Name: Mobiles.co.uk
Rating: 4.70

“Customer service? More like South African call centre hell. The representatives manners are vile. Demanding that I give them my correct address and denying further assistance. I would know my own address!! Despite multiple attempts and a promise they'd call me back , I got no further forward. This is another perfect example of a corporation that talks the talk but backs itself up with nothing. Avoid them. Use the main networks instead”

Helpful Report

Posted 2 weeks ago

Hello Gary, Thank you for your review and for accepting my call today. I’m sorry again to hear about your experience and understand how frustrating this must have been. I'm pleased this is now resolved. Kind regards, Chris | Mobiles.co.uk

Posted 1 week ago

“No sim card received after 5 days”

Helpful Report

Posted 1 month ago

Hello Phillip Thank you for your review. I’m sorry to hear that you haven’t received your SIM I understand the concern this would cause. If you have ordered an eSIM then this is sent by email from the network provider. Should you need this to be resent then please contact the network. Kind regards Grace | Mobiles.co.uk

Posted 1 month ago

“this is the 3rd time i have been asked to do this survey. i am hoping by filling stuff in and sending it back i will not get any more requests as it is getting tedious”

Helpful Report

Posted 1 month ago

Hello Karen Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I’d like to assist you today and help provide a resolution, however you were unable to take my call, I have sent you an email with so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 month ago

“The worst service I have ever received. My advice would be to avoid and take your business elsewhere.”

Helpful Report

Posted 1 month ago

Hello Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear you’ve received a poor service from us. I can see your case is currently being investigated by our Complaints Team. Please reach out to them for a resolution. Kind regards Chris | Mobiles.co.uk

Posted 1 month ago

“Can't recommend them. Website advertises deals like free gift cards which you'll never receive, even after calling customer services 5 times. Save yourself the hassle and buy elsewhere.”

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Posted 2 months ago

“not even received my sim card yet”

Helpful Report

Posted 3 months ago

Hello Daniel Thank you for your review. I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email with so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 3 months ago

“Haven't received sim card”

Helpful Report

Posted 6 months ago

Hello David Thank you for your review. I’m sorry to hear that you haven’t received your SIM. If you chose an eSIM then this is sent by email by your network provider. To have this resent, please contact them to arrange this. Kind regards Grace | Mobiles.co.uk

Posted 6 months ago

“Im trying to find out how to cancel my direct debit. I ordered a sim card and it still hasn't arrived. If someone could contact me and tell me how to cancel, that would be great.”

Helpful Report

Posted 8 months ago

Hello Michael Thank you for your review. I’m sorry to hear you’ve ye to receive your SIM. Thank you for accepting my call today, I’m pleased to have offered a resolution. Kind regards Chris | Mobiles.co.uk

Posted 8 months ago

“Sim card dident arrived yet order on 9th still wating for it very bad service do not recommend”

Helpful Report

Posted 8 months ago

Hi Raj Thanks for leaving us a review. I'm sorry to hear you haven't received your SIM card; I can understand how disappointing this must be for you. All our SIM cards are sent as ESIM cards which means a QR code from the network provider is sent to your email address; unless you specifically requested a physical SIM. I will contact you today to clarify which SIM you ordered. Kind regards Amy - Mobiles.co.uk

Posted 8 months ago

“I haven’t received a SIM card. Vodafone have transferred the number. I now have no service. But I’m paying for both providers the old and the new.”

Helpful Report

Posted 9 months ago

Hello Martin Thank you for your review. We’re sorry to hear that you haven’t received your SIM; I understand the disappointment this would cause. eSIM’s are sent by email from the network provider, if this hasn’t been received then please contact them for this to be resent. Apologies for any inconvenience caused. Kind regards Grace | Mobiles.co.uk

Posted 9 months ago

“Very poor”

Helpful Report

Posted 9 months ago

Hello Thank you for your review. We’re aware of your case and the issue has since been resolved via Trust Pilot. Kind regards Grace | Mobiles.co.uk

Posted 9 months ago

“Very very poor, it’s been 6 days I have not received my sim yet , on chat it’s hard to tell type and keep asking same same details we are not robot. I was asking to upgrade my son s sim they sell new sim and disconnected the chart , I have 4 sims I will leave ID mobile now , no customer services in any case you have to chat .if someone can not type so what’s then . No customer services at all . Still waiting to get my sim no update”

Helpful Report

Posted 9 months ago

Hello Mrs Rauf Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your order and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 9 months ago

“5 days after new phone and contract purchase via mobiles.co.uk the phone arrived within one day but no eSIM. Neither mobiles.co.uk or ID mobile able to resolve and each pushes me back to the other.”

Helpful Report

Posted 9 months ago

Hello Michael Thank you for your review. I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your order I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 9 months ago

“Contact to be made through chat, no call option. Sim did not arrive so must go in person to a store to get a replacement.”

Helpful Report

Posted 9 months ago

Hello Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear you've not received your SIM card and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email with reference number so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 9 months ago

“discount and coupon were not applied as description.”

Helpful Report

Posted 10 months ago

Hello Thank you for your review. I’m sorry to learn of your experience. I have sent you an email so that we can resolve this matter for you. Kind regards Grace | Mobiles.co.uk

Posted 10 months ago

“Asked for a pac change date 5 days ahead of switch, did not happen was switched the next day,Royal mail delivery of sim advised for sat am this did not happen, keep getting emails to access your account but can't because I've not got the sim yet ???.”

Helpful Report

Posted 10 months ago

Hello Gaynor Thank you for your review. We’re sorry to hear that your port occurred earlier than expected; I understand the concern and inconvenience this would cause. The quickest way to gain access to your mobile number, if the SIM hasn’t since been delivered, is to obtain a replacement from your network. We apologise again for any disappointment caused. Kind regards Grace | Mobiles.co.uk

Posted 10 months ago

“Ordered two SIMs and both never turned up. Gift never turned up either. Order tracking is non existent. Customer support is not helpful at all”

Helpful Report

Posted 10 months ago

Hello Angus Thank you for your review At Mobiles.co.uk we pride ourselves at putting the customers at the heart of everything we do and unfortunately, we have fallen short on this occasion which we apologise for. I'm sorry for the issue with your order and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, I have sent you an email with so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 10 months ago

“An absolutely terrible experience. I had purchased a SIM only monthly contract. On their website application, I chose a date for my existing telephone number to be ported over to iDMobile... a few days away from placing my order. This was to allow time for the SIM card to arrive by post. However, what actually happened is that I found out that I had no phone signal a couple of days after placing my order. I contacted customer service via their website chat and explained that my SIM card had not arrived yet and could they verify if my number had been ported over. I was told it had indeed been ported over the very next day after my order was placed. I sent them a screen shot of my requested port over date. They could not explain what had happened. I asked for a one month refund as I now had now atcive phone line, but alas... they declined and stated that I had used their service. How could I have done with no SIM card in my possession. A few days later my physical SIM card did arrive. Everything is fine now, but there is just no way I can recommend them.”

Helpful Report

Posted 10 months ago

Hello Thank you for your review It’s disappointing to hear of case such as yours in which we have fallen so far short of the standards of service we aim to deliver. I'm sorry for the issue with your order and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 10 months ago

“Used this site for the first time and never again. Ordered Vodafone eSim. Told it would process within a few hours. Heard nothing after a few hours. Went on to chat and was told it can take 24 hours for email to arrive. Vodafone wouldn’t do anything as I didn’t have account. Couldn’t register as the number did not exist on their site. The order number for Vodafone wasn’t in a format they recognised either. Nothing after 24 hours so tried chat again. Told there was issue with activation I would need to go to a store. By this time I was beyond fed up and just told them to cancel it.”

Helpful Report

Posted 10 months ago

Hello Thank you for your review It’s disappointing to hear of case such as yours in which we have fallen so far short of the standards of service we aim to deliver. I'm sorry for the issue with your order and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 10 months ago

“Applied through Topcashback and my claim has been declined because I apparently visited mobiles.co.uk in the past even though I clicked through from Topcashback”

Helpful Report

Posted 1 year ago

Hello Simon Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Mobiles.co.uk Reviews