Name: Mobiles.co.uk
Rating: 4.71

“I ordered my new monthly contract phone and was told delivery would be on 18 May. I’ve now been told delivery is delayed but no indication of how long it’s delayed for. No reply to my email asking for more info.”

Helpful Report

(Apple IPhone 11 64GB Purple) - Posted 4 years ago

Hi Elspeth, We are sorry to hear this, we understand how frustrating this must be on your end. So we can look into this on our end and get you the correct details in regards to your order please email us on Reviews@mobiles.co.uk with the following details: -Your Full Name -Full Address including Postcode -Email Address -Mobile number -Order Number -Above Review Kind regards Mohsin Mobiles.co.uk

Posted 4 years ago

“I bought this as an upgrade and was disappointed to find out after purchasing that I was ineligible to get 6 months free Apple Music as stated at the point of sale. This was due to the fact that I had previously been offered this on a previous contract. I took this up with mobiles.co.uk and also EE but all I was offered was an apology which is quite unacceptable. The terms and conditions didn’t mention anything about this when I purchased the phone”

Helpful Report

(Apple IPhone SE 64GB Black) - Posted 4 years ago

Hi Gordon, I'm very sorry to hear that you were unable to get the free Apple Music offer with your order. The offer is provided by EE have you tried to Text MUSIC to 150 to get the offer? If you haven't been successful please feel free to email us at Reviews@mobiles.co.uk and we can check this out for you. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“I've had to rearrange the delivery of my new phone, as the delivery address I requested hasn't been applied & has been arranged to go to billing address...so I have to wait another 6 days to get new phone! Courier couldn't help and nobody at mobiles.co.uk was available to help me.”

Helpful Report

(Samsung Galaxy A51 128GB Prism Crush White) - Posted 4 years ago

Hi Hayley, We are sorry to hear that the order isn't going to the address that you requested. We can check this out for you and advise you further. In order for us to check this out could you please email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address - Mobile number - Order Number Regards, Kash Mobiles.co.uk

Posted 4 years ago

“I still have not received my phone. It was due yesterday. I’m a little disappointed as you may expect.”

Helpful Report

(Apple IPhone 11 64GB Black) - Posted 5 years ago

Hi Barry, We are sorry to hear that you don't have your order as of yet. Delays may occur with the courier that are outside of our control. However we can check this out for you if you could email us at Reviews@mobiles.co.uk. Please also include your full name, address, Mobiles number and order number so that we can check the order for you. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Still haven’t received it and it should have been delivered on the 27th?”

Helpful Report

Posted 5 years ago

Hi there, We are sorry to hear that you have still not received your phone as of yet. We would like to look into this for you to see what has caused the delay. Please email us on Reviews@mobiles.co.uk with the following info: -Full Name -Full Address including Postcode -Email Address and Mobile Number -Order number Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“didnt receive my discount or voucher as promised on phone - poor show!”

Helpful Report

Posted 5 years ago

Hi Jamie, We are sorry to hear you did not receive your discount or voucher as promised over the phone. We would like to look into this on our end. please email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Mohsin Mobiles.co.uk

Posted 5 years ago

“The stock the the company has is good and they are able to find value for money contracts with other firms. The offer of cashback is also very appealing to the thrifty among us, HOWEVER they make it very hard for you to redeem the cashback, only releasing it in 5 instalments over a 24 month period which you have to upload the bill to their website and then they'll release the cashback in the form of a cheque posted to you. I have never met such a more cumbersome way to reward their customers. It simply screams greed hoping that the customer will forget to claim at ever stage, but I've diarised it. So not a company to recommend unless you don't mind their scruples.”

Helpful Report

(Samsung Galaxy A20e 32GB Blue) - Posted 5 years ago

Hi Andrew, We are sorry to hear this. Here at Mobiles.co.uk, we sell cashback redemption deals on a daily basis, and there are many happy customers who do not mind uploading their bills throughout the contract to claim their cashback. We have made this very easy for customers, please click the link below for more info: https://www.mobiles.co.uk/cashback If you have had issues claiming your cashback yourself or would like to speak to us in more detail regarding the cashback issue, please email us on Reviews@Mobiles.co.uk and we will be more than happy to assist. Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“Student discount still not applied to account.”

Helpful Report

(Samsung Galaxy S20 5G 128GB Cloud Blue) - Posted 5 years ago

Hi John, We are sorry to hear the student discount had not been applied when you had taken out the contract. Our student deals can be viewed using the link below: https://www.mobiles.co.uk/student-discount If you would like to discuss this further, feel free to email us on Reviews@mobiles.co.uk with the following information: -Full Name -Full Address including Postcode -Email Address -Mobile number -Above Review Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“All my previous apps did not transfer in this climate of lockdown I’m struggling to keep in touch with family work colleagues and friends”

Helpful Report

Posted 5 years ago

Hi Ann, We are sorry to hear that the apps from your previous device didn't transfer over. You can download apps from the Google Play Store if you have an android or App store if you have an iPhone. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Very quick delivery. Phone like a new in very attractive price.”

Helpful Report

(Apple IPhone 11 64GB Black Refurbished) - Posted 5 years ago

Hi, It's great to hear about your review. It seems that you have left a 2-star review and we can look into anything that you may not be happy with. If you are happy with the service you can update the review accordingly. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“No communication regarding the Returned mobile phone. I was told they would write to me with confirmation on Receipt of the phone and to date no communication received.”

Helpful Report

(Apple IPhone 7 32GB Black) - Posted 5 years ago

Hi Winnifred, I'm sorry that you haven't received an update regarding your return and we can certainly check this out. It can take a few days for the return to be received and processed at our warehouse. However we can check the return status for you. So we can check it out could you please email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Delivery was quick and fast however my contracted phone I am currently paying for came with no SIM card and I’m still chasing to get this sorted. Very annoying but a lot of my family members bought with this company and there’s is fine. Just pure luck I guess.”

Helpful Report

(Apple IPhone XS 64GB Space Grey) - Posted 5 years ago

Hi Lucy, We are sorry to hear about the SIM card not arriving with your order. We can take a look at providing a replacement or you can contact the network directly for a replacement SIM. Please could you drop us an email at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“I was sent the wrong mobile. After calling 3 times as I wanted to cancel both service agents didn’t believe me that the wrong phone was sent to me, and I decided to cancel and sent the phone back to them. Third call I was listened to and the service agent apologised and ordered me a replacement which I will receive tomorrow, fingers crossed.”

Helpful Report

(Apple IPhone 11 Pro Max 64GB Midnight Green Refurbished) - Posted 5 years ago

Hi Moriom, We are sorry to hear that you received the incorrect handset. We can certainly take a look at the status of the order and update you further. In order to look into this could you email us at Reviews@mobiles.co.uk with the information below. - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“The accessories pack was poor quality + cheaper elsewhere!!”

Helpful Report

Posted 5 years ago

Hi Irfan, Thanks for getting in touch. I'm very sorry to hear that you are not happy with the quality of the accessory pack. We can take a look into your query but we just require some further information from you. Could you email us at Reviews@mobiles.co.uk with the information below. - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Great delivery on iPhone but having problems porting my old number over. Contacted yourselves three times Still no luck .been told to wait t3-5 days to sort issue out. Been told by EE that you haven’t fully competed necessary information required for Pac code to work . Come on guys this isn’t on 😖”

Helpful Report

(Apple IPhone 11 128GB Black) - Posted 5 years ago

Hi Abdul, Sorry to hear that you are having problems with the number port. In order to get your number ported to the new contract, you would need to obtain a PAC code from your current provider and provide it to the new provider. You can find further information about number porting at the link below: https://www.mobiles.co.uk/switching If you require further assistance with the number port we would more than happy to help. Please email us at Reviews@mobiles.co.uk. Kash Mobiles.co.uk

Posted 5 years ago

“Bought an iPhone 6s for my wife. Very prompt delivery and phone as expected. I had a Mobiles.co.uk discount voucher with a code to give £15.00 off EVERY iPhone purchased, the order page would not accept the code so I called Mobiles.co.uk only to be told that the voucher was not applicable to the phone that I had purchased as it was simm free, it was only offered when linked to a specific network. 100% misrepresentation as there was no mention of any network on the voucher. Pity as I was happy with price and the phone but then felt ripped off - very poor and no need!!”

Helpful Report

(Apple IPhone 6s 32GB Silver) - Posted 5 years ago

Hi Ralph, We are sorry to you were unable to use the £15 off discount code online when purchasing the phone. We can only apologise that this may have come across unclear when using as this only applies to pay monthly contracts. I would like to Thank you for taking the time out to speak to us over the phone. As advised, we will send you out a cheque for £15 in the post, please allow up to 30 days for this to arrive. Should you have any further issues, please email us on Reviews@mobiles.co.uk and we will get in contact with you right away. Regards Mohsin Mobiles.co.uk

Posted 5 years ago

“Absolutely disgracefull as the sales rep sets d/d on my account and my sons had to ring c/services to sort out”

Helpful Report

(Apple IPhone 11 128GB Product Red) - Posted 5 years ago

Hi Salma, We tried to call you regarding this but were unable to get through to you. Firstly, I would like to apologise for the inconvenience caused here. If this issue has still not been resolved, please email us on Reviews@mobiles.co.uk and we will look into fixing this straight away. Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“Paid for a screen protector and a case for my new phone. Only received the case. Had to call the customer service and make a complaint about it. Poor service.”

Helpful Report

(Case It IPhone 11 TPU) - Posted 5 years ago

Hi Geovani, We are sorry to hear that you did not receive your screen protector along with the case you ordered. We had just tried to call you to give you an update regarding this. We can confirm that a screen protector is on its way out to you and this will be delivered today. Sorry for any inconvenience caused. We wish you all the best with your new phone. Regards Mohsin Mobiles.co.uk

Posted 5 years ago

“I had issues with my purchase of an iPhone 11 through Mobiles.co.uk. The first phone despatched had an issue in that it would not activate the SIM card. This was not the fault of Mobiles.co.uk, just one of those things. However, in order to get a replacement I tried ringing the telephone number on their invoice and speak to someone. Three times I got through to the same person in the call centre - what are the chances of that... And his response was that they are Carphone Warehouse, not Mobiles.co.uk and he could not help as the systems are not linked. I ended up taking a different option in the IVR and simply choosing to return the item under the 14 day cooling off period. At that point I spoke to a more helpful individual who gave me the returns process and then arranged for a replacement phone that worked immediately. I would recommend them as an organisation for offering good value for money, however be hopeful that you never need to contact them with an issue as their customer service was shocking.”

Helpful Report

(Apple IPhone 11 256GB Black) - Posted 5 years ago

Hi Roger, we are sorry to hear about the difficulties in trying to reach our Customer Service Team. We would recommend using our contact us page should you need to contact us again in the future: https://www.mobiles.co.uk/contactus Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“Not please with the contract”

Helpful Report

Posted 5 years ago

Hi Gregory, We are sorry to hear you are not pleased with the contract. If you would like to ask some questions regarding the contract or are thinking of exchanging for another phone please email us on Reviews@mobiles.co.uk and we will look into this for you. Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews