Mobiles.co.uk Reviews

4.71 Rating 35,406 Reviews
94 %
of reviewers recommend Mobiles.co.uk
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.44 out of 5
Good price and fast delivery, but the sim doesn't work and I have been told to expect to be without service for 7 days. Not a great start.
Helpful Report
(Google Pixel 6 Pro 128GB Cloudy White) - Posted 3 weeks ago
Hi Matthew, We are sorry to hear your sim has not been activated. So we can look into this, please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Your Issue/Query Regards, Mohsin Mobiles.co.uk
Posted 3 weeks ago
The draw that you have entered me in ended in August 2021 send me the 100 pound voucher anyway for noticing your mistake thanks
Helpful Report
(Samsung Galaxy A22 5G 64GB White) - Posted 1 month ago
Hi Brian, We are sorry to hear this. So we can look into this on our end, please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Your Issue/Query Regards, Mohsin Mobiles.co.uk
Posted 1 month ago
Obscure cashback procedure
Helpful Report
(Google Pixel 4a 128GB Just Black) - Posted 3 months ago
Hello Tom, You can find out how to claim your cashback on our website, I have copied the link for you below: https://www.mobiles.co.uk/cashback Thanks Michelle Mobiles.co.uk
Posted 2 months ago
Not the best. Didnt get .y headphones as a free gift as advertised and promised by an agent i spoke to on the phone. Had to chnage plans because now i got wait 10 days for my headphones that should have come with the phone!
Helpful Report
(Samsung Galaxy A12 64GB Black) - Posted 4 months ago
Hi Lee, We are sorry to hear you did not receive the free headphones with your phone and you had to change plans because of this. So we can look into this on our end, please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Above review Regards, Mohsin Mobiles.co.uk
Posted 4 months ago
Pre-purchase service lovely, post purchase, a different kettle of fish! I received the phone Wednesday, unpackaged it Thursday but was unable to use it because I had to wait for the Pac code transfer which happened on the Friday, at that point I noticed a crack to the left corner of the screen (it is not an easy crack to seen), as I worked late the Friday evening, I decided to contact CS Saturday morning. I was then told because I am just contacting them "there is nothing we can do". No solution offered, I am a very new customer and I also took out insurance. Please be mindful with your purchases.
Helpful Report
(Samsung Galaxy S20 FE 4G 128GB Cloud Navy) - Posted 4 months ago
Hi Laurice, We are sorry to hear this. We do advise that you contact us within 24 hours of receiving the phone for any cosmetic damage that may be visible on the phone so we can replace this for you. Unfortunately, anything after, we are unable to exchange this. If you would like to discuss this further, please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Above review Regards, Mohsin Mobiles.co.uk
Posted 4 months ago
Phone is Fast and effective. Large screen but very slim line. Quality camera and sound. Ordered a phone that was in stock, then 24hours email to say out of stock. Waited 9days still no phone. Cancelled the deal due to this. Went else where to get deal and was rejected due to credit. Not happy at this point, phoned back to mobiles.co.uk and apparently because I Cancelled the deal, due to there error, it still showed up on Vodafone provider side that I had a contract that looked like I just Cancelled so they rejected any other attempt for me to get a contract. Finally after over half an hour on the phone the girl was able to set the record straight with Vodafone and get me a new deal. I also bought a fast charger that was on offer and when it arrived its not compatible with my phone. Lots of small customer service improvements needed Iny opinion. I used email, phone calls and live chat to try and resolve this.
Helpful Report
Posted 4 months ago
Hi Katherine, We are very sorry to hear your phone was out of stock at the time of ordering and apologise for the poor experience you had. If this issue has still not been resolved, please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Above review Regards, Mohsin Mobiles.co.uk
Posted 4 months ago
Still waiting to receive my sim card a week after making the purchase and several days after receiving delivery of the phone. I'm yet to receive any confirmation or communication about precisely when the sim card will arrive.
Helpful Report
(Samsung Galaxy S21 128GB Phantom Grey) - Posted 5 months ago
Hi Micah, WE are sorry to hear that your SIM card did not arrive with your new phone, we would like to help further, please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Above review Regards, Michelle Mobiles.co.uk
Posted 5 months ago
not that good
Helpful Report
(Google Pixel 5 5G 128GB Just Black) - Posted 6 months ago
Hello, We are sorry to read your review, if there is anything we could do to help, please email us at Reviews@mobiles.co.uk with the following information: -Your Full Name -Full address including Postcode -Email address -Mobile number -Order Number -Issue you are experiencing Kind regards Michelle Mobiles.co.uk
Posted 6 months ago
Very unorganised customer service team. Never had so many issues with buying a phone!
