Mobiles.co.uk Reviews

4.70 Rating 34,571 Reviews
94 %
of reviewers recommend Mobiles.co.uk
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.44 out of 5
not that good
(Google Pixel 5 5G 128GB Just Black) - Posted 2 weeks ago
Hello, We are sorry to read your review, if there is anything we could do to help, please email us at Reviews@mobiles.co.uk with the following information: -Your Full Name -Full address including Postcode -Email address -Mobile number -Order Number -Issue you are experiencing Kind regards Michelle Mobiles.co.uk
Posted 2 weeks ago
Very unorganised customer service team. Never had so many issues with buying a phone!
(Huawei P30 Lite 128GB White) - Posted 4 weeks ago
Hi Claire, We are sorry to hear about the poor experience you have had with our customer service team. please email us at Reviews@mobiles.co.uk with the following information: -Your Full Name -Full address including Postcode -Email address -Mobile number -Order Number -Issue you are experiencing Kind regards Mohsin Mobiles.co.uk
Posted 3 weeks ago
I asked your assistant for a iPhone 12 for £50 a month and he said there wasn’t a deal for that but when I have since been on your website it shows one so I am not rating 5 because I could have got the 12 as I wanted
(Carphone Warehouse IPhone 11 Essential Bundle) - Posted 4 months ago
Hi Paula, I am sorry to hear that. Due to the nature of our business, all our deals and offers are subject to change at any time. At the time you had called, the deal may not have been available. Feel free to visit our website below to see all our latest deals: https://www.mobiles.co.uk/ Kind regards Mohsin Mobiles.co.uk
Posted 4 months ago
Order was accepted and phone was delivered quickly without any issue. However My Account on the website is missing the cashback option. Welcome Pack mentions that free gift as "Save £xxx Cashback by redemption". Have spent many hours chatting to the customer service to resolve the issue but still Cashback option in My Account is missing. Online tracking of cashback (to check which bills I need to submit for cashback, status of cashback etc.) and online uploading of bills for the cashback was very important for me as sending the bills via recorded post is unnecessary pain (especially since I was told before ordering that I will get online option).
(Honor 20e 64GB Phantom Blue) - Posted 5 months ago
Hi there, I am very sorry to hear about the issues you have experienced with your Cash Back, So we can look into what has happened here, please email us at Reviews@mobiles.co.uk with the following information: -Your Full name -Full address including Postcode -Email Address -Mobile number -Above review Kind regards Jim Mobiles.co.uk
Posted 5 months ago
Wrong item was delivered (carphone warehouse essential bundle for the wrong phone). Called and spoke to customer services who were pleasant but then they told me the wrong information as they said I would receive a refund in 3-5 days to my bank, when actually I will be receiving a cheque for the amount which can take up to 28 days. I would not mind the error if it was rectified and was told the correct information after however this is 2 errors in a row and not sure I would order from them again because of this.
(Carphone Warehouse Essential Bundle For IPhone 12 Mini) - Posted 6 months ago
Hi Isabella, We are sorry to hear this and apologise for the poor service you have had here. We understand this must be frustrating for you to wait this long to receive your refund. So we can look into this on our end, Please email us at trustpilot@mobiles.co.uk with the following information: -Your Full Name -Full address including Postcode -Email address -Mobile number -Above review Kind regards Mohsin Mobiles.co.uk
Posted 6 months ago
Promised as advertised a £40 cash reward for referring a friend but what I actually got was £25 , duped !
(Apple IPhone 11 64GB Black) - Posted 6 months ago
Hi Robert, The following is paid to you when the person you refer takes out: £40 for an upgrade handset contract £25 for a new handset contract £10 for a sim only contract £5 for a handset only You can view this on our website: https://www.mobiles.co.uk/refer-a-friend Kind regards Mohsin Mobiles.co.uk
Posted 6 months ago
The ordering process was straightforward, my phone query before purchase was picked up after a short wait, upon ordering online the phone arrived promptly the next day.The plan is very competitive. All great so far. But there was no sim enclosed and no information about where it was. Impossible to get through on the phone this time round. I had to register an account with mobiles.co.uk and try and raise a complaint before being directed to FAQ to be informed that the sim was being sent by 2nd class mail and that I was to call if it didn’t arrive in 5 working days. Its day 5 and the sim hasn’t arrived with the morning mail- the customer service number is impossible to get through to, will just have to pray that the sim arrives soon…...if they could continue to provide the same level of service after capturing the customer as before they would get a top rating.
