Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,916 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,916 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchasing process works ok, but I did read both yours & iD t&c's fully but nowhere did I see that the monthly charge would increase by CPI +3.9% every April, despite specifically looking for this, until iD's order confirmation email was received. This needs to be made clear at the front end of the order process. I'm toying whether to continue with the contract or cancel at present!”

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(Id-sim-only-deals) - Posted 2 years ago

Hello Anonymous Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear about the confusing email you’ve received from ID Mobile. I’m happy to confirm ID Mobile SIM only deals are not subject to any annual CPI increases and apologise if this wasn’t made clear to you. I’ve sent you an email, please provide us with a copy of the email you received from ID so I can further investigate. Kind regards Chris | Mobiles.co.uk

Posted 2 years ago

“At this point I have no idea how well anything will work, my SIM won't become active for a few more days, even though it arrived last week. I have had multiple emails from Mobiles.co.uk but the SIM came from I.D. Mobile - so who am I with?! The cost is 1/3 of what I was paying for a sim-only contract (it would have been gal, but my previous provider just couldn't help raking my eyes on a monthly basis for 1/6 of the data available in this current plan. I've never switched phone providers and kept my number before, so I'll revisit this review when I actually have something to say.”

Helpful Report

Posted 2 years ago

Hello John Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your order and I appreciate how disappointing this must be for you. Thank you for taking the time to speak to me today, I will be in contact with you as discussed. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 2 years ago

“Apart from spelling my name wrong I'm happy with purchase -- LINDA JONES”

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Posted 2 years ago

Hello Linda Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your name and I'm pleased this has now been updated. Thank you for taking the time to speak to me today. Kind regards Roshni | Mobiles.co.uk

Posted 2 years ago

“Everything was great at POS. Cheap deal, easy sign up, very informative website etc I ordered a new phone because my old one broke and I needed a new one ASAP as I use my phone for business. Phone arrived next day however I had to re-submit my PAC two days later (despite the website telling me not to as I'd already submitted at POS). Submitting my PAC at POS did not work even though the system clearly validated it. I was without my phone number for almost a week costing me money and causing inconvenience. This needs sorting so it doesn't happen to other people. Apart from the above issue I'm very happy.”

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Posted 2 years ago

Hello John Thank you for reaching out to us to let you know of your experience. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I'm sorry for the issue with your PAC code and I do understand the disappointment this would cause. Thank you for taking the time to speak to me today. Kind regards Roshni | Mobiles.co.uk

Posted 2 years ago

“HAPPY WITH SERVICES”

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Posted 2 years ago

“It is fine. Info was a little sparse. I prefer specifically for Xmas Eve and it came a day early. Comms were poor and it said Network was reviewing the order but no narrative on what that meant.”

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Posted 2 years ago

“Shame really my order was supposed to be delivered at my local curry’s store as I knew I wouldn’t be in to take delivery however my order was pin protected and couldn’t be delivered so it has to be sent back to the warehouse then sent back to curry’s without a pin protection what a mess around considering I chose curry’s for convenience 😡”

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Posted 2 years ago

Hello Dannylee Thank you for your review At Mobiles.co.uk we pride ourselves at putting the customers at the heart of everything we do and unfortunately, we have fallen short on this occasion which we apologise for. I'm sorry for the issue with your delivery and I appreciate how disappointing this must be for you. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Roshni - Mobiles.co.uk

Posted 2 years ago

“Easy company to place the initial order. Unfortunately the phone I received was faulty (battery drain issues) and I then had to return the item before they would send a replacement. This left me without a phone for several days and also having a nightmare backing up my information action so I could move it all over onto the new phone once received. I understand this is the process they need to follow but it's frustrating to receive a faulty item, spend over an hour in total on hold to try and get the issue fixed and then have no apology or compensation for the issue. That being said the initial purchase process was quick and easy and the best price on the market”

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Posted 2 years ago

Hello Gemma Thank you for reaching out to us to let us know of your experience. At Mobiles.co.uk we pride ourselves at putting the customers at the heart of everything we do and unfortunately, we have fallen short on this occasion which we apologise for. I’m sorry to hear about the issues with your device and for the time and effort you’ve put into obtaining a resolution. Thank you for taking the time to speak to me today. I’m pleased this issue is now resolved. Kind regards Chris | Mobiles.co.uk

Posted 2 years ago

“Several reasons for why I am only giving 3 stars in my review: 1) when I had a problem with my initial order, it took hours to go through the computerised system until I could finally speak to a human being to sort the problem out. 2) the second human being I spoke to said they would call back at a given time and did not call back until nearly two hours later than specified. 3) the human beings were kind and friendly and their spoken English was good enough to be well understood. 4) delivery was on time and the driver was efficient and friendly. 5) I can’t review the phone service yet as I have not had the phone and service long enough to comment upon.”

