Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,915 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,915 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Better deals through here than Vodaphone directly.”

Helpful Report

Posted 1 month ago

Hello Danielle Thank you for your review and we really appreciate your positive feedback. We’d love to get your feedback on how we can improve to a 5* service so I have sent you an email. Kind regards Grace | Mobiles.co.uk

Posted 1 month ago

“I got a good deal for my new phone, however they forgot to send me my dpd tracking number so I had no idea when they were coming and my phone was sent back as they're not allowed to leave it in a safe place or with neighbours etc. However, once I got that sorted and my phone was sent again, it came very quickly. Make sure they send you the tracking number if your'e getting it delivered by dpd, and if they haven't sent it within the first day or two, contact them on their website to get it sent.”

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Posted 1 month ago

Hello Hayden Thank you for your review. We are sorry to hear you didn’t receive a tracking number, this is automatically sent to a customer’s email once the order is processed, its also available within a customers My Account area. It’s unclear why this wasn’t received and thank you for bringing this to our attention, we’ll be investigating this internally. Kind regards Chris | Mobiles.co.uk

Posted 1 month ago

“good service”

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Posted 4 months ago

Hello Mohammad Thank you for your review. We’re very pleased to hear that you’re happy with the service you have received from Mobiles.uk. Any feedback on how we can improve to become 5* would be greatly appreciated. Kind regards Grace | Mobiles.co.uk

Posted 4 months ago

“The only downside was I was told about cashback and getting that cashback is a hell.”

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Posted 4 months ago

Hello Thank you for your review. We’re sorry to hear that you’re having problems with your cashback; I understand the concern this would cause. Full details on how to claim your cashback can be found on our website; How to Claim Your Mobile Phone Cashback | Mobiles.co.uk. Kind regards Grace | Mobiles.co.uk

Posted 4 months ago

“My phone hasn’t arrived yet”

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Posted 6 months ago

Hi Paul, Thanks for yor review. I'm sorry to hear you've yet to receive your order, I understand the frustration this would cause. Thank you for taking the time to speak to me today. I will be in contact with you as discussed. Kind regards Chris | Mobiles.co.uk

Posted 5 months ago

“No issue with mobiles.co.uk however, the delivery couriers who attempted delivery to the wrong address have done NOTHING at all to rectify THEIR mistake. Just to reiterate...I live in number 40.”

Helpful Report

Posted 9 months ago

Hello Thank you for reaching out to us to let us know of your experience. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry for to hear about the issues with your delivery. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Chris | Mobiles.co.uk

Posted 9 months ago

“They were ok. Sold me a sim. It turned up”

Helpful Report

(Vodafone-Sim-Only-Deals) - Posted 10 months ago

Hello Chris Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. We would like some further details on how we can improve our service and your review to a 5*. Kind regards Grace | Mobiles.co.uk

Posted 10 months ago

“I thought getting a new phone the storage issue would be improved, seems to have caused me a lot more issues than the old one. I had to clear out a lot of photos and videos, then getting messages I need to pay more to help store emails and photos.”

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Posted 1 year ago

Hello Robert Thank you for your review. I’m sorry to hear your devices memory isn’t as expected. If you are within 14 days we could possibly look into exchanging to a higher memory model however you would need to pay the difference. If you would like to check this please contact our Customer Support team on 0330 678 0520, Monday to Friday between 8:00am until 7:00pm, Saturday between 9:00am until 6:00pm and Sunday 10:00am until 5:00pm. Calls charged at standard local rate and mobile rates will vary. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“The man I spoke to was very helpful and patient but unfortunately didn’t give me the right advice. I asked if if it was possible to keep my same number but this wasn’t the case. The phone now has to be returned.”

Helpful Report

Posted 1 year ago

Hello Anna Thank you for your review. Customers are able to transfer their mobile number if they are changing to a different network. If they are staying with the same network then an upgrade would need to be completed to keep the mobile number. If you require further assistance then I have sent you an email. Kind regards Grace | Mobiles.co.uk

Posted 1 year ago

“Hard to say as DPD didn’t actually deliver the phone so I still haven’t got it….”

