Name: Mobiles.co.uk
Rating: 4.70

“Why buy your mobile anywhere else? An easy intrenet transaction, with pricing a lot cheaper than going direct to mobile suppliers. Next day delivery too. Who could ask for anymore?”

Helpful Report

(Apple IPhone 11 64GB Black) - Posted 6 years ago

Hi Gregory, Thank you for taking the time out to leave us positive feedback. We are happy to know that you have found the ordering process easy and efficient and found a good price too! We can see you have left us a One-star review, is there anything that you were not happy with regarding your order? If not, you are more than welcome to amend your review accordingly. If there is anything you would like to discuss, feel free to email us on Reviews@mobiles.co.uk and we will respond from there. Thanks Mohsin Mobiles.co.uk

Posted 6 years ago

“Order cancelled when on route. No contact from you at all. Operator couldn't give much more information. All I had to tell me I wasn't receiving phone was the DPD tracker saying it was being returned to you. You need better communication whatever the reason for the issue was.”

Helpful Report

(Samsung Galaxy S10 Lite 128GB Prism Silver) - Posted 6 years ago

Hi Jennifer, We are sorry to hear about this. From what you have advised we would like to check this out and see what has gone on in regards to the order being returned back to you. So that we can check the status of the return and why this has been returned please could you email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 6 years ago

“Was told phone would be with me the following day, still havnt recieved it 3 days later.”

Helpful Report

(Samsung Galaxy S10 128GB Prism Black) - Posted 6 years ago

Hi James, We are sorry to hear you have still not received your phone and have been waiting for 3 days for delivery. We have just tried to call you to give you an update regarding your delivery. We can confirm the parcel was sent to the wrong depot hence the delay, this is now being redirected and will be out for delivery to you tomorrow. Again, we would like to apologise for the delay here, should you want to discuss this further, please email us on Reviews@mobiles.co.uk and we will get back in contact with you. Thanks Mohsin Mobiles.co.uk

Posted 6 years ago

“Would not recommend. I purchased a phone with a cash back offer attached however, when it came to claiming, they had no record of it. Very disappointed”

Helpful Report

Posted 6 years ago

Hi Tina, We had just tried to call you but unable to get through to you. We are sorry to hear that there was no record of cashback on your purchase. There is two types of Cashback that we have through our deals here, one is Auto Cashback which is sent out 38 working days after purchase and the second is Cashback by redemption where you upload your bills through your online account to claim this. We would like to have a look into your account in detail to see if there was any cashback attached at the time of purchase. So we can do this, please email us on Reviews@mobiles.co.uk with the following details: - Your full name - Your address including postcode - Your email address - Your mobile number - Your order number Thanks Mohsin Mobiles.co.uk

Posted 6 years ago

“They sent me the wrong contract for my monthly plan and it still hasnt been fixed”

Helpful Report

(Samsung Galaxy S10 128GB Prism Black) - Posted 6 years ago

Hi Elliot, We are sorry to hear your monthly plan issue has still not been fixed. Thank you for taking the time to speak to us Following our call, EE should update the discount on your monthly tariff on their end, however, if for any reason they do not, email us on Reviews@mobiles.co.uk with the folliwing details and we will escalate to EE to reolve: - Your full name - Your address including postcode - Your email address - Your mobile number - Your order number Thanks Mohsin Mobiles.co.uk

Posted 6 years ago

“I have had a really bad experience with your company I would not use you again a I would not recommend you to any body else”

Helpful Report

(Apple IPhone 11 64GB Black) - Posted 6 years ago

Hi James, We are very sorry to hear this. We would like to look into what happened, please email us on Reviews@mobiles.co.uk so we can look into resolving your issue. Thanks Mohsin Mobiles.co.uk

