Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.71

4.7 Rating 37,347 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,347 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 24th February 2024

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ordering of the phone was OK but the delivery from DPD was apauling, I chose a delivery date and time to work around my busy work schedule, this was missed by DPD and as I had booked my existing number to be transfered and needed the new phone, I had to pay an addtional £9.99 to DPD to have the phone delivered the next day before 12. They litterally had me over a barrel as I needed the phone!!”

Helpful Report

(Google Pixel 8 128GB Obsidian) - Posted 3 weeks ago

Hello Jason Thank you for your review. I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. Due to the Easter bank holiday DPD’s delivery service was not operating as normal which caused a delay in your order being delivered. I’m sorry you had to pay to upgrade your delivery time. I’d like to help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Chris | Mobiles.co.uk

Posted 3 weeks ago

“Big problem! My payment card is at my office address. The office is NOT MANNED until the "Night Shift", btween 8 pm and 6am. Hence the courier was unable to deliver my phone. He didn't bother phoning to find out why nobody was there and DPD's website tracking does not allow an alternative deilvery address. Am I withing the "Cooling Off" periods to CANCEL my order?”

Helpful Report

(Google Pixel 8 128GB Obsidian) - Posted 1 month ago

Hello Robert Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your delivery and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 4 weeks ago

“Order a week ago and still nothing.”

Helpful Report

Posted 1 month ago

Hello Thomas Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear your order hasn’t arrived. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Chris | Mobiles.co.uk

Posted 1 month ago

“The cash back was not worth the hassle to redeem. Didn't like having to give my details into a company I don't know nothing about.”

Helpful Report

(Vodafone-Sim-Only-Deals) - Posted 2 months ago

Hello James Thank you for your review Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I'm sorry your unhappy with the cashback offer and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 2 months ago

“I used money saving expires " mobile finder" tool and a link took me to mobiles.com straight into checkout for the model I had selected. Unfortunately a different model was sent to me which I returned without opening the box and I'm still waiting for a refund.”

Helpful Report

Posted 2 months ago

Hello Archobald Thank you for your review Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I'm sorry to hear the issue with your order and your return, I appreciate how disappointing this must be for you. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 2 months ago

“Customer service is non existent. Very much a computer says no situation. Never know such poor effort to try and solve an issue.”

Helpful Report

Posted 3 months ago

Hello Thank you for your review. I’m sorry to hear about your experience, it’s disappointing to hear we’ve been unable to offer you any resolution to your query. I’d like to assist you today, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards, Chris | Mobiles.co.uk

Posted 3 months ago

“I want to reopen my faulty pixel 8 pro. the screen is freezing, I've data connection issues even in car, no problem even I put some in my old S10 garbage. want to repair it lol. nightmare of a company. avoid..”

Helpful Report

Posted 4 months ago

Hello Mark Thank you for your review. It’s disappointing to hear about the issues with your device and understand the frustration this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Chris | Mobiles.co.uk

Posted 4 months ago

“Took my money then cancelled my order, I had to chase this up twice, on hold for ages, 3rd time finally someone sorted it, good deal compared with Vodafone directly”

Helpful Report

Posted 4 months ago

Hello Thank you for reaching out to us to let us know of your experience. I’d like to first apologise for the issues with your order. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive and we’ll be looking into why it took 3 attempts to obtain a resolution to your query. We appreciate your patience and hope to provide a better service for you in the future. Kind regards Chris | Mobiles.co.uk

Posted 4 months ago

“Received faulty phone Internet speed and reception is overall poor”

Helpful Report

Posted 8 months ago

Hello Michal Thank you for your review I'm sorry for the issue you've had with your order and I appreciate how disappointing this must be for you. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Roshni - Mobiles.co.uk

Posted 8 months ago

“I have a black 128gb pixel 7 pro”

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Posted 1 year ago

“Poor customer service rude staff on phone”

Helpful Report

Posted 1 year ago

Hi Subramanian We're sorry to hear you've had a poor experience with our customer support team. Customer feedback is very important to us and we will ensure your interactions with our team are looked into to see how we can improve Kind regards Mobiles.co.uk

Posted 1 year ago

“No problems with Mobiles.co.uk but with dpd delivery they use.. Absolutely ridiculous..”

