Name: Mobiles.co.uk
Rating: 4.70

“The delivery driver refused to give the phone to my husband! I was at work and therefore not home to accept delivery. Absolutely rubbish service.”

Helpful Report

(Samsung Galaxy A05s Silver) - Posted 1 year ago

Hello Victoria Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your delivery and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 year ago

“The aim has not turned up. I have tried contacting the company and got nowhere. Couldn't track the item . It's day 5 and still no SIM and they have already booked my aim swap in two working days”

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(Vodafone-Sim-Only-Deals) - Posted 1 year ago

“nothing is working”

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Posted 1 year ago

Hello Anonymous Thank you for your review. It’s disappointing to hear about the issues with your order and we apologise this has yet to be resolved. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Thanks for your patience. Chris | Mobiles.co.uk

Posted 1 year ago

“Very bad.delivery is expecting delays”

Helpful Report

(Apple IPhone 15 Pro Max 256GB Natural Titanium) - Posted 1 year ago

Hello Anonymous Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear your delivery hasn’t been received. Due to issues outside of our direct control your order was delayed. Since your review I can confirm your order was successfully delivered on the 6th April. Thanks for your patience. Chris | Mobiles.co.uk

Posted 1 year ago

“Week on from ordering and still not recieved the SIM,they bombard you for a review of something you haven't recieved yet.”

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Posted 1 year ago

Hello Alan Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear your delivery has been delayed; this was likely due to the Easter Bank holiday weekend. We have taken on board your feedback regarding the frequency of our review emails, you shouldn’t be asked to review a product you have yet to receive and the likely cause is due to the bank holiday. If you haven’t received your SIM card by Friday please contact the network and obtain a SIM replacement. Thank you for your patience. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“Appalling service - new connection not provided, live help permannently 'busy', contact numbers disable you within a brief period = no customer service or back up. Go elsewhere.”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. It’s disappointing to hear of a case such as yours in which we have fallen so far short of the standards of service we aim to deliver and I’m sorry to hear you’re having issues with your connection. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“My line cut off failed to deliver sim 10 days. Still waiting”

Helpful Report

(Vodafone-Sim-Only-Deals) - Posted 1 year ago

Hello Ahmet Thank you for reaching out to us to let us know of your experience. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear your delivery has been delayed; this was likely due to the Easter Bank holiday weekend. As you were unhappy to accept my call we assume this has now been resolved. Thank you for your understanding. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“10 days still no sim card. My phone line transferred unfortunately I don't have a sim card to activate the line. Incompetent, never ever use this company.”

Helpful Report

Posted 1 year ago

Hello Ahmet Thank you for reaching out to us to let us know of your experience. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear your delivery has been delayed; this was likely due to the Easter Bank holiday weekend. As you were unhappy to accept my call we assume this has now been resolved. Thank you for your understanding. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“Cancelled my order ,non delivery from dpd ,and 3 hours trying to sort delivery ,after driver went to wrong address .but refused to answer phone for delivery”

Helpful Report

(Samsung Galaxy S24 128GB Onyx Black) - Posted 1 year ago

Hello David Thank you for reaching out to us to let us know of your experience. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry for to hear your delivery hasn’t arrived. I’ve reported the issue to DPD in order to reduce this from happening again in future. If your order has been returned we recommend you allow 5 working days for the disconnection before replacing your order. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“Awful. Someone messed up my order! I asked for an upgrade which is a simple process and I didn’t have the time but instead someone did a sim swap so my phone went dead soon after placing the order and then I couldn’t get a hold of anyone. When I eventually got someone’s phone to ring Vodafone they said someone’s from car phone warehouse did a sim swap which meant I had to now go into store or wait for the delivery of the sim to arrive. Such a faff and nightmare when the upgrade should be the simplest process.”

