Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 38,009 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 38,009 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Mobiles.co.uk 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very well provided service”

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Posted 1 month ago

“Helpful staff who guided me through, making life so much easier.”

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Posted 1 month ago

“Always best for effective costs. This time I got £3/month effective cost for SIM only with ID mobile with 50GB data rollover and International roaming also no price rise guarantee.”

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Posted 5 months ago

“I bought a sim card £15 a month signal is not brilliant which is 3bars but better than my 02 which is 1 bar”

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Posted 5 months ago

“Very helpful”

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Posted 5 months ago

“Site was easy to use. SIM card arrived within a few days”

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Posted 5 months ago

“Very helpful not pushy as I am a senior citizen he was very polite & courteous”

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Posted 6 months ago

“Satisfied with mobiles.co.uk but had a technical glitch, must have been from the network provider, so had 4 days delay to actual use my product. Otherwise, all great.”

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Posted 6 months ago

“I’ve been Mobiles.co.uk customer for last 4-5 years and I’m very happy with the service. I never faced any issue for upgrading contacts or buying new deal. Their customers very active solving customer queries.”

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Posted 7 months ago

“Good savings on mobile plans”

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Posted 7 months ago

“It was good in the end, had a little problem with connection but after being given the QR code all is well now. I do think something to consider is there is only chat for customer service. This is very slow, and would be so much better if you could just talk to someone. But sorted and please so far 😁”

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Posted 8 months ago

“Happy with the service”

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Posted 8 months ago

“Needed a new handset and found it was actually a bit cheaper to go in on a service contract at the same time which I haven't done for years. All the information provided was clear and had some good deals. Lots of detail about cashback process so easy to choose not for me(!) and felt plan details were really easy to understand. Had to use other sites to get more comparative details about handsets (size, weight etc) as I'm quite particular but in the end knew what I was getting. Delivery was delayed 24 hours which would have annoyed me no end if replacing a lost or dead device but I wasn't so no added stress. Apart from delay, delivery was very smooth. Good customer support, onboarding messages and emails all really clear and easy to find out what I needed even though I only switch phones every 4 years or more so start from novice every time. Well curated and pitched docs meant no need to find a human to translate and felt confident getting sorted but so far not bombarded, this may be the element that most impressed.”

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Posted 9 months ago

“Overall very good service for order #143692921, but in the Defence Bundle Pack you have sent us a phone case for the iPhone 17 Pro Max, instead of the iPhone 17 Pro. So it's too big: can you please provide a refund, because we'll have to buy another one immediately - we're going on ski trip and to not have a phone case will be disastrous! I'd expect to receive £25, please. Thank you.”

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Posted 10 months ago

“Good , very helpful using from last many years”

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Posted 10 months ago

“It seems that the best deals are never from the mobile provider you're with! I'm very pleased with the service I got ordering my new mobile phone. I dropped off a star because it's sometimes difficult to find what you're looking for amongst all the offers and there are so many different options out bonus codes etc.”

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Posted 10 months ago

“Good deals - however I don’t find the filter as helpful”

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Posted 11 months ago

“Simple process and found a good deal on a new phone”

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Posted 11 months ago

“Only gave 4 as I have tried to contact you but can’t get past your automated messages, sometimes it’s better to speak to someone directly….”

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Posted 11 months ago

“Easy enough to get new contract sorted. Haven't had a chance to use the service properly yet as my connection/swap over date is in a few days. I have spoken to customer service regarding a query and they were very helpful”

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Posted 11 months ago

Mobiles.co.uk is rated 4.7 based on 38,009 reviews