Helpful Report
(Huawei P30 Lite 128GB White) - Posted 6 months ago
Hi Claire, We are sorry to hear about the poor experience you have had with our customer service team. please email us at Reviews@mobiles.co.uk with the following information: -Your Full Name -Full address including Postcode -Email address -Mobile number -Order Number -Issue you are experiencing Kind regards Mohsin Mobiles.co.uk
Posted 6 months ago
I asked your assistant for a iPhone 12 for £50 a month and he said there wasn’t a deal for that but when I have since been on your website it shows one so I am not rating 5 because I could have got the 12 as I wanted
Helpful Report
(Carphone Warehouse IPhone 11 Essential Bundle) - Posted 10 months ago
Hi Paula, I am sorry to hear that. Due to the nature of our business, all our deals and offers are subject to change at any time. At the time you had called, the deal may not have been available. Feel free to visit our website below to see all our latest deals: https://www.mobiles.co.uk/ Kind regards Mohsin Mobiles.co.uk
Posted 10 months ago
Order was accepted and phone was delivered quickly without any issue. However My Account on the website is missing the cashback option. Welcome Pack mentions that free gift as "Save £xxx Cashback by redemption". Have spent many hours chatting to the customer service to resolve the issue but still Cashback option in My Account is missing. Online tracking of cashback (to check which bills I need to submit for cashback, status of cashback etc.) and online uploading of bills for the cashback was very important for me as sending the bills via recorded post is unnecessary pain (especially since I was told before ordering that I will get online option).
Helpful Report
(Honor 20e 64GB Phantom Blue) - Posted 11 months ago
Hi there, I am very sorry to hear about the issues you have experienced with your Cash Back, So we can look into what has happened here, please email us at Reviews@mobiles.co.uk with the following information: -Your Full name -Full address including Postcode -Email Address -Mobile number -Above review Kind regards Jim Mobiles.co.uk
Posted 11 months ago
Wrong item was delivered (carphone warehouse essential bundle for the wrong phone). Called and spoke to customer services who were pleasant but then they told me the wrong information as they said I would receive a refund in 3-5 days to my bank, when actually I will be receiving a cheque for the amount which can take up to 28 days. I would not mind the error if it was rectified and was told the correct information after however this is 2 errors in a row and not sure I would order from them again because of this.
Helpful Report
(Carphone Warehouse Essential Bundle For IPhone 12 Mini) - Posted 11 months ago
Hi Isabella, We are sorry to hear this and apologise for the poor service you have had here. We understand this must be frustrating for you to wait this long to receive your refund. So we can look into this on our end, Please email us at trustpilot@mobiles.co.uk with the following information: -Your Full Name -Full address including Postcode -Email address -Mobile number -Above review Kind regards Mohsin Mobiles.co.uk
Posted 11 months ago
Promised as advertised a £40 cash reward for referring a friend but what I actually got was £25 , duped !
Helpful Report
(Apple IPhone 11 64GB Black) - Posted 1 year ago
Hi Robert, The following is paid to you when the person you refer takes out: £40 for an upgrade handset contract £25 for a new handset contract £10 for a sim only contract £5 for a handset only You can view this on our website: https://www.mobiles.co.uk/refer-a-friend Kind regards Mohsin Mobiles.co.uk
Posted 1 year ago
The ordering process was straightforward, my phone query before purchase was picked up after a short wait, upon ordering online the phone arrived promptly the next day.The plan is very competitive. All great so far. But there was no sim enclosed and no information about where it was. Impossible to get through on the phone this time round. I had to register an account with mobiles.co.uk and try and raise a complaint before being directed to FAQ to be informed that the sim was being sent by 2nd class mail and that I was to call if it didn’t arrive in 5 working days. Its day 5 and the sim hasn’t arrived with the morning mail- the customer service number is impossible to get through to, will just have to pray that the sim arrives soon…...if they could continue to provide the same level of service after capturing the customer as before they would get a top rating.
Helpful Report
(Google Pixel 5 5G 128GB Just Black) - Posted 1 year ago
Hi Ashish, We are sorry to hear this and apologise for the poor experience you have had so far. The sim card is usually sent out along with the phone, not too sure why you had not received it together and had to wait over 5 days for this. If this has still not arrived, please email us at Reviews@mobiles.co.uk so we can look into this: -Your Full Name -Full address including Postcode -Email address -Mobile number -Above review Kind regards Mohsin Mobiles.co.uk
Posted 1 year ago
Phone turned up with knocks out of the outer black casing. Phoned and now have the inconvenience of sending back and waiting for a new one. No gesture of goodwill for this inconvenience
Helpful Report
(Apple IPhone 11 64GB Black Refurbished) - Posted 1 year ago
Hi Rebecca, We are sorry to hear this and apologise for the inconvenience caused. We understand this must be frustrating having to send the phone back and waiting for another to arrive. So we can check to see the progress of your exchange please email us at Reviews@mobiles.co.uk with the following information: -Your Full Name -Full Address including Postcode -Email address -Mobile number -Above review Kind regards Mohsin Mobiles.co.uk
Posted 1 year ago
the customer service line was hard to access and a simple request was not actioned however you offered a free return by courier which was great so overall poor but not very poor
Helpful Report
(Apple IPhone 12 64GB Blue) - Posted 1 year ago
Hi Joel We are very sorry to hear this, please can you contact us on Reviews@mobiles.co.uk and we can look into this for you. Please provide us with the following: Your Full Address Including postcode Your Mobile Number Your Order Number Your Email Address. Kind regards Craig
Posted 1 year ago
The voucher of the card didn't work,I pay 10 pound on my first month!
Helpful Report
Posted 1 year ago
Hi Louis, We are very sorry to hear this. Please email us on Reviews@mobiles.co.uk. Please include the following when you email us: -Your full name - Full address including Postcode - email address - Mobile number - Above review Kind Regards Michelle Mobiles.co.uk
Posted 1 year ago
Prices probably the cheapest around but Tainted as I was overcharged by £100 on my upfront cost. A few calls later and apparently I still have to wait a couple of day just to get confirmation it will be corrected! Had to go through sales to be transferred to Customer service as no number Or email address advertised anywhere who then said the system was down so I need to call back in a couple of days. They would not take details and sort out until I called back! Called back again an hour later out of frustration and spoke to another operator and the system was fine and they agree they have made a mistake? Still waiting but convinced it will be a few more calls to get this sorted from the vagueness of the customer service I’ve received so far even when it is there mistake. Ordering was easy through the website and the phone is being delivered 2 days later than the website said it would but It’s all become a bit of a hassle when all I need them to do is correct the payment they wrongly requested from my bank.
Helpful Report
(Apple IPhone 11 Pro 256GB Space Grey) - Posted 1 year ago
Hi James, So that we can check this out for you could you please email us at eviews@mobiles.co.uk with the information below: - Full Name - Full Address Including postcode - Email Address - Order number - Mobile Number - Above review Regards, Michelle Mobiles.co.uk
Posted 1 year ago
Customer service is dire. Sales are really good but I don’t appreciate being scolded when I am purchasing an expensive phone from you guys.
Helpful Report
(Apple IPhone 11 64GB Purple) - Posted 1 year ago
Hi Caroline, We are very sorry to hear this. Not something we like to hear at all. We aim to provide professional service at all time and speak to our customers in a calm way. So we can escalate this on our end please email us on Reviews@mobiles.co.uk. Please include the following when you email us: -Your full name - Full address including Postcode - email address - Mobile number - Above review Kind Regards Mohsin Mobiles.co.uk
Posted 1 year ago
Ordered one phone , two delivered DPD took one back checked my bank account and I have been charged for two , trying to get in touch with DPD or Mobiles.co.uk seems to be virtually impossible, I made contact once by texting and was told it will take a good 3 weeks to get my money back , which is unacceptable when they are at fault . Hopefully this will be resolved soon , but until then I couldn’t recommend this company.
Helpful Report
(Apple IPhone SE 64GB Black) - Posted 1 year ago
Hi Steven. If you've made a duplicate order in error and you're chasing a refund of a product you've returned to us -or- are looking for help with returning that duplicate order. Then please email us and we'll get this resolved for you. So we can help further, please email us on Reviews@mobiles.co.uk with the following details: - Your Full name - Full Address including Postcode - Email Address - Mobile number - Your issue We look forward to hearing from you. Best Regards, Kevin Mobiles.co.uk
Posted 1 year ago
Mobiles.co.uk is rated 4.71 based on 35,406 reviews