Name: Mobiles.co.uk
Rating: 4.70

“Applied through Topcashback and my claim has been declined because I apparently visited mobiles.co.uk in the past even though I clicked through from Topcashback”

Helpful Report

Posted 2 weeks ago

Hello Simon Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 2 weeks ago

“draw you in with "amazing" deals.. then dont deliver.. s25 edge package was £209 upfront + £37.99 p/mth for 500Gb data.. plus, free tab a9+, galaxy watch 7, buds3 pro, home fast charger & case.. absolute steal.. until, the strap of the watch is so small, can't even get it over my hand.. no-one mentioned it was a kids watch.. so now I have the extra expense of having to buy a strap.. ans samsung rejected my claim for the tablet, saying the deal i bought wasn't a compatible deal.. utter nonsense, as I went back onto mobiles.co.uk and guess what, deal is still there.. just didn't get what I was promised.. AVOID AT AL COSTS, BASICALLY SCAMMERS..”

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Posted 1 month ago

Hello Mark Thank you for your review. I’m sorry to learn of your experience; I understand the frustration this would cause. I would like to reassure you that the watch included with the promotional offer is adults sized. To discuss this further and, provide a resolution I have sent you an email with your order number as the reference. Kind regards Grace | Mobiles.co.uk

Posted 1 month ago

“Ordered eSIM. Not sure what happen to it been 2 days no update”

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Posted 2 months ago

Hello Thank you for your review. I’m sorry to hear you’ve received no information on how to activate your eSIM. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Chris | Mobiles.co.uk

Posted 1 month ago

“Cannot get help via live chat keep having to repeat myself and speak to many different people. Want to cancel but proving difficult. Nightmare company to deal with”

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Posted 3 months ago

Hi Lindsey Thanks for speaking with me last month, I hope I managed to help resolve your issue. Kind regards Amy - Mobiles.co.uk

Posted 2 months ago

“I wanted another sim and refused due to a credit check which quite frankly is ridiculous.”

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Posted 3 months ago

Hello William Thank you for your review, I’m sorry to learn that your order has been unsuccessful. If the credit check hasn’t passed then this is the result given by the chosen network provider, which means we’re unable to proceed with your application. We’re not made aware of why a credit check doesn’t pass and have no influence over the decision made. If you’d like to try another network, you can contact our Sales team on 0330 678 1450 who’ll be happy to help. Our team are available between 9am to 8pm Monday to Friday and 9.30am to 6pm on Saturday. (Calls charged at standard local rate and mobile rates will vary). Alternatively, please feel free to place a new order on our website for your chosen network and deal. Kind regards Grace | Mobiles.co.uk

Posted 3 months ago

“I purchased a new phone contract (Pixel 9 Pro XL with Vodafone) through Mobiles.co.uk approximately a week ago. I chose to keep my old number and chose the option to have the old number ported to my new phone via the e-SIM option. Yesterday (13th March 2025) was the day my number was supposed to port across. My phone got disconnected from Lebara (my old sim provider) at about 9am. But Vodafone never connected my new SIM. I spoke to Vodafone and they informed me that they had no details of my contract as mobiles.co.uk had not sent it across. This was about 1pm. I then contacted mobiles.co.uk and they said that Vodafone would send me an email with a QR code to scan to connect and that I would have this for 6pm. 6pm came and went. I contacted Vodafone, they said to give it until midnight. This morning (07:40am 14/03/2025) my phone is still not connected and I have not received any emails - and yes, I checked junk. I am disabled and my phone is my only way of keeping in contact. I am expecting some phone calls, including from the hospital - but I will not be able to receive these without a phone number. I won't be using mobiles.co.uk again as in essence I just have a phone that I can only use as a WiFi device and I guess I have lost my phone number - which is also my business number. So I will now lose potentially quite a lot of business through this. Very costly mistake.”

Helpful Report

(Google Pixel 9 Pro XL 512GB Porcelain) - Posted 3 months ago

Hello James Thank you for your review. I’m very sorry to hear of your experience and apologise for the delay in you receiving your SIM; I understand the concern and inconvenience this would cause. I have sent you an email to discuss this further and hopefully provide a resolution. Kind regards Grace | Mobiles.co.uk

Posted 3 months ago

“Call outcome and income are not working.”

