Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,753 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,753 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great deals! Website a wee bit footery, but worth it :-)”

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(Google Pixel 6 128GB Stormy Black) - Posted 3 years ago

“Its ok it dont really look like it does online”

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(Samsung Galaxy S20 FE 4G 128GB Cloud Lavender) - Posted 3 years ago

Hi Katie, If you are unhappy with the phone you have received then feel free to email us at Reviews@mobiles.co.uk Regards, Mohsin Mobiles.co.uk

Posted 3 years ago

“Ordered it and it turned up next day not broke”

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(Samsung Galaxy S20 FE 4G 128GB Cloud Mint) - Posted 3 years ago

Hi Simon, It's great to hear your phone was delivered the following day after ordering and in good condition. If you have any issues at any time, feel free to email us at please email us at Reviews@mobiles.co.uk Mohsin Mobiles.co.uk

Posted 3 years ago

“Mobiles.co.uk has some great deals and the website makes comparing deals and handsets easier than elsewhere - although I couldn't tell you exactly why that is as I'm not an expert! Have had some issues with delivery and am still waiting for my 'free next day delivery' some 4 days on from the expected date...”

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(Samsung Galaxy A03s 32GB Black) - Posted 3 years ago

Hi Daniel, We are sorry to hear there has been a delay in your delivery. If you have still not received your phone, please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Your Issue/Query Regards, Mohsin Mobiles.co.uk

Posted 3 years ago

“friendly staff, easy to use website.”

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(Apple IPhone 13 Mini 128GB Blue) - Posted 3 years ago

“Excellent service with my query.”

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(Samsung Galaxy A52s 5G 128GB Black) - Posted 3 years ago

Hi Lakhbir, We are happy to hear your query was resolved. If you have any further issues, please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Your Issue/Query Regards, Mohsin Mobiles.co.uk

Posted 3 years ago

“There's clarity in their presentation”

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Posted 3 years ago

“I think my deal ok”

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(Apple IPhone 11 64GB Black) - Posted 3 years ago

“Very Little but cute”

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Posted 3 years ago

“The prices are great and they do good offers. However, the customer service, while polite, are not great at resolving issues promptly and efficiently.”

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(Google Pixel 4a 128GB Just Black) - Posted 3 years ago

Hi Saul, We are sorry to hear you felt like the customer service team was not efficient in resolving your issue promptly and efficiently. If your issue has still not been resolved, please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Above review/Details of your issue Regards, Mohsin Mobiles.co.uk

Posted 3 years ago

“Best price and phone arrived next day. Only problem was the SIM card packet had been opened by someone so I had concerns about SIM cloning etc. I had to contact Vodafone to try and get a new one, they said I need to contact mobiles.co.uk. Mobiles.co.uk said I need to talk to Vodafone. Spoke to Vodafone again and they finally agreed to send me a replacement. In summary a bit of a pain but I would probably use Mobiles.co.uk again.”

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(Apple IPhone 12 Mini 64GB White) - Posted 4 years ago

Hi there, we are sorry to hear about this and would like to look into this further with you, please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Above review Kind regards Jim, Mobiles.co.uk

Posted 4 years ago

“Easy to order a phone and good deals but very poor delivery service.”

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(Apple IPhone 12 Mini 128GB Black) - Posted 4 years ago

Hi Nathan, we are sorry to hear that you have experienced issues with your delivery, we would like to look into this further with you, so that we can, please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Above review Kind regards Jim, Mobiles.co.uk

Posted 4 years ago

“Cheaper prices. Returns and exchange just impossible.”

