Name: Mobiles.co.uk
Rating: 4.70

“Was Missold an upgrade, but when I called was passed from Pilar to post. Took a hour to realise the mistake and was refunded supposedly by cheque., ironically customer service who transferred me originally resolved it. The customer service experience could be improved if they would listen and understand the whole query as opposed to making assumptions and trigger happy to transfer.”

Helpful Report

(Apple IPhone 12 Pro 128GB Pacific Blue) - Posted 4 years ago

Hi Yusuf, We are very sorry to hear about the poor service you received from the customer service team. This is not something we like to hear as we believe in providing exceptional customer service at all times. Although I am pleased to hear your issue had eventually been resolved, I would like to feedback on your experience to the relevant team. Please email us at Reviews@mobiles.co.uk with the following information: -Your full name -Full address including Postcode -Email address -Mobile number Kind regards Mohsin Mobiles.co.uk

Posted 4 years ago

“When trying to resolve problems you passed for pillar to post & then get hanged up on, no help what’s so ever .”

Helpful Report

(Apple IPhone 7 Plus 32GB Rose Gold Refurbished) - Posted 4 years ago

Hi Julie, We are sorry to hear you have not been able to get your issue resolved. We would like to help you with this on our end and will ensure we get to the bottom of this for you. Please email us at Reviews@mobiles.co.uk with the following information: -Your full name -Full address including Postcode -Email address -Mobile number Kind regards Mohsin Mobiles.co.uk

Posted 4 years ago

“I did not purchase or receive this item”

Helpful Report

Posted 4 years ago

Hi Helen, We are sorry to hear this. Please email us at Reviews@mobiles.co.uk so we can look into this for you. Kind regards Mohsin Mobiles.co.uk

Posted 4 years ago

“The worst customer service ever I’ve experience. I will not recommend buying any products from them.”

Helpful Report

(VOXI SIM Only 10) - Posted 4 years ago

Hi Pascual, We're sorry to hear that you have found our Customer Service unhelpful and ee'd like to explore why this is and how we can help you with your issue that drove you to contact us. Please drop us an email to Reviews@mobiles.co.uk and provide some fuether detal about your complaint, we'll be more than happy to take a look and work to resolve your complaint. Thanks, Jade Mobiles.co.uk

Posted 4 years ago

“Waited in all day only to find out after several phone that you had cancelled my phone with no reason given.”

Helpful Report

(Apple IPhone 12 64GB White) - Posted 4 years ago

Hi Jason, We are very sorry to hear this, please can you contact us on Reviews@mobiles.co.uk and we can look into this for you. Please provide us with the following: Your Full Address Including postcode Your Mobile Number Your Order Number Your Email Address. Kind regards Craig

Posted 4 years ago

“Great service, prompt updates of your order progression & free next day delivery is amazing. Ordered my phone at 12pm on the Saturday and my phone had arrived less than 24 hours later. I have bought through mobiles.co.uk for several years now and for various family members and I have never had any problems. Would highly recommend to anyone!”

Helpful Report

(Samsung Galaxy S20 128GB Cosmic Grey) - Posted 4 years ago

Hi Carey, we can see you have had a fantastic experience with us and we loved reading your feedback. Please could you consider changing your start rating as you seem to have only given us 1 start? Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“Paid extra for faster delivery yet phone was posted regular delivery. Bad experience”

Helpful Report

(Samsung Galaxy S20 128GB Cosmic Grey) - Posted 4 years ago

Hi Tomasz, Regardless of what you order we won't charge you to receive it. All handsets are delivered by courier, which we believe makes the process of receiving your new phone secure, reliable and most of all free. If you have decided to pay DPD a fee to deliver your order quicker, this would be something you would need to speak with DPD about as we do not charge for delivery. Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“I love it”

Helpful Report

(Samsung Galaxy S10 128GB Prism White) - Posted 4 years ago

Hi Swati, So glad to hear you love your product! You have left a 1 star review, however; are there any problems we can look into for you? If not, are you able to amend the rating to reflect your review? Thanks! Jim Mobiles.co.uk

Posted 4 years ago

“I haven't received my item,it was supposed to be delivered yesterday 18/09/2020 but nothing arrived”

Helpful Report

(Samsung Galaxy A71 128GB Prism Crush Silver) - Posted 4 years ago

Hi Malcolm, We are sorry to hear about the issues you are facing with your delivery. We can take a look into this issue further for you. Please could you email us at Reviews@mobiles.co.uk. We'll need you to include the following information: - Your full name - Your address including postcode - Your mobile number - A copy of your review Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“I was misold a product without being told that I would need to set-up an account with the provider I had no credit and was disconnect for 24 hours . I was also charged by mobiles web £10.00 thinking this was my credit and would be cahrged a monthly amount however that ws not the case. in the end had to go into vodafone for them to reconnect me as they said it was not their responsibilty to keep the current number the provider should be responsible. I have had a horrendous experience and will be returning the voxi sim. Miss S Thind”

Helpful Report

(VOXI SIM Only 10) - Posted 4 years ago

Hi Sonia, We're truly sorry to hear that you feel you have been missold and we would like to investigate what's gone wrong here, and put it right, We can take a look into this issue further for you, please could you email us at Reviews@mobiles.co.uk. We'll need you to include the following information: - Your full name - Your address including postcode - Your mobile number - A copy of your review Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“The initial order was wrongly placed due to the website playing up, this was sorted quickly by a helpful person on the phone. However the wrong order turned up (phone was fine but the accessory bundle included a spray rather than the car charger requested). Customer services were useless and rude when I attempted to resolve this. First person cut me off, second person told me I should return to the store to exchange it, when I pointed out I had ordered online and didn't want to travel to a shop I was told my "request" would need to be escalated as I was "unable to go to a store". It is not a request I just want what I paid for. I have now been told it will take 24-48 hours for a response and then they will contact me to confirm what will happen next. This seems very bizarre and poor service, surely you just apologise for the error and send out the correct item???”

