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Mobiles.co.uk Reviews

4.7 Rating 37,347 Reviews

94 %

of reviewers recommend Mobiles.co.uk

Company Reviews

Product Reviews

4.7

Based on 37,347 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk 5 star review on 24th February 2024

Mobiles.co.uk 5 star review on 31st January 2024

Carleen Dickinson

Mobiles.co.uk 5 star review on 31st January 2024

Carleen Dickinson

Mobiles.co.uk 5 star review on 20th December 2023

Mobiles.co.uk 5 star review on 11th December 2023

Mobiles.co.uk 5 star review on 7th December 2023

Mobiles.co.uk 5 star review on 7th December 2023

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never have I come across such poor customer service.”

Posted 6 days ago

Hi Iain I'm sorry to hear you aren't happy with our Customer Service, I will be listening to all calls you have had with our team and feeding back any issues. This is not the service we are wanting our customer's to experience. I can see you have now been in contact with our Trustpilot Team and Grace has emailed you regarding this. Kind regards Amy - Mobiles.co.uk

Posted 1 day ago

“I was happy to shop with you until I realised that your cashback claim links took me through third parties and they had trapped me to enter their paid membership. Why my all personal details including bank account is transferred to a third party? Why can I not directly deal ONLY with you? I tried to cancel that membership, there were even further traps to keep it. At last the screen said it was cancelled and they will send me a confirmative e-mail, but they did not. I hope I am not scammed here. These kind of nonsense make people loose trust to such a big name like Curry's. Please do not get your customers to be involved in third parties like www.completesavings.co.uk. Be clear and neat, make no complicated maizes in online shopping.That would increase the trust to your brand.”

(Vodafone-Sim-Only-Deals) - Posted 1 week ago

Hi Mukerrem Thank you for your review. Complete Savings is an online cashback programme whereby you sign up and agree to pay £18 per month. I can confirm we have not passed on your details or shared your information, you would have needed to click the page for Complete Savings and then provide them with your personal details, including your bank details. I'm sorry you feel this process was not clear, your feedback on this is important in helping us to identify areas in which we can improve. Kind regards Amy - Mobiles.co.uk

Posted 1 week ago

“Company don't answer the phone, there number is engaged all the time during the short business hours, they didn't transfer my number, despite having all my info,they didn't pass my information onto vodafone, they lied about the price and deal. I signed up to £8 per month for 24 months with 200gb of data and according to Vodafone my deal is nearly£20 per month. And mobiles.co.uk apparently doesn't exist it's earphone warehouse. Had I known that I would never of signed up.”

Posted 2 weeks ago

Hello Gordon Thank you for reaching out to us to let you know of your experience I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your order I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution as a result, I have sent you an email with so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 2 weeks ago

“The delivery driver refused to give the phone to my husband! I was at work and therefore not home to accept delivery. Absolutely rubbish service.”

(Samsung Galaxy A05s Silver) - Posted 2 weeks ago

Hello Victoria Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your delivery and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 2 weeks ago

“The aim has not turned up. I have tried contacting the company and got nowhere. Couldn't track the item . It's day 5 and still no SIM and they have already booked my aim swap in two working days”

(Vodafone-Sim-Only-Deals) - Posted 2 weeks ago

“nothing is working”

Posted 2 weeks ago

Hello Anonymous Thank you for your review. It’s disappointing to hear about the issues with your order and we apologise this has yet to be resolved. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Thanks for your patience. Chris | Mobiles.co.uk

Posted 2 weeks ago

“Very bad.delivery is expecting delays”

(Apple IPhone 15 Pro Max 256GB Natural Titanium) - Posted 2 weeks ago

Hello Anonymous Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear your delivery hasn’t been received. Due to issues outside of our direct control your order was delayed. Since your review I can confirm your order was successfully delivered on the 6th April. Thanks for your patience. Chris | Mobiles.co.uk

Posted 2 weeks ago

“Week on from ordering and still not recieved the SIM,they bombard you for a review of something you haven't recieved yet.”

Posted 3 weeks ago

Hello Alan Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear your delivery has been delayed; this was likely due to the Easter Bank holiday weekend. We have taken on board your feedback regarding the frequency of our review emails, you shouldn’t be asked to review a product you have yet to receive and the likely cause is due to the bank holiday. If you haven’t received your SIM card by Friday please contact the network and obtain a SIM replacement. Thank you for your patience. Kind regards Chris | Mobiles.co.uk

Posted 3 weeks ago

“Appalling service - new connection not provided, live help permannently 'busy', contact numbers disable you within a brief period = no customer service or back up. Go elsewhere.”

Posted 3 weeks ago

Hello Thank you for your review. It’s disappointing to hear of a case such as yours in which we have fallen so far short of the standards of service we aim to deliver and I’m sorry to hear you’re having issues with your connection. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Kind regards Chris | Mobiles.co.uk

Posted 3 weeks ago

“My line cut off failed to deliver sim 10 days. Still waiting”

(Vodafone-Sim-Only-Deals) - Posted 3 weeks ago

Hello Ahmet Thank you for reaching out to us to let us know of your experience. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear your delivery has been delayed; this was likely due to the Easter Bank holiday weekend. As you were unhappy to accept my call we assume this has now been resolved. Thank you for your understanding. Kind regards Chris | Mobiles.co.uk

Posted 3 weeks ago

“10 days still no sim card. My phone line transferred unfortunately I don't have a sim card to activate the line. Incompetent, never ever use this company.”

