Name: Mobiles.co.uk
Rating: 4.70

“Very poor”

Posted 1 day ago

Hello Thank you for your review. We’re aware of your case and the issue has since been resolved via Trust Pilot. Kind regards Grace | Mobiles.co.uk

Posted 1 day ago

“Very very poor, it’s been 6 days I have not received my sim yet , on chat it’s hard to tell type and keep asking same same details we are not robot. I was asking to upgrade my son s sim they sell new sim and disconnected the chart , I have 4 sims I will leave ID mobile now , no customer services in any case you have to chat .if someone can not type so what’s then . No customer services at all . Still waiting to get my sim no update”

Helpful Report

Posted 2 days ago

Hello Mrs Rauf Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your order and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 day ago

“5 days after new phone and contract purchase via mobiles.co.uk the phone arrived within one day but no eSIM. Neither mobiles.co.uk or ID mobile able to resolve and each pushes me back to the other.”

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Posted 1 week ago

Hello Michael Thank you for your review. I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your order I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 week ago

“Contact to be made through chat, no call option. Sim did not arrive so must go in person to a store to get a replacement.”

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Posted 1 week ago

Hello Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear you've not received your SIM card and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email with reference number so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 week ago

“discount and coupon were not applied as description.”

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Posted 2 weeks ago

Hello Thank you for your review. I’m sorry to learn of your experience. I have sent you an email so that we can resolve this matter for you. Kind regards Grace | Mobiles.co.uk

Posted 2 weeks ago

“Asked for a pac change date 5 days ahead of switch, did not happen was switched the next day,Royal mail delivery of sim advised for sat am this did not happen, keep getting emails to access your account but can't because I've not got the sim yet ???.”

Helpful Report

Posted 4 weeks ago

Hello Gaynor Thank you for your review. We’re sorry to hear that your port occurred earlier than expected; I understand the concern and inconvenience this would cause. The quickest way to gain access to your mobile number, if the SIM hasn’t since been delivered, is to obtain a replacement from your network. We apologise again for any disappointment caused. Kind regards Grace | Mobiles.co.uk

Posted 4 weeks ago

“Ordered two SIMs and both never turned up. Gift never turned up either. Order tracking is non existent. Customer support is not helpful at all”

Helpful Report

Posted 4 weeks ago

Hello Angus Thank you for your review At Mobiles.co.uk we pride ourselves at putting the customers at the heart of everything we do and unfortunately, we have fallen short on this occasion which we apologise for. I'm sorry for the issue with your order and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, I have sent you an email with so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 4 weeks ago

“An absolutely terrible experience. I had purchased a SIM only monthly contract. On their website application, I chose a date for my existing telephone number to be ported over to iDMobile... a few days away from placing my order. This was to allow time for the SIM card to arrive by post. However, what actually happened is that I found out that I had no phone signal a couple of days after placing my order. I contacted customer service via their website chat and explained that my SIM card had not arrived yet and could they verify if my number had been ported over. I was told it had indeed been ported over the very next day after my order was placed. I sent them a screen shot of my requested port over date. They could not explain what had happened. I asked for a one month refund as I now had now atcive phone line, but alas... they declined and stated that I had used their service. How could I have done with no SIM card in my possession. A few days later my physical SIM card did arrive. Everything is fine now, but there is just no way I can recommend them.”

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Posted 1 month ago

Hello Thank you for your review It’s disappointing to hear of case such as yours in which we have fallen so far short of the standards of service we aim to deliver. I'm sorry for the issue with your order and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 month ago

“Used this site for the first time and never again. Ordered Vodafone eSim. Told it would process within a few hours. Heard nothing after a few hours. Went on to chat and was told it can take 24 hours for email to arrive. Vodafone wouldn’t do anything as I didn’t have account. Couldn’t register as the number did not exist on their site. The order number for Vodafone wasn’t in a format they recognised either. Nothing after 24 hours so tried chat again. Told there was issue with activation I would need to go to a store. By this time I was beyond fed up and just told them to cancel it.”

Helpful Report

Posted 1 month ago

Hello Thank you for your review It’s disappointing to hear of case such as yours in which we have fallen so far short of the standards of service we aim to deliver. I'm sorry for the issue with your order and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 month ago

“Applied through Topcashback and my claim has been declined because I apparently visited mobiles.co.uk in the past even though I clicked through from Topcashback”

Helpful Report

Posted 5 months ago

Hello Simon Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 5 months ago

“draw you in with "amazing" deals.. then dont deliver.. s25 edge package was £209 upfront + £37.99 p/mth for 500Gb data.. plus, free tab a9+, galaxy watch 7, buds3 pro, home fast charger & case.. absolute steal.. until, the strap of the watch is so small, can't even get it over my hand.. no-one mentioned it was a kids watch.. so now I have the extra expense of having to buy a strap.. ans samsung rejected my claim for the tablet, saying the deal i bought wasn't a compatible deal.. utter nonsense, as I went back onto mobiles.co.uk and guess what, deal is still there.. just didn't get what I was promised.. AVOID AT AL COSTS, BASICALLY SCAMMERS..”