Helpful Report

(Apple IPhone 11 Pro 64GB Midnight Green) - Posted 4 years ago

Hi Sarah, It's such a shame to hear of the issues you faced with your order and the shortfalls in Customer Service following the incorrect product arriving. We can take a look into this issue further for you, please could you email us at Reviews@mobiles.co.uk. We'll need you to include the following information: - Your full name - Your address including postcode - Your mobile number - A copy of your review Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“Still waiting for a call back from a manager or customer services about the sale and incorrect information being given. The deal I purchased was not what I ended up with and they have still not done anything to rectify the situation. Disgusting people skills. Highly regret using them to buy my contract. Do not use them!”

Helpful Report

(Samsung Galaxy S10 Lite 128GB Prism White) - Posted 4 years ago

Hi Anna-Louise We're very sorry to hear that you have not received the Manager callback as promised following your issue with your order. We can take a look into this issue further for you and see what's gone wrong, please could you email us at Reviews@mobiles.co.uk. We'll need you to include the following information: - Your full name - Your address including postcode - Your mobile number - A copy of your review Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“Got an email saying delivery after 11am and I would get a time slot. Nothing just get an email saying you missed your delivery even though I’m in and no one has been. Very poor service.”

Helpful Report

(Apple IPhone 11 128GB Black) - Posted 4 years ago

Hi Louise, We are sorry to hear about the issues you are facing with your delivery. We can take a look into this issue further for you. Please could you email us at Reviews@mobiles.co.uk., we'll need you to include the following information: - Your full name - Your address including postcode - Your mobile number - A copy of your review Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“There has been a three day delay on delivery and no explanation why from the company.”

Helpful Report

(Apple IPhone 11 Pro Max 64GB Space Grey) - Posted 4 years ago

Hi Joshua, We can help track your order, please email us at Reviews@mobiles.co.uk., we'll need you to include the following information: - Your full name - Your address including postcode - Your mobile number - A copy of your review Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“The sim not working so I don’t have a working phone”

Helpful Report

(Apple IPhone 7 32GB Rose Gold) - Posted 4 years ago

Hi Clare, please could you email us at Reviews@mobiles.co.uk., we'll need you to include the following information: - Your full name - Your address including postcode - Your mobile number - A copy of your review Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“Email states iPhone 11 yellow.. I ordered and received iPhone 11 white Not sure why this info is incorrect??”

Helpful Report

Posted 4 years ago

Hi Steven, We are sorry to hear this. If you have received the incorrect colour handset we will need to set up an exchange for the correct one. So we can look into this please email us on Reviews@mobiles.co.uk. Please include the following when you email us: -Your full name - Full address including Postcode - email address - Mobile number - Above review Kind Regards Mohsin Mobiles.co.uk

Posted 4 years ago

“I was supposed to receive my phone the day after I ordered it. I contacted DPD and they told me I have to speak with mobiles.co.uk. I contacted mobiles.co.uk and they told me it takes 3-5 days to do an investigation. In the meantime, I am without a phone and they are not able to send me a new phone.”

Helpful Report

(Apple IPhone 11 Pro 256GB Midnight Green) - Posted 4 years ago

Hi Olivia, We are sorry to hear you have still not received your phone. From your message, it seems like a parcel search has been authorised by DPD. So we can look into this, please you could email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Mobile Number - Above Review Regards, Mohsin Mobiles.co.uk

Posted 4 years ago

“Initial communication ok once order placed and dispatched then it goes down hill fast. Dpd could not find the house and said no one in, no calling card or photo to prove. Nightmare to find out what was happening only to discover mobiles asked for dpd to send back to them. Contacted mobiles customer service very poor wont cancel contract till I phone they never delivered gets back to them, the they said do I want them to resend it when they get it back. What on earth!!!!”

Helpful Report

(Apple IPhone 7 Plus 128GB JetBlack Refurb) - Posted 4 years ago

Hi Terence, We understand how frustrating this must be and apologise for the inconvenience caused. So we can check to see why your phone was returned, please you could email us at Reviews@mobiles.co.uk with the information below and we will look into this: - Full Name - Address Including postcode - Email Address - Mobile Number - Above Review Regards, Mohsin Mobiles.co.uk

Posted 4 years ago

“Shocking service never will buy again. Use less staff. So difficult and so slow OMG”

Helpful Report

(Apple IPhone XR 64GB Black Refurbished) - Posted 4 years ago

Hi Khawar, We are sorry to hear this and apologise for the inconvenience caused. please you could email us at Reviews@mobiles.co.uk with the information below and we will look into this: - Full Name - Address Including postcode - Email Address - Mobile Number - Above Review -Your issue Regards, Mohsin Mobiles.co.uk

Posted 4 years ago

“Did not receive the phone I ordered; was expecting a delivery today but when I clicked on the DPD link I found out the phone had been returned to mobiles.co.uk. I phoned mobiles.co.uk who advised my order had been cancelled and they could not tell me the reason why. I am really surprised I was not informed of this especially as I have already been charged (I am awating a refund).”

Helpful Report

(Apple IPhone 11 64GB Purple) - Posted 4 years ago

Hi Daniel, We are sorry to hear your phone had been returned to our warehouse and you were not advised on why this had been done. So we can look into seeing why your phone was returned and check the update on your refund please you could email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Mobile Number - Above Review Regards, Mohsin Mobiles.co.uk

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews