Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,752 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,752 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't receive handset”

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(Samsung Galaxy Z Flip3 5G 128GB Black) - Posted 3 years ago

Hi, We are sorry to hear that you didn't receive the order and we would like to check this out to see what has gone on. So that we can take a look into this, please can you email us at Reviews@mobiles.co.uk and we will get back to you as soon as possible. Regards, Kash

Posted 3 years ago

“Received device. Excellent delivery time of product. Just not able to use the sim card which is stupid”

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(Samsung Galaxy A22 5G 64GB Grey) - Posted 3 years ago

“Purchased phone with a tempered glass protector. Received a cheap film protector. Phoned customer services three times, they just kept hanging up on me, without refunding or sending me the correct product”

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(Samsung Galaxy S22 Ultra 512GB Phantom Black) - Posted 3 years ago

“I am still waiting for my phone to be delivered”

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(Apple IPhone 11 64GB Product Red) - Posted 3 years ago

“Didn’t turn up so why you asking me 😂”

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Posted 3 years ago

“I have not received it and it was due out for delivery yesterday”

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(Apple IPhone 13 Pro 128GB Silver) - Posted 3 years ago

“Item was not delivered due to lazy/unfulfilled delivery service (DPD)... real shame that your service has been let down by a poor delivery service. I phoned the mobiles.co.uk Customer Service team who told me the item had been returned to the warehouse and a refund made and that I would have to buy the phone again. Why was no one from Customer Services able to contact me to rearrange delivery rather than lose out on an order? I don't want to re-order the phone as the same offers that were available to me last month no longer stand, not to mention the time spent looking into at different phones/networks/offers etc. For fear of a repeat process, I'll now have to go and buy a phone from elsewhere. FYI I was only notified of 1 attempt to deliver and guessing the driver couldn't find my house as I didn't even have a missed parcel slip. I followed the online tracking but there was no alternative delivery options available (e.d. deliver to safe place/another address) so instead I had to wait for another message about a second delivery attempt but all I got was a message the following day to say "Your Driver Chris won't be able to come back today as they cover a wide area on a tight schedule". So not even an attempt to deliver. Now I know DPD doesn't have a good reputation in my area... seems like they didn't have time to try and deliver to/find me. Not impressed at all.”

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(Google Pixel 6 128GB Kinda Coral) - Posted 3 years ago

“but I'm not happy because I didn't get the order to put it in my head”

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Posted 3 years ago

“It's not really good”

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Posted 3 years ago

“I didn't receive my handset”

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Posted 3 years ago

“worst service i have ever had, rude service center as well.”

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(Google Pixel 6 Pro 128GB Stormy Black) - Posted 3 years ago

“I was supposed to receive red iPhone 11 and received black iPhone 11 I think it is and it won’t power on ?”

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Posted 3 years ago

“No phone in white yet”

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Posted 3 years ago

“Rubbish”

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(Samsung Galaxy S21 128GB Phantom Grey) - Posted 3 years ago

Hi Omid, We would like to know more about why you feel this way and left us this review. Feel free to email us at please email us at Reviews@mobiles.co.uk with any issues you have experienced so we can help you with this. Regards, Mohsin Mobiles.co.uk

Posted 3 years ago

“False advertisement on website. Expecting a new Samsung watch with the phone that I purchased. To be told no you will not be getting the watch, as missed the cut off date, this is the last phone I will be buying from this website.”

Helpful Report

(Samsung Galaxy Z Flip3 5G 128GB Black) - Posted 3 years ago

Hi Jack, We are sorry to hear this. So we can look into this further and investigate the Samsung Promotion relating to your order, please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Your Issue/Query Regards, Mohsin Mobiles.co.uk

Posted 3 years ago

“The sim is very scratched and not working”

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(Apple IPhone 13 128GB Pink) - Posted 3 years ago

Hi Claire, We are sorry to hear your sim is scratched and not working. You can contact the network provider and they will be able to send you a replacement sim straight away. If you would like to discuss this further, please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Your Issue/Query Regards, Mohsin Mobiles.co.uk

Posted 3 years ago

“The handset came with out Earphone, when I called customer services they just said that is all ,if you not happy you can send it back, However I paid £24 for 24 months, So I am not recommended for any one ,It better you buy in store directly.”

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(Samsung Galaxy A12 64GB Black) - Posted 3 years ago

Hi Kamaran, We are sorry to hear you did not receive any headphones with your new order. So we can look into this on our end, please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Your Issue/Query Regards, Mohsin Mobiles.co.uk

Posted 3 years ago

“Phone still not connected to network and now told it may take a further 5 days - seems that there is some paperwork at Mobiles end that they haven't done. Have had to reconnect old phone while I wait.”

Helpful Report

(Samsung Galaxy S20 FE 4G 128GB Cloud Navy) - Posted 3 years ago

Hi Anna, We are sorry to hear you had not been connected to the network when you received your new phone. If you have still not been connected, please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Your Issue/Query Regards, Mohsin Mobiles.co.uk

Posted 3 years ago

“I cant write a review about something that I haven't got yet”

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(Samsung Galaxy S20 FE 4G 128GB Cloud Navy) - Posted 3 years ago

Hi Chantelle, We are sorry to hear you had not received your product at the time of writing this review. If you have still not received your order and would like an update on this, please email us at Reviews@mobiles.co.uk with the following information and we will be in touch: - Your Full Name - Full Address Including postcode - Email Address - Order number - Your Issue/Query Regards, Mohsin Mobiles.co.uk

Posted 3 years ago

“Terrible customer service - was on hold for over 2hrs!”

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(InvisibleSHIELD Ultra Clear For Samsung Galaxy S21 Ultra) - Posted 3 years ago

Hello Louise, We are very sorry to hear this, If this issue is still ongoing, Please email us at Reviews@mobiles.co.uk with the following information: - Your Full Name - Full Address Including postcode - Email Address - Order number - Above review Regards, Michelle Mobiles.co.uk

Posted 3 years ago

Mobiles.co.uk is rated 4.7 based on 37,752 reviews