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(Google Pixel 5 5G 128GB Just Black) - Posted 4 years ago

Hi Karamjit, We are sorry to hear you have found difficulty in returning your order through Mobiles.co.uk. So we can look into this, please email us at Reviews@mobiles.co.uk with the following information: -Your Full Name -Full address including Postcode -Email address -Mobile number -Order Number -Above Review Kind regards Mohsin Mobiles.co.uk

Posted 4 years ago

“Was told phone out of stock after buying and delivery set up for wrong day”

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(Samsung Galaxy A52 5G 128GB Awesome Black) - Posted 4 years ago

Hi Martin, We are sorry to hear you the phone you ordered was out of stock. So we can look into this on our end, please email us at Reviews@mobiles.co.uk with the following information: -Your Full Name -Full address including Postcode -Email address -Mobile number -Order Number -Above Review Kind regards Mohsin Mobiles.co.uk Delete

Posted 4 years ago

“I didn't order silver.”

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Posted 4 years ago

Hi there, We are sorry to hear you have received the incorrect colour handset. So we can look into this on our end, please email us at Reviews@mobiles.co.uk with the following information: -Your Full Name -Full address including Postcode -Email address -Mobile number -Order Number -Above Review Kind regards Mohsin Mobiles.co.uk

Posted 4 years ago

“Purchasing did not work online, I had to speak to a sales person and start the whole process again.”

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(Apple IPhone SE 64GB Product Red) - Posted 4 years ago

Hi there, We are sorry to hear you were unable to complete your purchase online through our website and had to call our sales team to complete your order. We would like to know what had happened so we can feed this back on our end. please email us at Reviews@mobiles.co.uk with the following information: -Your Full Name -Full address including Postcode -Email address -Mobile number -Order Number -Above Review Kind regards Mohsin Mobiles.co.uk

Posted 4 years ago

“Purchasing the phone was quick and easy, delivery was the next mornings and good too. Accessing the online order was a different story, stuck in a perpetual loop of registering the account, having registration verified and then trying to log in only to be told that I need to register my account first. Aaarrrgggghh”

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(Apple IPhone SE 128GB Product Red) - Posted 4 years ago

Hi Thomas, We are sorry to hear you have had issues registering your account. We would advise using a computer/laptop when logging on to your online account as we have noticed that registering on your phone browser does not always work. If you are still having issues, please email us at Reviews@mobiles.co.uk with the following information: -Your Full Name -Full address including Postcode -Email address -Mobile number -Order Number -Above Review Kind regards Mohsin Mobiles.co.uk

Posted 4 years ago

“Very good deal was given to me, Had a lot of problems registering for an account to track my order.”

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(Google Pixel 4a 128GB Just Black) - Posted 4 years ago

Hi Joe, We are happy to hear you were pleased with the deal you had taken out. We understand you had issues registering your account, if you are still experiencing this issue, please email us at Reviews@mobiles.co.uk with the following information: -Your Full Name -Full address including Postcode -Email address -Mobile number -Order Number -Above Review Kind regards Mohsin Mobiles.co.uk

Posted 4 years ago

“Not had it long enough to review”

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Posted 4 years ago

HI there, thank you for contacting us, if you would like to discuss anything further, Please email us at Reviews@mobiles.co.uk with the following information: -Your Full Name -Full address including Postcode -Email address -Mobile number -Order Number -Above Review Kind regards Jim Mobiles.co.uk

Posted 4 years ago

“Ordering online was easy but emails regarding delivery were confusing as the delivery date kept changing last minute but customer service were friendly when enquiring about this. Phone could have been packaged more securely as it was just in plastic bag with no padding, a box would offer more protection and be more environmentally friendly.”

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(Apple IPhone 12 Pro Max 128GB Pacific Blue) - Posted 4 years ago

Hi Alexander, We do apologise that you had received your phone in just a plastic bag. We usually send all our phones out in a box, we would like to look into this further on our end. Please email us at Reviews@mobiles.co.uk with the following information: -Your Full Name -Full address including Postcode -Email address -Mobile number -Order Number -Above Review Kind regards Mohsin Mobiles.co.uk

Posted 4 years ago

Mobiles.co.uk is rated 4.7 based on 37,753 reviews