a resolution I have sent you an email with your order number as the reference. Kind regards Grace | Mobiles.co.uk

Posted 2 months ago

“The phone call I had was great. The staff member was very knowledgeable and helpful. I'd recommend this company”

Helpful Report

Posted 2 months ago

“Excellent customer service on the phone. New handset delivered as promised the following day. Lots of emails received but all useful.”

Helpful Report

Posted 3 months ago

“No issue with mobiles.co.uk however, the delivery couriers who attempted delivery to the wrong address have done NOTHING at all to rectify THEIR mistake. Just to reiterate...I live in number 40.”

Helpful Report

Posted 3 months ago

Hello Thank you for reaching out to us to let us know of your experience. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry for to hear about the issues with your delivery. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Chris | Mobiles.co.uk

Posted 3 months ago

“Great products and services. Good prices. Matthew was very helpful.”

Helpful Report

Posted 3 months ago

“They really good”

Helpful Report

Posted 3 months ago

“Always a great service”

Helpful Report

Posted 3 months ago

“Excellent service”

Helpful Report

Posted 3 months ago

“Ordered eSIM. Not sure what happen to it been 2 days no update”

Helpful Report

Posted 3 months ago

Hello Thank you for your review. I’m sorry to hear you’ve received no information on how to activate your eSIM. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Chris | Mobiles.co.uk

Posted 3 months ago

“Brilliant. Smooth process and cheap”

Helpful Report

Posted 3 months ago

Mobiles.co.uk is rated 4.7 based on 37,786 reviews