Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.71

4.7 Rating 37,378 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,378 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 24th February 2024

129

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order cancelled by yourself so obviously can't comment”

Helpful Report

Posted 4 years ago

Hi Margaret, We are sorry to hear your order was canceled. We would need to look into this further to see why this had been done. We did try to call you but unable to get through to you. So we can look into this, please email us on Reviews@mobiles.co.uk with the above review and the following details: • Your full name • Full address including postcode • Telephone number • Email address Thanks Mohsin Mobiles.co.uk

Posted 4 years ago

“You advertised as £20 a month when it was £28 a month which I cant afford, then tell me it takes 5 working days to cancel even tho I called you before it was even dispatched, seems dodgy to me”

Helpful Report

(Apple IPhone 7 128GB Rose Gold Refurb) - Posted 4 years ago

Hi Charlotte, We are sorry to hear that you were paying more than the amount agreed. We would like to investigate this further and confirm that the contract has been cancelled. So that we can investigate it could you please email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Very poor service. Rejected my cash back due to changing my new contract to an old phone number”

Helpful Report

Posted 4 years ago

Hi Lewis, We are sorry to hear that your cashback claim has been rejected due to you transferring your number. You can check out the following link for further information on cashback. https://www.mobiles.co.uk/cashback We would advise that you email us at Reviews@mobiles.co.uk with a copy of the bills and the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Regardless of the fact that I opted out of every marketing option I am getting pummelled with marketing and surveys. Here is my review: I don’t even have the phone yet and I am being sent surveys and marketing emails and texts. If the company is not willing to honour it’s own opt outs heaven knows what else I am in for.”

Helpful Report

(Google Pixel 4 64GB Just Black) - Posted 4 years ago

Hi Mark, We are sorry to hear about the issues that you have experienced with the marketing information that you are receiving. If you didn't opt into this we would like to investigate it further and get it resolved as soon as possible. So that we can investigate it could you please email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Not impressed!!”

Helpful Report

Posted 4 years ago

Hi Susan, I'm very sorry to hear that you feel this way. We would like some further information regarding your experience so that we can address them for you. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Couldn’t believe how quick the phone arrived & v affordable. No hassle so far”

Helpful Report

(Apple IPhone XR 64GB White) - Posted 4 years ago

Dear Christina, We are happy to hear about the service that you have received. It's unfortunate that you have left a one-star review so please do let us know if there is anything that we can help with. If the review has been marked as a one-star in error you are welcome to update the review accordingly. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Why buy your mobile anywhere else? An easy intrenet transaction, with pricing a lot cheaper than going direct to mobile suppliers. Next day delivery too. Who could ask for anymore?”

Helpful Report

(Apple IPhone 11 64GB Black) - Posted 4 years ago

Hi Gregory, Thank you for taking the time out to leave us positive feedback. We are happy to know that you have found the ordering process easy and efficient and found a good price too! We can see you have left us a One-star review, is there anything that you were not happy with regarding your order? If not, you are more than welcome to amend your review accordingly. If there is anything you would like to discuss, feel free to email us on Reviews@mobiles.co.uk and we will respond from there. Thanks Mohsin Mobiles.co.uk

Posted 4 years ago

“Order cancelled when on route. No contact from you at all. Operator couldn't give much more information. All I had to tell me I wasn't receiving phone was the DPD tracker saying it was being returned to you. You need better communication whatever the reason for the issue was.”

Helpful Report

(Samsung Galaxy S10 Lite 128GB Prism Silver) - Posted 4 years ago

Hi Jennifer, We are sorry to hear about this. From what you have advised we would like to check this out and see what has gone on in regards to the order being returned back to you. So that we can check the status of the return and why this has been returned please could you email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 4 years ago

“Was told phone would be with me the following day, still havnt recieved it 3 days later.”

Helpful Report

(Samsung Galaxy S10 128GB Prism Black) - Posted 4 years ago

Hi James, We are sorry to hear you have still not received your phone and have been waiting for 3 days for delivery. We have just tried to call you to give you an update regarding your delivery. We can confirm the parcel was sent to the wrong depot hence the delay, this is now being redirected and will be out for delivery to you tomorrow. Again, we would like to apologise for the delay here, should you want to discuss this further, please email us on Reviews@mobiles.co.uk and we will get back in contact with you. Thanks Mohsin Mobiles.co.uk

Posted 4 years ago

“Would not recommend. I purchased a phone with a cash back offer attached however, when it came to claiming, they had no record of it. Very disappointed”

Helpful Report

Posted 4 years ago

Hi Tina, We had just tried to call you but unable to get through to you. We are sorry to hear that there was no record of cashback on your purchase. There is two types of Cashback that we have through our deals here, one is Auto Cashback which is sent out 38 working days after purchase and the second is Cashback by redemption where you upload your bills through your online account to claim this. We would like to have a look into your account in detail to see if there was any cashback attached at the time of purchase. So we can do this, please email us on Reviews@mobiles.co.uk with the following details: - Your full name - Your address including postcode - Your email address - Your mobile number - Your order number Thanks Mohsin Mobiles.co.uk

Posted 4 years ago

“They sent me the wrong contract for my monthly plan and it still hasnt been fixed”

Helpful Report

(Samsung Galaxy S10 128GB Prism Black) - Posted 4 years ago

Hi Elliot, We are sorry to hear your monthly plan issue has still not been fixed. Thank you for taking the time to speak to us Following our call, EE should update the discount on your monthly tariff on their end, however, if for any reason they do not, email us on Reviews@mobiles.co.uk with the folliwing details and we will escalate to EE to reolve: - Your full name - Your address including postcode - Your email address - Your mobile number - Your order number Thanks Mohsin Mobiles.co.uk