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Posted 1 year ago

“Happy with ohone so far. Fast service”

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(Samsung Galaxy A55 5G 256GB Awesome Lilac) - Posted 1 year ago

“The mobile and SIM for my son arrived quickly but it was not clear on receipt which SIM was for who and we’ve still been unable to get my sons mobile moved across to his old number as it’s not clear from the emails whose is whose”

Helpful Report

Posted 1 year ago

Hello Ann Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear about the confusion with your SIM cards. Thank you for taking the time to speak to me today. I’m pleased this issue is now resolved. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“I would love to leave a better review but I have had the phone for 5 days and still unable to register on network hopefully something happens tomorrow.”

Helpful Report

Posted 1 year ago

Hello Emma Thank you for reaching out to us to let us know of your experience and for taking my call today. I’m sorry to hear that there has been a delay in activating your network; I understand the disappointment this would cause. I would kindly ask that you allow a further 24 hours for this to be completed. Kind regards Grace | Mobiles.co.uk

Posted 1 year ago

“In general I am satisfied with the deals but it does not seem to have any special offers for existing customers and therefore it is quite disappointing. Also I do not understand why they keep making new accounts to claim for cash back instead of using the previous accounts as it is concerning because the old accounts remains active which in my opinion against GDPR”

Helpful Report

Posted 1 year ago

Hello Imad Thank you for your review Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 year ago

“Website is very buggy, customer support wasn’t available to help on weekend. Claimed to take credit card but tried two different ones before a debit card which worked eventually. Price was good though which was the saving grace.”

Helpful Report

(Apple IPhone 15 Pro Max 256GB Blue Titanium) - Posted 1 year ago

Hello Connor Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 year ago

“I keep getting emails regarding reviews despite not having received my phone yet. So based on things so far I would say that the experience has been acceptable. I live in Northern Ireland and there have been bank holidays, so getting my phone over the weekend would have been good but getting it today would be acceptable, and DPD state that I am due to receive it today, while mobiles.co.uk are ultimately responsible for getting my item to me I will bear in mind that DPD have had it since Friday or Saturday.”

Helpful Report

(Google Pixel 8 128GB Obsidian) - Posted 1 year ago

Hello Brendan Thank you for reaching out to us to let us know of your experience. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear your delivery has been delayed; this was likely due to the Easter Bank holiday Friday and Monday however you should have received your order by now. Thank you for your patience. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“Good value package on the phone, data etc. £100 Currys gift coucher promised and undelivered still after 4 months. After managing to get through to the customer support team and having a call raised - still nothing. Also some problems with the phone when first purchased and a ridiculous journey to get it sorted. The poor service I have received is not due to the people who I have dealt with but because of disconnected processes.”

Helpful Report

Posted 1 year ago

Hi Chris Thank you for your review, I'm pleased to hear you have now received your Currys voucher. I apologise again for the delay with this. Kind regards Amy -Mobiles.co.uk

Posted 1 year ago

“I got the mobile but not expected what they gave informations...back lots of hidden visual scratches & side one little dent too..first time I bought online & not happy. I sold it to CEX Loosing by £10 straight away..not happy..”

Helpful Report

Posted 2 years ago

Hello Usman Thank you for your review. I have tried to call you today but I was unable to reach you so I have sent you an email so that I can assist you further as you haven't purchased a handset from Mobiles.co.uk. Kind regards Grace | Mobiles.co.uk

Posted 2 years ago

“I cannot find my invoice number to register my PAC number BTC522331, My ID 131573300”

Helpful Report

(Id-sim-only-deals) - Posted 2 years ago

Hello Richard Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear you’re having issues porting your number. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Chris | Mobiles.co.uk

Posted 2 years ago

“I am trying to transfer my old number to ID I have been given a PAC from my previous provider when I enter the Information it is saying there is an issue with the information you have submitted? Can you please help”

Helpful Report

Posted 2 years ago

Hello Sui Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your porting and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 2 years ago

Mobiles.co.uk is rated 4.7 based on 37,915 reviews