Helpful Report

(Apple IPhone 15 Plus 256GB Green) - Posted 2 years ago

Hello Susan Thank you for your review and for accepting my call today. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’d like to first apologise for your experience and that the agreed call back didn’t take place within a reasonable time. I’ve taken note of your feedback and will be investigating the points you’ve raised internally. Thanks for taking the time to speak to me today. Kind regards Chris | Mobiles.co.uk

Posted 2 years ago

“Glitchy purchase system failed to tell my son his credit check from IDMobile failed, leaving him waiting in all day the next day only to find his order hadn't gone through after phoning. No email sent to say he'd been refused until after his call. Also payment system says AMEX accepted but it would not go through, kept saying to ring to complete transaction (meaning no cashback). Used a MasterCard and it went through. Eventually had to order the phone and contract in my name. Surely there must be loads of young people whose parents end up ordering their phone in their name instead. It can't be that hard to set up a system to allow parental guarantee of a contract and allow a young person to have their own contract with their own bank set up for payment.”

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(Apple IPhone 14 Pro 256GB Gold) - Posted 2 years ago

“Hi. Buying phone great. However I can’t access my account on app”

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Posted 2 years ago

Hello Claire Thank you for your review. I’m sorry to hear you’re having difficulties accessing your account. We don’t currently have a app however you can access the My Account by visiting https://www.mobiles.co.uk/my-account/login from your web browser. If you are still having issues logging in I recommend resetting your password via the link I’ve sent to your email. Kind regards, Chris | Mobiles.co.uk

Posted 2 years ago

“So fair is good no long with them”

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(Samsung Galaxy S23 Ultra 256GB Phantom Black) - Posted 2 years ago

“I have been sent a 128GB phone not a 512GB one”

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Posted 2 years ago

Hi Elizabeth We're sorry for any confusion around the email you received. We're looking into this to ensure the handset memory mentioned in the email matches what you have ordered and received. Kind regards Mobiles.co.uk

Posted 2 years ago

“Are mobiles.co.uk selling refurbished phones as brand new. The battery is going to 30% daily”

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Posted 3 years ago

“I can not put the pac code to use it”

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Posted 3 years ago

Hi Dawn The PAC needs to be provided to your new network provider; they will arrange the transfer of your mobile number to your new contract. Kind regards Mobiles.co.uk

Posted 3 years ago

“Iv just seen this iv not received any iPhone se i didn't get the delivery so the lady who i spoke to on the phone said i couldn't get another dpd delivery date so I'd need to order another phone after 5 days i noticed there's been money took out my account for said phone I'd like a phone call to speak to someone urgently. Thanku”

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Posted 3 years ago

“Slow charging”

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Posted 3 years ago

“The phones okay but the company sent me wrong handset with lower memory”

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Posted 3 years ago

Hi, We are sorry to hear that you received the incorrect handset. If you ordered a different handset and recieved the incorrect one, we can certainly investigate this further. Please can you email us at Reviews@mobiles.co.uk and we will look into this for you. Please include the following: -Your full name -Full address including Postcode -Email address -Mobile number -Above review Kind Regards, Kash

Posted 3 years ago

“The package came on time no fault there but my phone turned up black instead of white.”

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Posted 3 years ago

Hi, We are sorry to hear that you received the incorrect colour handset. We can certainly check this out for you and get this sorted for you. Please can you email us at Reviews@mobile.co.uk and we will look into this for you. Please include the following: -Your full name -Full address including Postcode -Email address -Mobile number -Above review Kind Regards, Kash

Posted 3 years ago

“Abcdefghijklmnop”

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Posted 3 years ago

Mobiles.co.uk is rated 4.7 based on 37,916 reviews