Posted 6 years ago

“Ordered phone on Friday and still waiting on it. Dpd say it might arrive tomorrow totally unacceptable. I have a 11 year old child who is most upset as this was meant to be his AQE treat last Saturday and he is gonna have to wait another day. I will never use mobiles.co.uk again as this the SLA for Northern Ireland is 2 days and I’m now wait for 4. You need to amend the website to reflect that and also confirm delivery date at time of purchases but say next day delivery and then charge me £4 in Ca pls to find out there is small print. Not happy”

Helpful Report

(Apple IPhone 11 64GB Black) - Posted 6 years ago

Hi Janine, We are sorry to hear this. We would like to look into this for you and get this resolved. Please email us on Reviews@mobiles.co.uk with your Full name, full address including Postcode, email address and mobile number. Thanks Mohsin Mobiles.co.uk

Posted 6 years ago

“Girl I spoke to on Saturday was too busy ignoring me and laughing with her friend. Appalling.”

Helpful Report

(Apple IPhone 11 64GB Purple Refurbished) - Posted 6 years ago

Hi Jenny, We are very sorry to hear this, not something we like to hear at all. We’re always working on improving our Customer Services and would like to ensure any comments and feedback are passed onto the relevant team. We would like to look into this further and escalate on our end so this will not happen again. Please email us on Reviews@mobiles.co.uk along with the following details: Your Full Name Your Full address including Post Code Email address Order number Thanks Mohsin Mobiles.co.uk

Posted 6 years ago

“Would give it 0 if I could. Ordered it last Monday, and have still not received it”

Helpful Report

Posted 6 years ago

Hi there, We are sorry to hear you have still not received your phone. We would like to look into this for you and get this resolved as soon as possible. Please email us on Reviews@mobiles.co.uk along with the following details: Your Full Name Your Full address including Post Code Email address Order number Thanks Mohsin Mobiles.co.uk

Posted 6 years ago

“Great service, very quick and my phone was in perfect condition. The only issue was I couldn’t open the SIM card bit as the tool wasn’t included in the box.”

Helpful Report

(Apple IPhone 11 64GB Black Refurbished) - Posted 6 years ago

Hi Limarah, We are sorry to hear you did not receive the sim pin along with your phone to open the sim tray for your phone. This is usually within the box, however, we can only apologize that you did not receive this. You can usually use a hair pin to open the sim tray. We would like to send you a sim pin, please email us on Reviews@mobiles.co.uk and we will get this sent out to you. Thanks Mohsin Mobiles.co.uk

Posted 6 years ago

“Refurbished phone received with damaged screen. Appeared to be second hand. Have returned for replacement and would be happy to post another review once received.”

Helpful Report

(Apple IPhone 11 64GB Black Refurbished) - Posted 6 years ago

Hi Vince, We are sorry to hear you had received your phone with a damaged screen. We hope that your exchanged handset will be with you very soon. Should you have any issues or concerns please email us on Reviews@mobiles.co.uk and we will be able to assist you from there. Thanks Mohsin Mobiles.co.uk

Posted 6 years ago

“Really disappointed, phone came and didn’t work, it kept re starting when I was using it and when the phone was locked. Having to send back.”

Helpful Report

(Apple IPhone 11 64GB Black Refurbished) - Posted 6 years ago

Hi Ella, We are sorry to hear about the issues that you have had with your handset. If you experience a fault with your handset within 30 days of purchase we can get it exchanged for you. However if you have any issues outside of this timeframe you can visit your local Carphone Warehouse store for it to be looked into. If this isn't resolved as of yet please get in touch and we can check this out for you. Please drop us an email at Reviews@mobiles.co.uk and we can check it out. Regards, Kash Mobiles.co.uk

Posted 6 years ago

“The whole experience was terrible. So I cancelled. They then still took £22 from my bank. I cancelled around 7 days. So well within the cooling off period. I would never use o2 or mobiles uk ever again. No one has ever had the decency to contact me and trying to get my £22 back. I’ll never see that again. They obviously need it more than me.”

Helpful Report

Posted 6 years ago

Hi Jason, We are very sorry to hear this. We would like to look into this and get what you are owed back. please contact us at Reviews@mobiles.co.uk. We will need you to include the following details within your email: - Your full name - Your address including postcode - Your email address - Your mobile number - Your order number Regards, Mohsin Mobiles.co.uk

Posted 6 years ago

“Fantastic service and great prices, prompt advice over phone. Very pleased with the service”

Helpful Report

(Apple IPhone 11 64GB Purple) - Posted 6 years ago

Hi Diane, It's great to hear about your experience. However it seems that you have left a 1-star rating. If you have submitted this incorrectly you can change your star rating. Regards, Kash Mobiles.co.uk

Posted 6 years ago

“PLACED ORDER.. DID NOT TURN UP.. IN 30 YEARS I HAVE NEVER BEEN REFUSED WITH A CREDIT RATING OF 985. NO EMAIL TO ADVISE WHY.”

Helpful Report

(Samsung Galaxy A70 128GB Black) - Posted 6 years ago

Hi Hussain, It's unfortunate to hear about the problems that you have had with the order. When you place an order for a contract a credit check would be carried out. Credit checks are carried out by the network and not us which means that we can't provide specific information. For further information on your credit report we would advise that you contact Experian or Equifax. Regards, Kash Mobiles.co.uk

Posted 6 years ago

“I applied for my contract update,I had to contact customer service as they wanted to double check some info. Over the phone guys went through all the terms and conditions ect and then said that he found some better offer for me and if I would like to use it. So I said yes bear in mind I called regarding my upgrade. It turns out it wasn't an upgrade but completely new contract. It cost me lots of stress and additional £30 to cover all charges and cancellation. I got it on begging of December so its makes me think that someone was working "extra"hard for additional Christmas bonus.im not impressed, wont be using online service again cos its turn out much more hassle and stress...”

Helpful Report

Posted 6 years ago

Hi Julia, We are sorry to hear about the issues with your contract. If you have been provided with a new deal rather than an upgrade you can return this within 14 days and upgrade your existing number instead. It's unfortunate that this has caused you to incur charges and we can check this out. Just to advise any amount taken from the network that is owed back to you would show on your next bill. You can email us with the information below at Reviews@mobiles.co.uk. - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 6 years ago

“Not received sim and been charged”

Helpful Report

Posted 6 years ago

Hi Elisha, We are sorry to hear that you are being charged for a SIM that you haven't recieved. When the order is dispatched the SIM/contract is connected which means that the network would start to bill you right away. If the SIM is lost please do contact us and we can advise you further regarding a replacement SIM Card. Please could you email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 6 years ago

“Absolutely nothing went right”

Helpful Report

Posted 6 years ago

Hi Colin, We are sorry to hear about your review. For us to look into this we would require further information so please do feel free to get in touch. Regards, Kash Mobiles.co.uk

Posted 6 years ago

“didnt send a sim card, wouldnt help, on the phone for hours, avoid !!”

Helpful Report

Posted 6 years ago

Hi Simon, We are sorry to hear that you didn't receive a SIM with your order. In the case that this happens we can send you out a SIM or you can obtain a replacement from the network. In most cases, it would be quicker to obtain a new SIM from the network as they can provide you with this in-store. If you are having any issues getting a replacement SIM please do get in touch with us at Reviews@mobiles.co.uk. Please ensure that you include the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 6 years ago

“I bought a phone and I returned it within a week. After a month and many phone calls I have not had my refund and O2 are still charging me monthly for a phone I don’t have and a contract I cancelled. It’s been over a month and they lied about refunding me in 3-5 days. It takes ten mins minimum for them to pick up the phone. Really poor customer services and not trustworthy for refunds.”

Helpful Report

Posted 6 years ago

Hi Alice, It's unfortunate to hear about your experience with your cancelled order. If your contract has been disconnected any amount owed would reflect on your next bill. However if this still hasn't been resolved for you after your billing date please contact us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Mobiles.co.uk Reviews