Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,934 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Mobiles.co.uk 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item has never been received”

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Posted 2 years ago

Hi Amanda Your parcel was returned as we missed you on first attempt, you should have been contacted by DPD today with an update on your delivery. We apologise for any inconvenience caused. Kind regards Mobiles.co.uk

Posted 2 years ago

“Attempted to purchase 2 mobiles, first one went through no hitch, the second one didn't. So I called to try to resolve, spent total an hour on the phone up until approx 5pm. Was told my case would be referred to a Team Leader and someone would get back to me within 20 minutes. Well that was last Wednesday and still not heard anything. Have gone elsewhere and purchased from affordablemobiles as mobiles.co.uk clearly don't want my money!”

Helpful Report

Posted 2 years ago

Hello Dominic Thank you for reaching out to us to let you know of your experience. It’s disappointing to hear of case such as yours in which we have fallen so far short of the standards of service we aim to deliver. I'm sorry to hear you've not received a call back and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have arranged a call back so we can discuss this further. Kind regards Roshni - Mobiles.co.uk

Posted 2 years ago

“Hi I didn't get an IPhone 14 512GB I received IPhone 14 128GB Can you please tell me what does it mean?”

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Posted 3 years ago

“As it hasn't been delivered, I am unable to review this. Deeply disappointed to say the least”

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Posted 3 years ago

“I did not buy any iphone 14 pro 512 gb black”

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Posted 3 years ago

“Didn't receive it”

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Posted 3 years ago

Hi Christopher Thank you for your review. We apologise for your first delivery attempt being unsuccessful. We can see your parcel has now been received over the weekend. Kind regards Mobiles.co.uk

Posted 3 years ago

“am not happy as its not iphone 11 yellow its a 11 pro and all back of it was smashed is this even allowed as i fully understand it was refurbished but surely you can not send 11pro out woth smashed back as you wil see in the picture a have uploaded its never been iphone 11”

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Posted 3 years ago

“How came I give you reviews it's not active sim I try so many time but can't”

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Posted 3 years ago

“Absolutely shocking service for 2 months. Sent me out a faulty phone and they didn't help at all after 23 emails and over 21hours of being on the phone to them was it sorted. I do not recommend this company”

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(Apple IPhone 11 64GB Black Refurbished) - Posted 3 years ago

Hi Ranjit, I would like to apologise for this. When customers receive a faulty handset we advise to get in touch with us as soon as possible. If you query still isn't resolved we would like to check this out. Please could you email us at Reviews@mobiles.co.uk and we can assist further. Regards, Kash Mobiles.co.uk

Posted 3 years ago

“I ordered a google 6 pro. The order acknowledgement and delivery paperwork said 6 pro. You actually sent me a google 6 not the pro model then went out of stock on the Pro after l had boought the cases etc. what a waste of time. call me back if you want my order details”

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(Google Pixel 6 Pro 128GB Stormy Black Refurbished) - Posted 3 years ago

Hi, We are sorry to hear that you received the incorrect model. We can certainly check this out and see what has gone on here. If you still require assistance, please could you email us at Reviews@mobiles.co.uk. Regards, Kash

Posted 3 years ago

“Little bit costly compare to another”

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Posted 3 years ago

“Laughable customer service that when hearing of my unactivated/faulty SIM card asked me to call the phone, then call from the phone - I had to remind them the SIM was faulty. They then promised it would be fixed in 5 days. Needless to say it wasn't. I emailed to complain and was told they were now unable to activate the SIM, so a week of owning a new phone without being able to use it. Bafflingly they then ran another credit check before sending my new SIM - which due to being my 3rd/4th in a week - was declined. They then demanded the phone sent back to them, which I'm in no hurry to do. Absolute shambles of a company - AVOID!”

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(Google Pixel 6 128GB Stormy Black) - Posted 3 years ago

Hi, We are sorry to hear about all the issues that you have experienced with your order. So that we can investigate this further or if you require assistance with this still, please could you email us at Reviews@mobiles.co.uk. Thanks, Kash

Posted 3 years ago

“Didn't receive handset”

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(Samsung Galaxy Z Flip3 5G 128GB Black) - Posted 3 years ago

Hi, We are sorry to hear that you didn't receive the order and we would like to check this out to see what has gone on. So that we can take a look into this, please can you email us at Reviews@mobiles.co.uk and we will get back to you as soon as possible. Regards, Kash

Posted 3 years ago

“Received device. Excellent delivery time of product. Just not able to use the sim card which is stupid”

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(Samsung Galaxy A22 5G 64GB Grey) - Posted 3 years ago

“Purchased phone with a tempered glass protector. Received a cheap film protector. Phoned customer services three times, they just kept hanging up on me, without refunding or sending me the correct product”

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(Samsung Galaxy S22 Ultra 512GB Phantom Black) - Posted 3 years ago

“I am still waiting for my phone to be delivered”

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(Apple IPhone 11 64GB Product Red) - Posted 4 years ago

“Didn’t turn up so why you asking me 😂”

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Posted 4 years ago

“I have not received it and it was due out for delivery yesterday”

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(Apple IPhone 13 Pro 128GB Silver) - Posted 4 years ago

“Item was not delivered due to lazy/unfulfilled delivery service (DPD)... real shame that your service has been let down by a poor delivery service. I phoned the mobiles.co.uk Customer Service team who told me the item had been returned to the warehouse and a refund made and that I would have to buy the phone again. Why was no one from Customer Services able to contact me to rearrange delivery rather than lose out on an order? I don't want to re-order the phone as the same offers that were available to me last month no longer stand, not to mention the time spent looking into at different phones/networks/offers etc. For fear of a repeat process, I'll now have to go and buy a phone from elsewhere. FYI I was only notified of 1 attempt to deliver and guessing the driver couldn't find my house as I didn't even have a missed parcel slip. I followed the online tracking but there was no alternative delivery options available (e.d. deliver to safe place/another address) so instead I had to wait for another message about a second delivery attempt but all I got was a message the following day to say "Your Driver Chris won't be able to come back today as they cover a wide area on a tight schedule". So not even an attempt to deliver. Now I know DPD doesn't have a good reputation in my area... seems like they didn't have time to try and deliver to/find me. Not impressed at all.”

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(Google Pixel 6 128GB Kinda Coral) - Posted 4 years ago

“but I'm not happy because I didn't get the order to put it in my head”

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Posted 4 years ago

Mobiles.co.uk is rated 4.7 based on 37,934 reviews