(Google Pixel 5 5G 128GB Just Black) - Posted 6 months ago
Hi Ashish, We are sorry to hear this and apologise for the poor experience you have had so far. The sim card is usually sent out along with the phone, not too sure why you had not received it together and had to wait over 5 days for this. If this has still not arrived, please email us at Reviews@mobiles.co.uk so we can look into this: -Your Full Name -Full address including Postcode -Email address -Mobile number -Above review Kind regards Mohsin Mobiles.co.uk
Posted 6 months ago
Phone turned up with knocks out of the outer black casing. Phoned and now have the inconvenience of sending back and waiting for a new one. No gesture of goodwill for this inconvenience
(Apple IPhone 11 64GB Black Refurbished) - Posted 6 months ago
Hi Rebecca, We are sorry to hear this and apologise for the inconvenience caused. We understand this must be frustrating having to send the phone back and waiting for another to arrive. So we can check to see the progress of your exchange please email us at Reviews@mobiles.co.uk with the following information: -Your Full Name -Full Address including Postcode -Email address -Mobile number -Above review Kind regards Mohsin Mobiles.co.uk
Posted 6 months ago
the customer service line was hard to access and a simple request was not actioned however you offered a free return by courier which was great so overall poor but not very poor
(Apple IPhone 12 64GB Blue) - Posted 7 months ago
Hi Joel We are very sorry to hear this, please can you contact us on Reviews@mobiles.co.uk and we can look into this for you. Please provide us with the following: Your Full Address Including postcode Your Mobile Number Your Order Number Your Email Address. Kind regards Craig
Posted 7 months ago
The voucher of the card didn't work,I pay 10 pound on my first month!
Posted 7 months ago
Hi Louis, We are very sorry to hear this. Please email us on Reviews@mobiles.co.uk. Please include the following when you email us: -Your full name - Full address including Postcode - email address - Mobile number - Above review Kind Regards Michelle Mobiles.co.uk
Posted 7 months ago
Prices probably the cheapest around but Tainted as I was overcharged by £100 on my upfront cost. A few calls later and apparently I still have to wait a couple of day just to get confirmation it will be corrected! Had to go through sales to be transferred to Customer service as no number Or email address advertised anywhere who then said the system was down so I need to call back in a couple of days. They would not take details and sort out until I called back! Called back again an hour later out of frustration and spoke to another operator and the system was fine and they agree they have made a mistake? Still waiting but convinced it will be a few more calls to get this sorted from the vagueness of the customer service I’ve received so far even when it is there mistake. Ordering was easy through the website and the phone is being delivered 2 days later than the website said it would but It’s all become a bit of a hassle when all I need them to do is correct the payment they wrongly requested from my bank.
(Apple IPhone 11 Pro 256GB Space Grey) - Posted 9 months ago
Hi James, So that we can check this out for you could you please email us at eviews@mobiles.co.uk with the information below: - Full Name - Full Address Including postcode - Email Address - Order number - Mobile Number - Above review Regards, Michelle Mobiles.co.uk
Posted 9 months ago
Customer service is dire. Sales are really good but I don’t appreciate being scolded when I am purchasing an expensive phone from you guys.
(Apple IPhone 11 64GB Purple) - Posted 9 months ago
Hi Caroline, We are very sorry to hear this. Not something we like to hear at all. We aim to provide professional service at all time and speak to our customers in a calm way. So we can escalate this on our end please email us on Reviews@mobiles.co.uk. Please include the following when you email us: -Your full name - Full address including Postcode - email address - Mobile number - Above review Kind Regards Mohsin Mobiles.co.uk
Posted 9 months ago
Ordered one phone , two delivered DPD took one back checked my bank account and I have been charged for two , trying to get in touch with DPD or Mobiles.co.uk seems to be virtually impossible, I made contact once by texting and was told it will take a good 3 weeks to get my money back , which is unacceptable when they are at fault . Hopefully this will be resolved soon , but until then I couldn’t recommend this company.
(Apple IPhone SE 64GB Black) - Posted 10 months ago
Hi Steven. If you've made a duplicate order in error and you're chasing a refund of a product you've returned to us -or- are looking for help with returning that duplicate order. Then please email us and we'll get this resolved for you. So we can help further, please email us on Reviews@mobiles.co.uk with the following details: - Your Full name - Full Address including Postcode - Email Address - Mobile number - Your issue We look forward to hearing from you. Best Regards, Kevin Mobiles.co.uk
Posted 10 months ago
Felt pressured to take phone case which when sent was the wrong size. Then spent ages trying to sort it
Posted 10 months ago
Hi Jackie, We are sorry to hear that you had been unhappy with your phone case. We do offer a 14-day return if you are unhappy with any of the products you have received. We are pleased to see that you have not sorted this issue. Regards, Michelle Mobiles.co.uk
Posted 10 months ago
Next day delivery is always great, as is the selection of deals available from many different providers. However, my brand new iPhone 11 Pro arrived in a damaged box and the promised £50 curry’s pc world voucher is nowhere to be found! I used a voucher code at checkout which promised £10 off the price of the phone (which it did give to me) and a £50 voucher which I am very disappointed to say I have not received. When trying to contact mobiles.co.uk on 3 consecutive days the phone number given does not work and the supposed ‘live chat’ constantly says busy please try again in a few minutes. I can only assume it’s full of other disgruntled customers trying to find their £50 curry’s pc world vouchers too!
(Apple IPhone 11 Pro 256GB Midnight Green) - Posted 10 months ago
Hi Toby, We are sorry to hear you had received your phone in a damaged box. This may have potentially been caused during transit. We do hope there are no issues with your phone. We are sorry to hear you have not received your £50 Currys PC World Voucher. So we can look into this, please email us on Reviews@mobiles.co.uk with the following details: - Your full name - Full address including Postcode - Email address - Mobile number Kind Regards Mohsin Mobiles.co.uk
Posted 10 months ago
I had to try 3-4 times online and it wouldn’t take the payment. Tried ringing your number within opening hours but nobody available to speak with so got cut off. Then I Got a call to change provider as it hadn’t gone through credit check which was strange. The mobile was ordered and arrived as arranged so that part was good
(Apple IPhone 11 64GB White) - Posted 10 months ago
Hi Frances, We are sorry to hear you were not able to make the purchase of your phone online. It seems the original credit check had failed so the order did not go through. We are happy to hear the order was finally fulfiled and you have now received your phone. For any further issues you may have, feel free to email us on Reviews@mobiles.co.uk Thanks Mohsin Mobiles.co.uk
Posted 10 months ago
My phone turned up but not my free amazon fire
(Samsung Galaxy A10 32GB Black) - Posted 11 months ago
Hi Emma, We are sorry to hear you have not received your free Amazon fire stick along with your order. Just to advise, all free gifts are sent out separately after 14 days of receiving the order. If you have still not received this after 14 days, feel free to email us on Reviews@mobiles.co.uk and we will look into this for you. Kind Regards Mohsin Mobiles.co.uk
Posted 11 months ago
My contract with Vodafone expired and they could not offer a competitive upgrade. I found a good deal with Mobiles and received my new phone the next day however it is not an upgrade, they have given me a new number! I assumed Mobiles would transfer my old number to the new plan. Very messy procedure to rectify this now. Extremely disappointed. Can’t talk to a real person at Vodafone to help cancel my old contract and transfer my number, robot advice is useless, directing me to the website which doesn’t have an option for my situation or calling 191 going round in circles.
(Apple IPhone 11 64GB Black) - Posted 11 months ago
Hi Annmarie, We are very sorry to hear this and apologise for the inconvenience caused here. It sounds as if you had placed the order online yourself and this was a new contract deal you purchased. So we can look into this on our end and see what options are available for you, please email us on Reviews@mobiles.co.uk with the following details: - Your full name - Full address including Postcode - Email address - Mobile number Kind Regards Mohsin Mobiles.co.uk
Posted 11 months ago
My phone has not arrived despite delivery date of the 4th. Cannot be guatanteed to be delivered today. My NHS discount was not applied and I paid an extra penny for you to verify my bank account. Not a great start :-/
(Samsung Galaxy Note 10 Lite 128GB Aura Black) - Posted 11 months ago
Hi Maria, We are sorry to hear this and apologise for the delay in your delivery. All orders are required to take 1p out when making an order online so can verify your bank, this will be refunded to you in 3-5 working days. If your phone has still not been delivered, please email us on Reviews@mobiles.co.uk with the following details: - Your full name - Your full address including Postcode - email address - mobile number Thanks Mohsin Mobiles.co.uk
Posted 11 months ago
I was happy with the price of £75 up front and £22 tariff for new SE model . As soon as I paid and before phone was delivered I received a Facebook pop up offering me EXACT SAME phone for £19.99 up front. I am now suffering from cognitive dissonance and it has in colloquial term left a bad taste in my mouth.
(Apple IPhone SE 64GB Black) - Posted 11 months ago
Hello Eugene, prices are subject to change at any time and it is unfortunate you saw this deal after taking one out. If you wait long enough, any deal price is likely to drop and it does seem like a case of unfortunate timing. If you're no longer happy with the purchase, we can look at returning this for you. Please send us an email at Reviews@mobiles.co.uk. Please include in your Full name, full address including Postcode, email address and mobile number. Thanks Mohammed - Mobiles.co.uk
Posted 11 months ago
Mobiles.co.uk is rated 4.70 based on 34,571 reviews