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Posted 5 months ago

“Missing Galaxy buds Called 3 times to get them to resend and there is no email or anything confirming that i will receive them. Bunch of thiefs”

Helpful Report

Posted 6 months ago

Hello Jakub Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear you’ve not received your promotional gift. We can see you’ve submitted a complaint regarding this already and have emailed you asking for further details. Please respond to the email we’ve sent so we can discuss this further. Kind regards Chris | Mobiles.co.uk

Posted 6 months ago

“Poor communication not helpful in finding a solution to my problem”

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Posted 6 months ago

Hi Lewis Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. Thank you for taking the time to speak to me today, I’m pleased this issue is now resolved. Kind regards Roshni | Mobiles.co.uk

Posted 6 months ago

“0000000000000000000”

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Posted 7 months ago

Hello Dariusz Thank you for your review I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 7 months ago

“Worst customer service”

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(Vodafone-Sim-Only-Deals) - Posted 7 months ago

Hello Mohammad Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear you've received poor service and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 7 months ago

“I have contacted you 7 times in 7 days to get my renewal resolved. I paid for a 120GB data contract but the mobile operator is only giving me 70GB. The problem is at your end and you should be dealing with the mobile operator to resolve but you have done nothing. I am still waiting for a resolution. I wish I had renewed directly with the mobile operator.”

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Posted 7 months ago

Hello Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your upgrade and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Roshni | Mobiles.co.uk

Posted 7 months ago

“i bought a esim from them 5 days ago. not one mail saying when i will receive the esim. tried calling them and was on hold for 20 mins. no email address to find the help desk... i have my sim switch date in couple more days and am giving them grace period. after this i will be forced to cancel due to non delivery of services.”

Helpful Report

Posted 8 months ago

Hello Subrato Thank you for your review, I’m sorry to hear that there has been some confusion as to when you’ll be sent your eSIM. This will be emailed on the date you have chosen to transfer your number as this is the date the contract starts with your chosen network. I hope I have addressed your concerns. Kind regards Grace | Mobiles.co.uk

Posted 8 months ago

“Not happy. Just order Vodafone plan for £7 per month. Now Vodafone charges me £20”

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Posted 9 months ago

Hello Jakub Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. The first bill you’ve received from the network will be pro-rated, this is to get you in line with their billing cycle. This means the bill you’ve received will cover a full month’s line rental, plus the time from the point of connection to the date on your first bill. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 9 months ago

“Fantastic offers and rates, truely awful customer experience. I tried to get a SIM for my daughter and a monthly phone contract for my son in readiness for starting and returning to university, but because I did this a few days apart it has been the worst customer journey/experience. Mobiles.co.uk blaming ID Mobile and visa versa and hours spent on chats rather than talking to someone with any reasonable chance of sorting it. What should have been a few minutes is still ongoing! I will give up after today and simply buy my son the handset.”

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Posted 10 months ago

Hello Stephen Thank you for reaching out to us to let you know of your experience I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. I have sent you an email so we can discuss this further. Kind regards Roshni | Mobiles.co.uk

Posted 10 months ago

“Horrible Internet signal even with very good coverage area”

Helpful Report

Posted 10 months ago

Hello Paulina Thank you for your review. I’m sorry to hear you are struggling with your network coverage. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Grace | Mobiles.co.uk

Posted 10 months ago

“I have tried and tried to contact about the delivery of my phone and I have not yet still received my phone”

Helpful Report

Posted 1 year ago

Hi Leah I'm so sorry to hear you haven't received your phone. I have sent you an email, can you please respond so I can help find a resolution. Kind regards Amy - Mobiles.co.uk

Posted 1 year ago

“I won’t bother. Trying to cancel after changing my mind was not easy. Unable to set up account on ID Mobile App, in the end I gave up. The SIM is still inside the envelope it arrived in. Cancelled my direct debit and spent over 10mins this morning trying to contact their customer services with the aim of paying my bill, no luck. Customer service no 03330037777 have 5 options, non of which is about bill. After throng 3 times thinking something is wrong with my hearing I gave up. Then went online to their live chat, that was equally useless, I gave up after 5 mins. They want everything done through the App. The same App that I was unable to complete setting up is thesame App I have been asked to pay bill from. I have no intention of stressing my self again, so deleted the App”

Helpful Report

Posted 1 year ago

Hello Naomi Thank you for reaching out to us to let us know of your experience. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear you are having difficulties setting up your account with ID Mobile. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“Order not arrived”

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Posted 1 year ago

Hello Thank you for your review. I understand that we are already aware of your issue and that you are corresponding with our Complaints team regarding your order. We will continue to discuss this directly with you by email. Kind regards Mobiles.co.uk

Posted 1 year ago

“Very poor service as its been 2 days and no one has helped me get my sim. I kept getting sent to the other company to resolve the problem”

Helpful Report

(Vodafone-Sim-Only-Deals) - Posted 1 year ago

Hi Muhammed Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your order and I appreciate how disappointing this must be for you. Thank you for taking the time to speak to me today. I’m pleased this issue is now being resolved. Kind regards Roshni | Mobiles.co.uk

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews