Name: Mobiles.co.uk
Rating: 4.70

“Internet is much slower signal quality has gone down, started to cut me off while on call never happened befoe”

Posted 1 year ago

Hello Zaheer Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry for to hear the internet of your recent order is slower than expected. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards, Chris | Mobiles.co.uk

Posted 1 year ago

“Not good at all. Have had major issues with contact clarification and still no resolution if I will be receiving my cashback. Would definitely avoid the low prices are not worth the hassle!”

Helpful Report

Posted 1 year ago

Hello Purveen Thank you for your review. I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Roshni | Mobiles.co.uk

Posted 1 year ago

“A great experience… definitely not! The package arrived without the mobile phone, only the mobile phone case I ordered at the same time was in the parcel, which actually arrived a day early, luckily we were in. When I called you mobiles.co.uk I was informed that I now have to wait whilst they do an investigation which will take 2 weeks in total.”

Helpful Report

Posted 1 year ago

Hello Jackie Thank you for reaching out to us to let you know of your experience I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear you've not received your order. I’d like to assist you today and help provide a resolution, however you were unable to take my call, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 year ago

“not helpful at all phone was for my disabledbrotheryou can't send me the details I need for courierso sent back want be using u again”

Helpful Report

(Samsung Galaxy A15 Blue) - Posted 1 year ago

Hello Thank you for your review. I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I’d like to assist you today and help provide a resolution therefore I have sent you an email so we can discuss this further. Kind regards Grace | Mobiles.co.uk

Posted 1 year ago

“I still do not have the tariff I purchased from mobiles.com I’ve made 2 phone calls and sent an email. I was informed it would be rectified by Tuesday 30th. This has not been done.”

Helpful Report

Posted 1 year ago

Hello Kelly Thank you for your review. At Mobiles.co.uk we pride ourselves at putting the customers at the heart of everything we do and unfortunately, we have fallen short on this occasion which we apologise for. I can confirm the issue with your tariff has been resolved, please allow 24 working hours for your allowances to be updated. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“Never have I come across such poor customer service.”

Helpful Report

Posted 1 year ago

Hi Iain I'm sorry to hear you aren't happy with our Customer Service, I will be listening to all calls you have had with our team and feeding back any issues. This is not the service we are wanting our customer's to experience. I can see you have now been in contact with our Trustpilot Team and Grace has emailed you regarding this. Kind regards Amy - Mobiles.co.uk

Posted 1 year ago

“I was happy to shop with you until I realised that your cashback claim links took me through third parties and they had trapped me to enter their paid membership. Why my all personal details including bank account is transferred to a third party? Why can I not directly deal ONLY with you? I tried to cancel that membership, there were even further traps to keep it. At last the screen said it was cancelled and they will send me a confirmative e-mail, but they did not. I hope I am not scammed here. These kind of nonsense make people loose trust to such a big name like Curry's. Please do not get your customers to be involved in third parties like www.completesavings.co.uk. Be clear and neat, make no complicated maizes in online shopping.That would increase the trust to your brand.”

Helpful Report

(Vodafone-Sim-Only-Deals) - Posted 1 year ago

Hi Mukerrem Thank you for your review. Complete Savings is an online cashback programme whereby you sign up and agree to pay £18 per month. I can confirm we have not passed on your details or shared your information, you would have needed to click the page for Complete Savings and then provide them with your personal details, including your bank details. I'm sorry you feel this process was not clear, your feedback on this is important in helping us to identify areas in which we can improve. Kind regards Amy - Mobiles.co.uk

Posted 1 year ago

“Company don't answer the phone, there number is engaged all the time during the short business hours, they didn't transfer my number, despite having all my info,they didn't pass my information onto vodafone, they lied about the price and deal. I signed up to £8 per month for 24 months with 200gb of data and according to Vodafone my deal is nearly£20 per month. And mobiles.co.uk apparently doesn't exist it's earphone warehouse. Had I known that I would never of signed up.”

Helpful Report

Posted 1 year ago

Hello Gordon Thank you for reaching out to us to let you know of your experience I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your order I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution as a result, I have sent you an email with so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 year ago

“The delivery driver refused to give the phone to my husband! I was at work and therefore not home to accept delivery. Absolutely rubbish service.”

