Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,752 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,752 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is fine. Info was a little sparse. I prefer specifically for Xmas Eve and it came a day early. Comms were poor and it said Network was reviewing the order but no narrative on what that meant.”

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Posted 1 year ago

“Shame really my order was supposed to be delivered at my local curry’s store as I knew I wouldn’t be in to take delivery however my order was pin protected and couldn’t be delivered so it has to be sent back to the warehouse then sent back to curry’s without a pin protection what a mess around considering I chose curry’s for convenience 😡”

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Posted 1 year ago

Hello Dannylee Thank you for your review At Mobiles.co.uk we pride ourselves at putting the customers at the heart of everything we do and unfortunately, we have fallen short on this occasion which we apologise for. I'm sorry for the issue with your delivery and I appreciate how disappointing this must be for you. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Roshni - Mobiles.co.uk

Posted 1 year ago

“Easy company to place the initial order. Unfortunately the phone I received was faulty (battery drain issues) and I then had to return the item before they would send a replacement. This left me without a phone for several days and also having a nightmare backing up my information action so I could move it all over onto the new phone once received. I understand this is the process they need to follow but it's frustrating to receive a faulty item, spend over an hour in total on hold to try and get the issue fixed and then have no apology or compensation for the issue. That being said the initial purchase process was quick and easy and the best price on the market”

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Posted 1 year ago

Hello Gemma Thank you for reaching out to us to let us know of your experience. At Mobiles.co.uk we pride ourselves at putting the customers at the heart of everything we do and unfortunately, we have fallen short on this occasion which we apologise for. I’m sorry to hear about the issues with your device and for the time and effort you’ve put into obtaining a resolution. Thank you for taking the time to speak to me today. I’m pleased this issue is now resolved. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“Several reasons for why I am only giving 3 stars in my review: 1) when I had a problem with my initial order, it took hours to go through the computerised system until I could finally speak to a human being to sort the problem out. 2) the second human being I spoke to said they would call back at a given time and did not call back until nearly two hours later than specified. 3) the human beings were kind and friendly and their spoken English was good enough to be well understood. 4) delivery was on time and the driver was efficient and friendly. 5) I can’t review the phone service yet as I have not had the phone and service long enough to comment upon.”

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(Apple IPhone 15 Plus 256GB Green) - Posted 1 year ago

Hello Susan Thank you for your review and for accepting my call today. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’d like to first apologise for your experience and that the agreed call back didn’t take place within a reasonable time. I’ve taken note of your feedback and will be investigating the points you’ve raised internally. Thanks for taking the time to speak to me today. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“Glitchy purchase system failed to tell my son his credit check from IDMobile failed, leaving him waiting in all day the next day only to find his order hadn't gone through after phoning. No email sent to say he'd been refused until after his call. Also payment system says AMEX accepted but it would not go through, kept saying to ring to complete transaction (meaning no cashback). Used a MasterCard and it went through. Eventually had to order the phone and contract in my name. Surely there must be loads of young people whose parents end up ordering their phone in their name instead. It can't be that hard to set up a system to allow parental guarantee of a contract and allow a young person to have their own contract with their own bank set up for payment.”

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(Apple IPhone 14 Pro 256GB Gold) - Posted 1 year ago

“Hi. Buying phone great. However I can’t access my account on app”

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Posted 1 year ago

Hello Claire Thank you for your review. I’m sorry to hear you’re having difficulties accessing your account. We don’t currently have a app however you can access the My Account by visiting https://www.mobiles.co.uk/my-account/login from your web browser. If you are still having issues logging in I recommend resetting your password via the link I’ve sent to your email. Kind regards, Chris | Mobiles.co.uk

Posted 1 year ago

“So fair is good no long with them”

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(Samsung Galaxy S23 Ultra 256GB Phantom Black) - Posted 2 years ago

“I have been sent a 128GB phone not a 512GB one”

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Posted 2 years ago

Hi Elizabeth We're sorry for any confusion around the email you received. We're looking into this to ensure the handset memory mentioned in the email matches what you have ordered and received. Kind regards Mobiles.co.uk

Posted 2 years ago

“Are mobiles.co.uk selling refurbished phones as brand new. The battery is going to 30% daily”

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Posted 2 years ago

“I can not put the pac code to use it”

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Posted 2 years ago

Hi Dawn The PAC needs to be provided to your new network provider; they will arrange the transfer of your mobile number to your new contract. Kind regards Mobiles.co.uk

Posted 2 years ago

“Iv just seen this iv not received any iPhone se i didn't get the delivery so the lady who i spoke to on the phone said i couldn't get another dpd delivery date so I'd need to order another phone after 5 days i noticed there's been money took out my account for said phone I'd like a phone call to speak to someone urgently. Thanku”

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Posted 2 years ago

“Slow charging”

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Posted 2 years ago

“The phones okay but the company sent me wrong handset with lower memory”

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Posted 2 years ago

Hi, We are sorry to hear that you received the incorrect handset. If you ordered a different handset and recieved the incorrect one, we can certainly investigate this further. Please can you email us at Reviews@mobiles.co.uk and we will look into this for you. Please include the following: -Your full name -Full address including Postcode -Email address -Mobile number -Above review Kind Regards, Kash

Posted 2 years ago

“The package came on time no fault there but my phone turned up black instead of white.”

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Posted 2 years ago

Hi, We are sorry to hear that you received the incorrect colour handset. We can certainly check this out for you and get this sorted for you. Please can you email us at Reviews@mobile.co.uk and we will look into this for you. Please include the following: -Your full name -Full address including Postcode -Email address -Mobile number -Above review Kind Regards, Kash

Posted 2 years ago

“Abcdefghijklmnop”

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Posted 3 years ago

“Hi I didn’t receive the phone”

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Posted 3 years ago

“Just for the prize draw”

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(Google Pixel 6 128GB Stormy Black) - Posted 3 years ago

“Hi12345678”

Mobiles.co.uk 3 star review on 5th January 2022

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Posted 3 years ago

“I upgraded my previous sim only contract to a new plan and new phone (staying on the same network). Costs were much lower than if I had upgraded with my network directly and the process was very simple, with my new contract coming live the same day and phone delivered the day after I placed my order. Phone is great but when it arrived the seals on the box were broken and many of the cellophane wrappers had been removed. This did make me worry that the phone is a return or second hand ‘like new’”

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(Apple IPhone 13 Pro 128GB Sierra Blue) - Posted 3 years ago

“mobiles.co.uk was very helpful dpd on the other hand was not they never delivered my phone they took it to the wrong address to be told it would be then two days i have to wait for it to come”

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(Apple IPhone 13 128GB Blue) - Posted 3 years ago

Mobiles.co.uk is rated 4.7 based on 37,752 reviews