Helpful Report

Posted 1 year ago

Hello Zaakir Thank you for reaching out to us to let us know of your experience. It’s disappointing to hear of a case such as yours in which we have fallen so far short of the standards of service we aim to deliver and I’m sorry to hear your SIM card was cut off prematurely. We can see this was caused by a system related error which we are currently investigating. Thank you for taking the time to speak to me today. I’m pleased this issue is now resolved and hope you will purchase from us again in future. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“itshould be made more aware that you hae to pay double what the monthly plan is and the claim it back every other month thats why I cancelled”

Helpful Report

(Vodafone-Sim-Only-Deals) - Posted 1 year ago

Hello Michelle Thank you review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. Thank you for taking the time to speak to me today, I’m pleased this issue is now resolved Kind regards Roshni | Mobiles.co.uk

Posted 1 year ago

“Mis sold the package and could not get back on contact to discuss this on the day. The phone will be returned and you will not receive any further business from me.”

Helpful Report

(Google Pixel 8 Pro 128GB Obsidian) - Posted 1 year ago

Hello Lee I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause. Thank you for taking the time to speak to me today, I will be in contact with you as discussed Kind regards Roshni | Mobiles.co.uk

Posted 1 year ago

“Phone has not been delivered however says it has”

Helpful Report

(Apple IPhone 15 128GB Blue) - Posted 2 years ago

Hi Lewis Thank you for your review It’s disappointing to hear of case such as yours in which we have fallen so far short of the standards of service we aim to deliver. I'm sorry to hear the issue with your delivery and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Roshni | Mobiles.co.uk

Posted 2 years ago

“Never been able to connect to to the network but reseived a bill for £2.03 for a service I don't have got in touch with the company don't worry we will change it to pay as you go I am still waiting to get on line about 10 days now”

Helpful Report

Posted 2 years ago

Hello Ian Thank you for your review It’s disappointing to hear of case such as yours in which we have fallen so far short of the standards of service we aim to deliver. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Roshni | Mobiles.co.uk

Posted 2 years ago

“It's far too early for you to be asking for a review. I haven't even be connected yet, so you are only getting one star becasue you are hassling me for information before I've even made a call. Ask me again in 3 months. I know it's all the rage to use your customers as advertising in these kinds of reviews, but it's best to wait until they've actually received a service.”

Helpful Report

(Id-sim-only-deals) - Posted 2 years ago

Hello Richard Thank you for your review Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I'm sorry to hear the review email has been sent early and I understand the feedback given, please feel free to update your review in 3 months’ time if you are happy with the service given. Kind regards Roshni | Mobiles.co.uk

Posted 2 years ago

“An upgrade cut off my current SIM card within a couple of hours and I now have to wait '3-5 working days' before a new one arrives and I can use my phone again. No one at the company is able to help.”

Helpful Report

(Vodafone-Sim-Only-Deals) - Posted 2 years ago

“Order new phone and contract SIM card not activated what is use of you sending phone and SIM when SIM is not ready to use will have to wait 72 hours for SIM activation if I knew this would have gone to Vodafone direct.”

Helpful Report

(HONOR 90 256GB Black) - Posted 2 years ago

Hello Ramzan Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your SIM card and I appreciate how disappointing this must be for. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 2 years ago

“The customer service very poor. phone calls takes hours to answered. My sim card sent to wrong address”

Helpful Report

(Vodafone-Sim-Only-Deals) - Posted 2 years ago

Hello Gafaru Thank you for your response. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. Yesterday our Customer Support team experienced technical difficulties which resulted in longer than usual hold times. I’d like to assist you today and help provide a resolution so, I have sent you an email so we can discuss this further. Kind regards Grace | Mobiles.co.uk

Posted 2 years ago

“miss leading contract was advertised for £6 and i'm paying £12?! breach of consumer rights contract. i will be making a complaint.”

Helpful Report

Posted 2 years ago

Hello Sohail Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your order and appreciate how disappointing this must be for you I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 2 years ago

“I haven't got my proof of purchase paperwork. This is why I haven't got my tri rewards . So please can you look into this immediately”

Helpful Report

Posted 2 years ago

Hi Kamrul Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I can confirm all details are sent via email and you are able to get your proof of purchase via your online. Thank you for taking the time to speak to me today. I’m pleased this issue is now resolved. Kind regards Roshni | Mobiles.co.uk

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Mobiles.co.uk Reviews