Helpful Report

(Apple IPhone 13 Pro Max 128GB Silver) - Posted 1 year ago

Hi Ladislav, We are sorry to hear that you have experienced issues with your DPD delivery. If there is any feedback you wish to provide regarding this please get in touch with us and we can certainly pass this on. You can email us at Reviews@mobiles.co.uk. Regards, Kash Mobiles.co.uk

Posted 1 year ago

“Delivery service Useless”

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(Samsung Galaxy A13 64GB Black) - Posted 1 year ago

“I ordered a iphone mobile phone but that didn't arrive only thing that came was a headphone jack that ain't any good to me without a iphone”

Helpful Report

(Apple Lightning To 35mm Headphone Jack Adapter) - Posted 2 years ago

“Not impressed got a phone on contract for the sim card not to even work. In the phone we got for our daughters Christmas present”

Helpful Report

Posted 2 years ago

“Good price and fast delivery, but the sim doesn't work and I have been told to expect to be without service for 7 days. Not a great start.”

Helpful Report

(Google Pixel 6 Pro 128GB Cloudy White) - Posted 2 years ago

Hi Matthew, We are sorry to hear your sim has not been activated. So we can look into this, please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Your Issue/Query Regards, Mohsin Mobiles.co.uk

Posted 2 years ago

“The draw that you have entered me in ended in August 2021 send me the 100 pound voucher anyway for noticing your mistake thanks”

Helpful Report

(Samsung Galaxy A22 5G 64GB White) - Posted 2 years ago

Hi Brian, We are sorry to hear this. So we can look into this on our end, please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Your Issue/Query Regards, Mohsin Mobiles.co.uk

Posted 2 years ago

“Obscure cashback procedure”

Helpful Report

(Google Pixel 4a 128GB Just Black) - Posted 2 years ago

Hello Tom, You can find out how to claim your cashback on our website, I have copied the link for you below: https://www.mobiles.co.uk/cashback Thanks Michelle Mobiles.co.uk

Posted 2 years ago

“Not the best. Didnt get .y headphones as a free gift as advertised and promised by an agent i spoke to on the phone. Had to chnage plans because now i got wait 10 days for my headphones that should have come with the phone!”

Helpful Report

(Samsung Galaxy A12 64GB Black) - Posted 2 years ago

Hi Lee, We are sorry to hear you did not receive the free headphones with your phone and you had to change plans because of this. So we can look into this on our end, please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Above review Regards, Mohsin Mobiles.co.uk

Posted 2 years ago

“Pre-purchase service lovely, post purchase, a different kettle of fish! I received the phone Wednesday, unpackaged it Thursday but was unable to use it because I had to wait for the Pac code transfer which happened on the Friday, at that point I noticed a crack to the left corner of the screen (it is not an easy crack to seen), as I worked late the Friday evening, I decided to contact CS Saturday morning. I was then told because I am just contacting them "there is nothing we can do". No solution offered, I am a very new customer and I also took out insurance. Please be mindful with your purchases.”

Helpful Report

(Samsung Galaxy S20 FE 4G 128GB Cloud Navy) - Posted 2 years ago

Hi Laurice, We are sorry to hear this. We do advise that you contact us within 24 hours of receiving the phone for any cosmetic damage that may be visible on the phone so we can replace this for you. Unfortunately, anything after, we are unable to exchange this. If you would like to discuss this further, please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Above review Regards, Mohsin Mobiles.co.uk

Posted 2 years ago

Mobiles.co.uk is rated 4.7 based on 37,347 reviews