Posted 3 weeks ago

Hello Ahmet Thank you for reaching out to us to let us know of your experience. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear your delivery has been delayed; this was likely due to the Easter Bank holiday weekend. As you were unhappy to accept my call we assume this has now been resolved. Thank you for your understanding. Kind regards Chris | Mobiles.co.uk

Posted 3 weeks ago

“Cancelled my order ,non delivery from dpd ,and 3 hours trying to sort delivery ,after driver went to wrong address .but refused to answer phone for delivery”

(Samsung Galaxy S24 128GB Onyx Black) - Posted 3 weeks ago

Hello David Thank you for reaching out to us to let us know of your experience. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry for to hear your delivery hasn’t arrived. I’ve reported the issue to DPD in order to reduce this from happening again in future. If your order has been returned we recommend you allow 5 working days for the disconnection before replacing your order. Kind regards Chris | Mobiles.co.uk

Posted 3 weeks ago

“Awful. Someone messed up my order! I asked for an upgrade which is a simple process and I didn’t have the time but instead someone did a sim swap so my phone went dead soon after placing the order and then I couldn’t get a hold of anyone. When I eventually got someone’s phone to ring Vodafone they said someone’s from car phone warehouse did a sim swap which meant I had to now go into store or wait for the delivery of the sim to arrive. Such a faff and nightmare when the upgrade should be the simplest process.”

Posted 3 weeks ago

Hello Zaakir Thank you for reaching out to us to let us know of your experience. It’s disappointing to hear of a case such as yours in which we have fallen so far short of the standards of service we aim to deliver and I’m sorry to hear your SIM card was cut off prematurely. We can see this was caused by a system related error which we are currently investigating. Thank you for taking the time to speak to me today. I’m pleased this issue is now resolved and hope you will purchase from us again in future. Kind regards Chris | Mobiles.co.uk

Posted 3 weeks ago

“itshould be made more aware that you hae to pay double what the monthly plan is and the claim it back every other month thats why I cancelled”

(Vodafone-Sim-Only-Deals) - Posted 4 weeks ago

Hello Michelle Thank you review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. Thank you for taking the time to speak to me today, I’m pleased this issue is now resolved Kind regards Roshni | Mobiles.co.uk

Posted 4 weeks ago

“Mis sold the package and could not get back on contact to discuss this on the day. The phone will be returned and you will not receive any further business from me.”

(Google Pixel 8 Pro 128GB Obsidian) - Posted 4 weeks ago

Hello Lee I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause. Thank you for taking the time to speak to me today, I will be in contact with you as discussed Kind regards Roshni | Mobiles.co.uk

Posted 4 weeks ago

“Phone has not been delivered however says it has”

(Apple IPhone 15 128GB Blue) - Posted 1 month ago

Hi Lewis Thank you for your review It’s disappointing to hear of case such as yours in which we have fallen so far short of the standards of service we aim to deliver. I'm sorry to hear the issue with your delivery and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Roshni | Mobiles.co.uk

Posted 1 month ago

“Never been able to connect to to the network but reseived a bill for £2.03 for a service I don't have got in touch with the company don't worry we will change it to pay as you go I am still waiting to get on line about 10 days now”

Posted 1 month ago

Hello Ian Thank you for your review It’s disappointing to hear of case such as yours in which we have fallen so far short of the standards of service we aim to deliver. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Roshni | Mobiles.co.uk

Posted 1 month ago

“It's far too early for you to be asking for a review. I haven't even be connected yet, so you are only getting one star becasue you are hassling me for information before I've even made a call. Ask me again in 3 months. I know it's all the rage to use your customers as advertising in these kinds of reviews, but it's best to wait until they've actually received a service.”

(Id-sim-only-deals) - Posted 1 month ago

Hello Richard Thank you for your review Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I'm sorry to hear the review email has been sent early and I understand the feedback given, please feel free to update your review in 3 months’ time if you are happy with the service given. Kind regards Roshni | Mobiles.co.uk

Posted 1 month ago

“An upgrade cut off my current SIM card within a couple of hours and I now have to wait '3-5 working days' before a new one arrives and I can use my phone again. No one at the company is able to help.”

(Vodafone-Sim-Only-Deals) - Posted 1 month ago

“Order new phone and contract SIM card not activated what is use of you sending phone and SIM when SIM is not ready to use will have to wait 72 hours for SIM activation if I knew this would have gone to Vodafone direct.”

(HONOR 90 256GB Black) - Posted 1 month ago

Hello Ramzan Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your SIM card and I appreciate how disappointing this must be for. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 month ago

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Mobiles.co.uk is rated 4.7 based on 37,347 reviews