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Posted 6 months ago

Hello Mark Thank you for your review. I’m sorry to learn of your experience; I understand the frustration this would cause. I would like to reassure you that the watch included with the promotional offer is adults sized. To discuss this further and, provide a resolution I have sent you an email with your order number as the reference. Kind regards Grace | Mobiles.co.uk

Posted 6 months ago

“Ordered eSIM. Not sure what happen to it been 2 days no update”

Helpful Report

Posted 7 months ago

Hello Thank you for your review. I’m sorry to hear you’ve received no information on how to activate your eSIM. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Chris | Mobiles.co.uk

Posted 7 months ago

“Cannot get help via live chat keep having to repeat myself and speak to many different people. Want to cancel but proving difficult. Nightmare company to deal with”

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Posted 8 months ago

Hi Lindsey Thanks for speaking with me last month, I hope I managed to help resolve your issue. Kind regards Amy - Mobiles.co.uk

Posted 7 months ago

“I wanted another sim and refused due to a credit check which quite frankly is ridiculous.”

Helpful Report

Posted 8 months ago

Hello William Thank you for your review, I’m sorry to learn that your order has been unsuccessful. If the credit check hasn’t passed then this is the result given by the chosen network provider, which means we’re unable to proceed with your application. We’re not made aware of why a credit check doesn’t pass and have no influence over the decision made. If you’d like to try another network, you can contact our Sales team on 0330 678 1450 who’ll be happy to help. Our team are available between 9am to 8pm Monday to Friday and 9.30am to 6pm on Saturday. (Calls charged at standard local rate and mobile rates will vary). Alternatively, please feel free to place a new order on our website for your chosen network and deal. Kind regards Grace | Mobiles.co.uk

Posted 8 months ago

“I purchased a new phone contract (Pixel 9 Pro XL with Vodafone) through Mobiles.co.uk approximately a week ago. I chose to keep my old number and chose the option to have the old number ported to my new phone via the e-SIM option. Yesterday (13th March 2025) was the day my number was supposed to port across. My phone got disconnected from Lebara (my old sim provider) at about 9am. But Vodafone never connected my new SIM. I spoke to Vodafone and they informed me that they had no details of my contract as mobiles.co.uk had not sent it across. This was about 1pm. I then contacted mobiles.co.uk and they said that Vodafone would send me an email with a QR code to scan to connect and that I would have this for 6pm. 6pm came and went. I contacted Vodafone, they said to give it until midnight. This morning (07:40am 14/03/2025) my phone is still not connected and I have not received any emails - and yes, I checked junk. I am disabled and my phone is my only way of keeping in contact. I am expecting some phone calls, including from the hospital - but I will not be able to receive these without a phone number. I won't be using mobiles.co.uk again as in essence I just have a phone that I can only use as a WiFi device and I guess I have lost my phone number - which is also my business number. So I will now lose potentially quite a lot of business through this. Very costly mistake.”

Helpful Report

(Google Pixel 9 Pro XL 512GB Porcelain) - Posted 9 months ago

Hello James Thank you for your review. I’m very sorry to hear of your experience and apologise for the delay in you receiving your SIM; I understand the concern and inconvenience this would cause. I have sent you an email to discuss this further and hopefully provide a resolution. Kind regards Grace | Mobiles.co.uk

Posted 9 months ago

“Call outcome and income are not working.”

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Posted 10 months ago

“Missing Galaxy buds Called 3 times to get them to resend and there is no email or anything confirming that i will receive them. Bunch of thiefs”

Helpful Report

Posted 11 months ago

Hello Jakub Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear you’ve not received your promotional gift. We can see you’ve submitted a complaint regarding this already and have emailed you asking for further details. Please respond to the email we’ve sent so we can discuss this further. Kind regards Chris | Mobiles.co.uk

Posted 11 months ago

“Poor communication not helpful in finding a solution to my problem”

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Posted 1 year ago

Hi Lewis Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. Thank you for taking the time to speak to me today, I’m pleased this issue is now resolved. Kind regards Roshni | Mobiles.co.uk

Posted 1 year ago

“0000000000000000000”

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Posted 1 year ago

Hello Dariusz Thank you for your review I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 year ago

“Worst customer service”

Helpful Report

(Vodafone-Sim-Only-Deals) - Posted 1 year ago

Hello Mohammad Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear you've received poor service and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews