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Mobiles.co.uk Reviews

4.7 Rating 37,364 Reviews

94 %

of reviewers recommend Mobiles.co.uk

Company Reviews

Product Reviews

4.7

Based on 37,364 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk 5 star review on 24th February 2024

Mobiles.co.uk 5 star review on 31st January 2024

Carleen Dickinson

Mobiles.co.uk 5 star review on 31st January 2024

Carleen Dickinson

Mobiles.co.uk 5 star review on 20th December 2023

Mobiles.co.uk 5 star review on 11th December 2023

Mobiles.co.uk 5 star review on 7th December 2023

Mobiles.co.uk 5 star review on 7th December 2023

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was supposed to get it end of last week!! Very disappointed!!”

Posted 3 years ago

Hi Cecilia, We are sorry to hear your phone did not arrive at the time you were expecting this to come. We understanding how frustrating this must be on your end. If you would like to discuss this further, Please email us on Reviews@mobiles.co.uk so we can look into this what has happened here. Thanks Mohsin Mobiles.co.uk

Posted 3 years ago

“Worst experience ever”

(Apple IPhone XS 256GB Space Grey) - Posted 3 years ago

Hi Malcolm, We are very sorry to hear this. Please email us on Reviews@mobiles.co.uk with details on what happened so we can look into this. We look forward to hearing from you. Thanks Mohsin Mobiles.co.uk

Posted 3 years ago

“not happy with service”

Posted 3 years ago

Hi Keith, We are sorry to hear you are not happy with the service provided. Please email us on Reviews@mobiles.co.uk with details on what you have been unhappy with so we can look into this. Please include the following in your email: - Your Full Name - Full Address including Postcode - Email address - Mobile number Thanks Mohsin Mobiles.co.uk

Posted 3 years ago

“Sheet company you’re make me crazy it’s take few days and 3 times changed it dates for delivery”

Posted 3 years ago

Hi Shaifullah, We are sorry to hear this, Please email us on Reviews@mobiles.co.uk with the following details so we can look into this: - Your Full Name - Full Address including Postcode - Email address - Mobile number - Above review Thanks Mohsin Mobiles.co.uk

Posted 3 years ago

“It’s sheet company just I am order the phone 3 times changed it the dates what is going on I am confused to get my money back or what”

(Samsung Galaxy S20 Plus 5G 128GB Cosmic Grey Refurbished) - Posted 3 years ago

Hi Shaifullah, We are sorry to hear this, Please email us on Reviews@mobiles.co.uk with the following details so we can look into this: - Your Full Name - Full Address including Postcode - Email address - Mobile number - Above review Thanks Mohsin Mobiles.co.uk

Posted 3 years ago

“I have never been more disappointed with the service of a company. First I was sent the wrong SIM card, when the network told me this wasn’t right, I contacted your customer service. I was then told by your customer service chat worker Sive multiple times that I was wrong and needed to wait 48 hours for the number to change. I checked with EE and that was not the case at all, this was really bad advice that would’ve left me with someone else’s number (an active EE account) for another 48 hours. In total going between yours and EE’s customer service lines, combing both your websites, reading every last word of the emails you’d sent me and every article online I could find, I lost a about 4-5 hours of my day, not the mention the stress of what should’ve been an easy transaction. I’m left disappointed, angry and wanting some sort of compensation for my wasted time. Otherwise, I just don’t see myself using this website again. I’m considering posting on your review pages publicly but I have not decided yet as I’ve not had any contact back from you.”

(Apple IPhone 11 64GB Green) - Posted 3 years ago

Hi Alex, We are very sorry to hear this, not something we like to hear at all. We understand how frustrating this must have been on your end. please email us on Reviews@mobiles.co.uk with the following details so we can look into this: - Your Full Name - Full Address including Postcode - Email address - Mobile number - Above review Thanks Mohsin Mobiles.co.uk

Posted 3 years ago

“Taken a week to arrive meaning cannot port until next week. So much for next day delivery. Had to contact around 8 times and very unhelpful. Will now receive another bill my current network which I wouldn’t have had they delivered as promised.”

(Apple IPhone 11 Pro 64GB Space Grey Refurbished) - Posted 3 years ago

Hi Gavin, We are sorry to hear that it had taken over a week for your phone to be delivered which has resulted in you being billed from your previous network. So we can look into this on our end, please email us on Reviews@mobiles.co.uk with the following details so we can look into this: - Your Full Name - Full Address including Postcode - Email address - Mobile number Thanks Mohsin Mobiles.co.uk

Posted 3 years ago

“i am not happy this deal”

(Apple IPhone 8 Plus 64GB Gold Refurbished) - Posted 3 years ago

Hi Paramjit, We are sorry to hear you are not happy with the deal you chose. If you are wanting to return this, please email us on Reviews@mobiles.co.uk with the following details so we can look into this: - Your Full Name - Full Address including Postcode - Email address - Mobile number Thanks Mohsin Mobiles.co.uk

Posted 3 years ago

“Crap service phone still not delivered after52 hours I am stuck in the house waiting!!!!!!! No updates can’t find out still if it’s out for delivery today it is now 1pm”

(Samsung Galaxy S20 Plus 5G 128GB Cosmic Black) - Posted 3 years ago

Hi Phillip, We apologise for the delay in your handset being delivered to you. If your phone has still not been delivered, please email us on Reviews@mobiles.co.uk with the following details so we can look into this: - Your Full Name - Full Address including Postcode - Email address - Mobile number Thanks Mohsin Mobiles.co.uk

Posted 3 years ago

“Whilst using your web site to purchase a new phone, it didn’t make abundantly obvious some very relevant information. Which resulted in having to return the new phone at my cost. Not satisfactory at all.”

(Apple IPhone 11 64GB Black) - Posted 3 years ago

Hi Dominic, We are sorry to hear you had returned your phone due to information that was not made clear on our website. We would like to know more regarding this so we can feed this back if need be. Please email us on Reviews@mobiles.co.uk with some details so we can look into this. Thanks Mohsin Mobiles.co.uk

Posted 3 years ago

“I have not used it yet as I have I have been incapacitated with heart failure. How can I contact you I have not received any invoice or paperwork from you. I noticed from my bank statement you have charged me £75.00 although I entered the code and it is shown on the basket reminder you sent me. This seems to be common practice these days with online retailers and it is not the first time it has happened to me as I have no choice but to shop online being a 77 year old disabled person. I will review the phone when I can if you tell me where to send it to as all your emails say no reply which I find really annoying especially when you are asking questions that I cannot reply to.”

Posted 3 years ago

Hi Dave, We are sorry to hear about your current health condition and wish you a fast recovery. From your review, it seems like the promotional discount code did not work upon checkout. Also, we are sorry to hear you have been unable to get reply to any emails sent from ourselves. Please email us directly on Reviews@mobiles.co.uk with the following details and we will be more than happy to look into this further: - Your full name - Full Address including postcode - Email address - Mobile number - Above review Kind Regards Mohsin Mobiles.co.uk

Posted 3 years ago

“Accused me of fraud then Cancelled the order and had the phone returned to them while it was in transit with DPD! So a full day wasted. Now they won't even remove their searches from my credit file. Or help me to resolve the issue. ABSOLUTE JOKE”

(Apple IPhone SE 64GB Black) - Posted 3 years ago

Hi Julie, We are sorry to hear about this. If you have already been in touch via a different platform we would be happy to asisst you there. However we can check this out for you if you send us an email at Reviews@mobiles.co.uk. Regards, Kash Mobiles.co.uk

Posted 3 years ago

“Very poor packing of item sent . Did not know that Mobiles.co.uk are owned by Carphone Warehouse only found out after ordering as i would have not ordered as i don't trust Carphone Warehouse.”

(Alcatel 10 66 4MB Black) - Posted 3 years ago

Hi Fahim, We are sorry to hear that you feel this way. We can investigate this further to advise you further regarding the packaging of the order. Do you possibly have an image of how the package arrived? So that we can check it out could you please email us at Reviews@mobiles.co.uk. Regard, Kash Mobiles.co.uk

Posted 3 years ago

“Endless emails and texts explaining how my driver Robbie was going to deliver the phone yesterday; except he didn’t. Apparently I wasn’t in even the i didn’t leave the house all day. DPD website shows a photograph of the van on a road as proof but not ability to speak to anyone or complain. Mobiles.co.uk very clear delivery issues are not their problem. The measure of a company is what happens when something goes wrong”

(Apple IPhone 11 64GB Black) - Posted 3 years ago

Hi James, Thanks for getting in touch. We are sorry to hear about the issues that you have experiecened with the delivery of yoour order. We can certainly investigate this further and check this out with DPD. So we can look into it please could you email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address - Mobile number - order number Regards, Kash Mobiles.co.uk

Posted 3 years ago

“Got the phone very quickly but the gift I am still waiting on although in the contract they said it would be delivered 3-5 days after the phone we are 3-4weeks on and despite several emails and been fob off still waiting?very disappointed customer”

(Oppo A9 2020 128GB Marine Green) - Posted 3 years ago

Hi David, We are sorry to hear about this and we can check this out for you. So that we can check this out and see what has gone on with the order and the emails that you have sent we would need you to email our dedicated email queue. Could you please email us at Reviews@mobiles.co.uk with further information regarding your complaint and we can check it out. Regards, Kash Mobiles.co.uk

Posted 3 years ago

“Terrible communication and service. Avoid.”

(Apple IPhone SE 64GB White) - Posted 3 years ago

Hi David, Thanks for getting in touch. We are sorry to hear about the issues that you have had with communication and service. We can certainly check this out for you but we just require some further information. If you could please update your review we can advise you further. Alternatively please feel free to email us at Reviews@mobiles.co.uk with some further information. Regards, Kash Mobiles.co.uk

Posted 3 years ago

“I ordered iPhone delivery, on contract, sent to my partners home, cos of isolation, it arrived and was then held back by fraud team, also took my downpayment”

(Apple IPhone SE 64GB Black) - Posted 4 years ago

Hi Colin, We are sorry to hear this. We would need to look into this in further details to see what has happened here. Please email us on Reviews@mobiles.co.uk with the following info: - Full name - Full Address including Postcode - Email Address and Mobiles number - Order number - Above review Thanks, Mohsin Mobiles.co.uk

Posted 3 years ago

“Customer services have been no help at all, very bad experience. Phone still not working!!”

(Apple IPhone 11 64GB White) - Posted 4 years ago

Hi Emily, We are sorry to hear your phone is not working at all and not had much help with customer services either. We would like to help you with the issue you are having. Please email us on Reviews@mobiles.co.uk with the following info: - Full name - Full Address including Postcode - Email Address and Mobiles number - Order number - Above review and issues you are having with the phone Thanks Mohsin Mobiles.co.uk

Posted 3 years ago

“Phone has not arrived and I have been charged for it”

(Apple IPhone SE 64GB White) - Posted 4 years ago

Hi Charley, We are sorry to hear your phone has not arrived. We would like to look into this for you on our end to see what the hold up is. Please can you email us on Reviews@mobiles.co.uk with the following details: - Your Full Name - Full Address including Postcode - Email Address - Mobile Number - Above review Thanks Mohsin Mobiles.co.uk

Posted 4 years ago

“Try e-mailing mobiles.co.uk”

(Samsung Galaxy A10 32GB Black) - Posted 4 years ago

Hi Brian, Feel free to email us on Reviews@mobiles.co.uk and we will respond to you there. Thanks Mohsin Mobiles.co.uk

Posted 4 years ago

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Mobiles.co.uk is rated 4.7 based on 37,364 reviews