Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,937 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Mobiles.co.uk 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got a good deal on an iPhone 12 price-wise but Mobiles.co.uk customer service leaves a lot to be desired. I ordered my phone then got an email to say it was out of stock and I’d have to wait for new stock to come in. I phoned up to find out what was going on and eventually was told that there was stock and it could be sent out that day. Good result but inconvenient that I had to phone up. Whilst I was on the phone, the person I spoke to said that the iPhone 12 only comes with a USB-C charger lead and no charger, and that it doesn’t work with old Apple USB-A chargers. The person sold me a Belkin USB-C charger for £18, which was added to my order. My phone arrived the next day, which was good. But when I opened the box, it only came with a USB-A lead and charger! I’ve been told that to return the Belkin charger, I’d have to cancel the entire order, including returning the phone as well. So now, not only do I have another USB-A charger that I don’t need, but I’m also stuck with a USB-C charger that I can’t use because I don’t have a USB-C lead! Infuriating to say the least. I think that I have been mis-sold the Belkin charger and that it was a bit underhand of the representative to give me misleading information because I never needed it in the first place. I’m happy with my phone but everything else was a bit poor.”

Helpful Report

(Apple IPhone 12 64GB Black Refurbished) - Posted 5 years ago

HI Gareth, Thank you for contacting us, I am very sorry to hear about this, So we can look into what has happened here, please email us at Reviews@mobiles.co.uk with the following information: -Your Full name -Full address including Postcode -Email Address -Mobile number -Above review Kind regards Jim Mobiles.co.uk

Posted 5 years ago

“worst phone i have ever had. broke after 13 months and has not worked since, but continue to be stuck in the 2 year contract, as the EE say because there was a slight crack on the screen, which i concur is there, but happened after owning the phone for 3 months. the phone continued to work till one day would no longer charge. i have since read this is an area of issues others have experienced.”

Helpful Report

Posted 5 years ago

Hi, We do understand that having a no working phone can cause a great deal of inconvenience. Your phone will be covered by either a 12 or 24 month manufacturer warranty. As your phone has damage to the screen, this would need to be fixed before the warranty repair can be carried out. You could speak to the manufacturer and asked them to provide a quote for the repair on your screen. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“I had placed three orders, one which arrived on time, two were declined then had to place a 4th order which now appears to be on its way. I have a salary more than double average UK salary and have a very small mortgage so cannot understand where I'd mobile declined three times. Would I recommend mobiles. Co. UK to anyone. To be honest, no as it took many phone calls to eventually resolve the problem.”

Helpful Report

(Apple IPhone SE 128GB Product Red) - Posted 5 years ago

Hi Katherine, We are very sorry to hear that you had been declined on 2 out of the 3 orders you placed. So we can look into what has happened here, please email us at Reviews@mobiles.co.uk with the following information: -Your Full name -Full address including Postcode -Email Address -Mobile number -Above review Kind regards Mohsin Mobiles.co.uk

Posted 5 years ago

“wrong colour phone sent on 1st purchase”

Helpful Report

(Apple IPhone 8 64GB Gold Refurbished) - Posted 5 years ago

Hi Ben, We are sorry to hear you received the wrong colour phone. So we can look into what has happened here, please email us at Reviews@mobiles.co.uk with the following information: -Your Full name -Full address including Postcode -Email Address -Mobile number -Above review Kind regards Mohsin Mobiles.co.uk

Posted 5 years ago

“Not received”

Helpful Report

Posted 5 years ago

Hi there, We are sorry to hear you have not received your phone/sim. So we can look into this, Please email us at Reviews@mobiles.co.uk with the following information: -Your Full Name -Full address including Postcode -Email address -Mobile number -Order Number -Above Review Kind regards Mohsin Mobiles.co.uk

Posted 5 years ago

“7 days after ordering the phone I am still waiting for delivery! The first member of staff I spoke to said it wasn’t their fault and I’d have to take it up with their delivery company, not them. Second member of state was more helpful and did sound apologetic but still couldn’t get any resolution for the problem!”

Helpful Report

Posted 5 years ago

Hi Helen, We are sorry to hear it has taken this long and you have still not received your phone. So we can investigate what has happened here, please email us at Reviews@mobiles.co.uk with the following information: -Your Full name -Full address including Postcode -Email Address -Mobile number -Above review Kind regards Mohsin Mobiles.co.uk

Posted 5 years ago

“I've sent it nack6”

Helpful Report

Posted 5 years ago

Hi Dawn, Not too sure what you mean there. Please email us at Reviews@mobiles.co.uk for any concerns you may have. Thanks Mohsin Mobiles.co.uk

Posted 5 years ago

“Would not recommend”

Helpful Report

Posted 5 years ago

Hi Trudy, We are sorry to hear you would not recommend us. We would like to know more about why you feel this way and hope to find a resolution to any issues you may have had with us. Please email us at Reviews@mobiles.co.uk so we can discuss this further Kind regards Mohsin Mobiles.co.uk

Posted 5 years ago

“Ordered an upgrade so I could keep my number. When I checked my account it had been set up as a new number in my account and I was told I could not now transfer the number to the new phone. Monthly price plan was also more than I had chosen when I ordered. Advised to refuse delivery of the phone to cancel the order. Now have a credit search on my files I did not expect. When I spoke with Vodafone they were really helpful and even managed to get me a better deal. Will NOT use mobiles.co.uk (Carphone warehouse/Dixon’s) again”

Helpful Report

(Apple IPhone 11 64GB Black) - Posted 5 years ago

Hi Wendi, We are very sorry to hear what has happened here. So we can investigate what had happened please please email us at Reviews@mobiles.co.uk with the following information: -Your Full Name -Full address including Postcode -Email address -Mobile number -Above review Kind regards Mohsin Mobiles.co.uk

Posted 5 years ago

“I got sent a refurbished phone instead of new! And new contract instead of keeping my number!! I then have to send back but wait 5 days for my money!!! I have not received money yet”

Helpful Report

(Apple IPhone 11 64GB White) - Posted 5 years ago

Hi Sharon, We are sorry to hear this and apologise for the inconvenience caused. So we can look into this and chase your refund, please email us at Reviews@mobiles.co.uk with the following infromation: -Your Full Name -Full address including Postcode -Email address -Mobile number -Above review Kind regards Mohsin Mobiles.co.uk

Posted 5 years ago

“Good”

Helpful Report

(Apple IPhone 8 64GB Gold Refurbished) - Posted 5 years ago

“I did not receive my phone but I. Still got a vodaphone debit coming out my account”

Helpful Report

(Samsung Galaxy A71 128GB Prism Crush Black) - Posted 5 years ago

Hi Denver, We are sorry to hear you did not receive your phone as expected. If you have still not received your phone and would like us to look into this, please email us at Reviews@mobiles.co.uk with the following information: -Your full name -Full address including Postcode -Email address -Mobile number -Order number Kind regards Mohsin Mobiles.co.uk

Posted 5 years ago

“Was Missold an upgrade, but when I called was passed from Pilar to post. Took a hour to realise the mistake and was refunded supposedly by cheque., ironically customer service who transferred me originally resolved it. The customer service experience could be improved if they would listen and understand the whole query as opposed to making assumptions and trigger happy to transfer.”

Helpful Report

(Apple IPhone 12 Pro 128GB Pacific Blue) - Posted 5 years ago

Hi Yusuf, We are very sorry to hear about the poor service you received from the customer service team. This is not something we like to hear as we believe in providing exceptional customer service at all times. Although I am pleased to hear your issue had eventually been resolved, I would like to feedback on your experience to the relevant team. Please email us at Reviews@mobiles.co.uk with the following information: -Your full name -Full address including Postcode -Email address -Mobile number Kind regards Mohsin Mobiles.co.uk

Posted 5 years ago

“When trying to resolve problems you passed for pillar to post & then get hanged up on, no help what’s so ever .”

Helpful Report

(Apple IPhone 7 Plus 32GB Rose Gold Refurbished) - Posted 5 years ago

Hi Julie, We are sorry to hear you have not been able to get your issue resolved. We would like to help you with this on our end and will ensure we get to the bottom of this for you. Please email us at Reviews@mobiles.co.uk with the following information: -Your full name -Full address including Postcode -Email address -Mobile number Kind regards Mohsin Mobiles.co.uk

Posted 5 years ago

“I did not purchase or receive this item”

Helpful Report

Posted 5 years ago

Hi Helen, We are sorry to hear this. Please email us at Reviews@mobiles.co.uk so we can look into this for you. Kind regards Mohsin Mobiles.co.uk

Posted 5 years ago

“The worst customer service ever I’ve experience. I will not recommend buying any products from them.”

Helpful Report

(VOXI SIM Only 10) - Posted 5 years ago

Hi Pascual, We're sorry to hear that you have found our Customer Service unhelpful and ee'd like to explore why this is and how we can help you with your issue that drove you to contact us. Please drop us an email to Reviews@mobiles.co.uk and provide some fuether detal about your complaint, we'll be more than happy to take a look and work to resolve your complaint. Thanks, Jade Mobiles.co.uk

Posted 5 years ago

“Waited in all day only to find out after several phone that you had cancelled my phone with no reason given.”

Helpful Report

(Apple IPhone 12 64GB White) - Posted 5 years ago

Hi Jason, We are very sorry to hear this, please can you contact us on Reviews@mobiles.co.uk and we can look into this for you. Please provide us with the following: Your Full Address Including postcode Your Mobile Number Your Order Number Your Email Address. Kind regards Craig

Posted 5 years ago

“Great service, prompt updates of your order progression & free next day delivery is amazing. Ordered my phone at 12pm on the Saturday and my phone had arrived less than 24 hours later. I have bought through mobiles.co.uk for several years now and for various family members and I have never had any problems. Would highly recommend to anyone!”

Helpful Report

(Samsung Galaxy S20 128GB Cosmic Grey) - Posted 5 years ago

Hi Carey, we can see you have had a fantastic experience with us and we loved reading your feedback. Please could you consider changing your start rating as you seem to have only given us 1 start? Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“Paid extra for faster delivery yet phone was posted regular delivery. Bad experience”

Helpful Report

(Samsung Galaxy S20 128GB Cosmic Grey) - Posted 5 years ago

Hi Tomasz, Regardless of what you order we won't charge you to receive it. All handsets are delivered by courier, which we believe makes the process of receiving your new phone secure, reliable and most of all free. If you have decided to pay DPD a fee to deliver your order quicker, this would be something you would need to speak with DPD about as we do not charge for delivery. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“I love it”

Helpful Report

(Samsung Galaxy S10 128GB Prism White) - Posted 5 years ago

Hi Swati, So glad to hear you love your product! You have left a 1 star review, however; are there any problems we can look into for you? If not, are you able to amend the rating to reflect your review? Thanks! Jim Mobiles.co.uk

Posted 5 years ago

Mobiles.co.uk is rated 4.7 based on 37,937 reviews