Posted 4 years ago

“I have had a really bad experience with your company I would not use you again a I would not recommend you to any body else”

Helpful Report

(Apple IPhone 11 64GB Black) - Posted 4 years ago

Hi James, We are very sorry to hear this. We would like to look into what happened, please email us on Reviews@mobiles.co.uk so we can look into resolving your issue. Thanks Mohsin Mobiles.co.uk

Posted 4 years ago

“Ordered phone on Friday and still waiting on it. Dpd say it might arrive tomorrow totally unacceptable. I have a 11 year old child who is most upset as this was meant to be his AQE treat last Saturday and he is gonna have to wait another day. I will never use mobiles.co.uk again as this the SLA for Northern Ireland is 2 days and I’m now wait for 4. You need to amend the website to reflect that and also confirm delivery date at time of purchases but say next day delivery and then charge me £4 in Ca pls to find out there is small print. Not happy”

Helpful Report

(Apple IPhone 11 64GB Black) - Posted 4 years ago

Hi Janine, We are sorry to hear this. We would like to look into this for you and get this resolved. Please email us on Reviews@mobiles.co.uk with your Full name, full address including Postcode, email address and mobile number. Thanks Mohsin Mobiles.co.uk

Posted 4 years ago

“Girl I spoke to on Saturday was too busy ignoring me and laughing with her friend. Appalling.”

Helpful Report

(Apple IPhone 11 64GB Purple Refurbished) - Posted 4 years ago

Hi Jenny, We are very sorry to hear this, not something we like to hear at all. We’re always working on improving our Customer Services and would like to ensure any comments and feedback are passed onto the relevant team. We would like to look into this further and escalate on our end so this will not happen again. Please email us on Reviews@mobiles.co.uk along with the following details: Your Full Name Your Full address including Post Code Email address Order number Thanks Mohsin Mobiles.co.uk

Posted 4 years ago

“Would give it 0 if I could. Ordered it last Monday, and have still not received it”

Helpful Report

Posted 4 years ago

Hi there, We are sorry to hear you have still not received your phone. We would like to look into this for you and get this resolved as soon as possible. Please email us on Reviews@mobiles.co.uk along with the following details: Your Full Name Your Full address including Post Code Email address Order number Thanks Mohsin Mobiles.co.uk

Posted 4 years ago

“Great service, very quick and my phone was in perfect condition. The only issue was I couldn’t open the SIM card bit as the tool wasn’t included in the box.”

Helpful Report

(Apple IPhone 11 64GB Black Refurbished) - Posted 4 years ago

Hi Limarah, We are sorry to hear you did not receive the sim pin along with your phone to open the sim tray for your phone. This is usually within the box, however, we can only apologize that you did not receive this. You can usually use a hair pin to open the sim tray. We would like to send you a sim pin, please email us on Reviews@mobiles.co.uk and we will get this sent out to you. Thanks Mohsin Mobiles.co.uk

Posted 4 years ago

“Refurbished phone received with damaged screen. Appeared to be second hand. Have returned for replacement and would be happy to post another review once received.”

Helpful Report

(Apple IPhone 11 64GB Black Refurbished) - Posted 4 years ago

Hi Vince, We are sorry to hear you had received your phone with a damaged screen. We hope that your exchanged handset will be with you very soon. Should you have any issues or concerns please email us on Reviews@mobiles.co.uk and we will be able to assist you from there. Thanks Mohsin Mobiles.co.uk

Posted 4 years ago

“Really disappointed, phone came and didn’t work, it kept re starting when I was using it and when the phone was locked. Having to send back.”

Helpful Report

(Apple IPhone 11 64GB Black Refurbished) - Posted 4 years ago

Hi Ella, We are sorry to hear about the issues that you have had with your handset. If you experience a fault with your handset within 30 days of purchase we can get it exchanged for you. However if you have any issues outside of this timeframe you can visit your local Carphone Warehouse store for it to be looked into. If this isn't resolved as of yet please get in touch and we can check this out for you. Please drop us an email at Reviews@mobiles.co.uk and we can check it out. Regards, Kash Mobiles.co.uk

Posted 4 years ago

“The whole experience was terrible. So I cancelled. They then still took £22 from my bank. I cancelled around 7 days. So well within the cooling off period. I would never use o2 or mobiles uk ever again. No one has ever had the decency to contact me and trying to get my £22 back. I’ll never see that again. They obviously need it more than me.”

Helpful Report

Posted 4 years ago

Hi Jason, We are very sorry to hear this. We would like to look into this and get what you are owed back. please contact us at Reviews@mobiles.co.uk. We will need you to include the following details within your email: - Your full name - Your address including postcode - Your email address - Your mobile number - Your order number Regards, Mohsin Mobiles.co.uk

Posted 4 years ago

“Fantastic service and great prices, prompt advice over phone. Very pleased with the service”

Helpful Report

(Apple IPhone 11 64GB Purple) - Posted 4 years ago

Hi Diane, It's great to hear about your experience. However it seems that you have left a 1-star rating. If you have submitted this incorrectly you can change your star rating. Regards, Kash Mobiles.co.uk

Posted 4 years ago

Mobiles.co.uk is rated 4.7 based on 37,378 reviews