Helpful Report

(Samsung Galaxy A05s Silver) - Posted 1 year ago

Hello Victoria Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your delivery and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 1 year ago

“The aim has not turned up. I have tried contacting the company and got nowhere. Couldn't track the item . It's day 5 and still no SIM and they have already booked my aim swap in two working days”

Helpful Report

(Vodafone-Sim-Only-Deals) - Posted 1 year ago

“nothing is working”

Helpful Report

Posted 1 year ago

Hello Anonymous Thank you for your review. It’s disappointing to hear about the issues with your order and we apologise this has yet to be resolved. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Thanks for your patience. Chris | Mobiles.co.uk

Posted 1 year ago

“Very bad.delivery is expecting delays”

Helpful Report

(Apple IPhone 15 Pro Max 256GB Natural Titanium) - Posted 1 year ago

Hello Anonymous Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear your delivery hasn’t been received. Due to issues outside of our direct control your order was delayed. Since your review I can confirm your order was successfully delivered on the 6th April. Thanks for your patience. Chris | Mobiles.co.uk

Posted 1 year ago

“Week on from ordering and still not recieved the SIM,they bombard you for a review of something you haven't recieved yet.”

Helpful Report

Posted 1 year ago

Hello Alan Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear your delivery has been delayed; this was likely due to the Easter Bank holiday weekend. We have taken on board your feedback regarding the frequency of our review emails, you shouldn’t be asked to review a product you have yet to receive and the likely cause is due to the bank holiday. If you haven’t received your SIM card by Friday please contact the network and obtain a SIM replacement. Thank you for your patience. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“Appalling service - new connection not provided, live help permannently 'busy', contact numbers disable you within a brief period = no customer service or back up. Go elsewhere.”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. It’s disappointing to hear of a case such as yours in which we have fallen so far short of the standards of service we aim to deliver and I’m sorry to hear you’re having issues with your connection. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“My line cut off failed to deliver sim 10 days. Still waiting”

Helpful Report

(Vodafone-Sim-Only-Deals) - Posted 1 year ago

Hello Ahmet Thank you for reaching out to us to let us know of your experience. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear your delivery has been delayed; this was likely due to the Easter Bank holiday weekend. As you were unhappy to accept my call we assume this has now been resolved. Thank you for your understanding. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“10 days still no sim card. My phone line transferred unfortunately I don't have a sim card to activate the line. Incompetent, never ever use this company.”

Helpful Report

Posted 1 year ago

Hello Ahmet Thank you for reaching out to us to let us know of your experience. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear your delivery has been delayed; this was likely due to the Easter Bank holiday weekend. As you were unhappy to accept my call we assume this has now been resolved. Thank you for your understanding. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“Cancelled my order ,non delivery from dpd ,and 3 hours trying to sort delivery ,after driver went to wrong address .but refused to answer phone for delivery”

Helpful Report

(Samsung Galaxy S24 128GB Onyx Black) - Posted 1 year ago

Hello David Thank you for reaching out to us to let us know of your experience. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry for to hear your delivery hasn’t arrived. I’ve reported the issue to DPD in order to reduce this from happening again in future. If your order has been returned we recommend you allow 5 working days for the disconnection before replacing your order. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“Awful. Someone messed up my order! I asked for an upgrade which is a simple process and I didn’t have the time but instead someone did a sim swap so my phone went dead soon after placing the order and then I couldn’t get a hold of anyone. When I eventually got someone’s phone to ring Vodafone they said someone’s from car phone warehouse did a sim swap which meant I had to now go into store or wait for the delivery of the sim to arrive. Such a faff and nightmare when the upgrade should be the simplest process.”

Helpful Report

Posted 1 year ago

Hello Zaakir Thank you for reaching out to us to let us know of your experience. It’s disappointing to hear of a case such as yours in which we have fallen so far short of the standards of service we aim to deliver and I’m sorry to hear your SIM card was cut off prematurely. We can see this was caused by a system related error which we are currently investigating. Thank you for taking the time to speak to me today. I’m pleased this issue is now resolved and hope you will purchase from us again in future. Kind regards Chris | Mobiles.co.uk

Posted 1 year ago

“itshould be made more aware that you hae to pay double what the monthly plan is and the claim it back every other month thats why I cancelled”

Helpful Report

(Vodafone-Sim-Only-Deals) - Posted 1 year ago

Hello Michelle Thank you review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. Thank you for taking the time to speak to me today, I’m pleased this issue is now resolved Kind regards Roshni | Mobiles.co.uk

Posted 1 year ago

“Mis sold the package and could not get back on contact to discuss this on the day. The phone will be returned and you will not receive any further business from me.”

Helpful Report

(Google Pixel 8 Pro 128GB Obsidian) - Posted 1 year ago

Hello Lee I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause. Thank you for taking the time to speak to me today, I will be in contact with you as discussed Kind regards Roshni | Mobiles.co.uk

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews