Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,754 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,754 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PLACED ORDER.. DID NOT TURN UP.. IN 30 YEARS I HAVE NEVER BEEN REFUSED WITH A CREDIT RATING OF 985. NO EMAIL TO ADVISE WHY.”

Helpful Report

(Samsung Galaxy A70 128GB Black) - Posted 5 years ago

Hi Hussain, It's unfortunate to hear about the problems that you have had with the order. When you place an order for a contract a credit check would be carried out. Credit checks are carried out by the network and not us which means that we can't provide specific information. For further information on your credit report we would advise that you contact Experian or Equifax. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“I applied for my contract update,I had to contact customer service as they wanted to double check some info. Over the phone guys went through all the terms and conditions ect and then said that he found some better offer for me and if I would like to use it. So I said yes bear in mind I called regarding my upgrade. It turns out it wasn't an upgrade but completely new contract. It cost me lots of stress and additional £30 to cover all charges and cancellation. I got it on begging of December so its makes me think that someone was working "extra"hard for additional Christmas bonus.im not impressed, wont be using online service again cos its turn out much more hassle and stress...”

Helpful Report

Posted 5 years ago

Hi Julia, We are sorry to hear about the issues with your contract. If you have been provided with a new deal rather than an upgrade you can return this within 14 days and upgrade your existing number instead. It's unfortunate that this has caused you to incur charges and we can check this out. Just to advise any amount taken from the network that is owed back to you would show on your next bill. You can email us with the information below at Reviews@mobiles.co.uk. - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Not received sim and been charged”

Helpful Report

Posted 5 years ago

Hi Elisha, We are sorry to hear that you are being charged for a SIM that you haven't recieved. When the order is dispatched the SIM/contract is connected which means that the network would start to bill you right away. If the SIM is lost please do contact us and we can advise you further regarding a replacement SIM Card. Please could you email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Absolutely nothing went right”

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Posted 5 years ago

Hi Colin, We are sorry to hear about your review. For us to look into this we would require further information so please do feel free to get in touch. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“didnt send a sim card, wouldnt help, on the phone for hours, avoid !!”

Helpful Report

Posted 5 years ago

Hi Simon, We are sorry to hear that you didn't receive a SIM with your order. In the case that this happens we can send you out a SIM or you can obtain a replacement from the network. In most cases, it would be quicker to obtain a new SIM from the network as they can provide you with this in-store. If you are having any issues getting a replacement SIM please do get in touch with us at Reviews@mobiles.co.uk. Please ensure that you include the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“I bought a phone and I returned it within a week. After a month and many phone calls I have not had my refund and O2 are still charging me monthly for a phone I don’t have and a contract I cancelled. It’s been over a month and they lied about refunding me in 3-5 days. It takes ten mins minimum for them to pick up the phone. Really poor customer services and not trustworthy for refunds.”

Helpful Report

Posted 5 years ago

Hi Alice, It's unfortunate to hear about your experience with your cancelled order. If your contract has been disconnected any amount owed would reflect on your next bill. However if this still hasn't been resolved for you after your billing date please contact us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Unfortunately, I have been left with no choice but to update my previous review. Initially, I was happy with the site ease of use and how quickly my phone came. The reason I ordered the phone in the first place was the incentive, I had purposely found a phone provider who offered vouchers. According to the website ' vouchers are sent within 2 working days of the phone being purchased'. Because I ordered the phone on the 27/12/2019 I allowed for the fact that over the Christmas period there would be a delay, at this point I assumed vouchers were sent by post. I waited until January before I raised an issue. I received an email stating the issue would be looked into with 3-5 working days, I had to chase this up, when I finally did get a response, I was told that I had been sent a digital voucher 5 days after purchase, I was asked to check my junk mailbox. I check my messages daily, however, as I was not expecting a digital voucher I thought I better double-check my emails. I was not surprised when I could not locate the email. I wrote back advising that no such email had been sent and that they should send another one. I got the first response to my issue 07/01/20, it is now 23/01/20 and I still have not received the voucher. This is unacceptable, I have explained to them if they offer an incentive then they should deliver and if for any reason they can't then they should inform the customer. The customer service is shocking and why does no one answer the phone?? The only thing good about this company is the delivery time.”

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(Samsung Galaxy A20e 32GB Blue) - Posted 5 years ago

“I am still waiting on my SIM card one month later yet I am being charged for a line rental I am unable to use”

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Posted 5 years ago

Hi Michelle, Please email us at Reviews@mobiles.co.uk and we can investigate this further. On your email please include the following: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“Worst customer service , do not use them !!”

Helpful Report

(Apple IPhone 11 Pro 64GB Gold Refurbished) - Posted 5 years ago

Hi Tarun, we are disappointed to read your comments, if there is anything we could help you with please email us at Reviews@mobiles.co.uk. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“Zero stars. I was sold a contract that I was told was £8 a month - turns out its £20 a month and you have to claim the difference. My call to cancel the contract(within 14 day period) was not acted upon and then money was taken from my account! As soon as I realised what had happened I called again and was told it was too late to cancel and I was now tied into a 12 month contract! Disgusting fraudulent practice. Do not go any near this company!!”

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Posted 5 years ago

Hi Jennifer, please email us at trustpilot@mobiles.co.uk and we can investigate this further. On your email please include the following: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“It should be called cheating mobile.co.uk , I been told to pay an up front cost of £95 for iPhone 11 which was clearly written on the website too but unfortunately they took £250 from my account without my permission which was very unpredictable.”

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(Apple IPhone 11 64GB Black) - Posted 5 years ago

Hi Zakir, Please email us at Reviews@mobiles.co.uk and we can investigate this further. On your email please include the following: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“I have not received my mobile yet”

Helpful Report

Posted 5 years ago

Hi Devraj, we can see that a change to your delivery has been requested via the DPD tracking site. If you do require any further help, please email us at Reviews@mobiles.co.uk and we can investigate this further. On your email please include the following: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“Purchased an upgrade for £31/month with 20GB of data but when contract invoice was received it was for £43/month. Phone also came with a new SIM card with a new number. An abrupt advisor at Mobiles.co.uk could not help me and told me to phone my provider who confirmed that an upgrade had not been done and an additional line had been ordered and added to my existing account. I also had been allocated 15GB of data and not 20GB! Unfortunately I lost complete confidence in their ability to "get things right" and cancelled the contract and returned the phone on the same day it arrived.”

Helpful Report

(Samsung Galaxy S10 128GB Prism Silver) - Posted 5 years ago

Hi, we are sorry to hear about the issues you have encountered with your recent purchase and are sad to see that you have cancelled and returned your order. We do offer a range of upgrades and new contracts and would also advise double-checking your order details before confirming at the checkout. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“I ordered a phone end of November and I havnt even had it a mo th and it’s full of faults. I can’t even use it as it’s got a ghost screen.”

Helpful Report

Posted 5 years ago

Hi Nicole, We are sorry to hear that the handset has become faulty. If you have purchased the handset within the last 30 days please contact us and we can get this checked out. If you are outside of the 30 days exchange period, please visit your local Carphone Warehouse store with the handset and a colleague can check this out. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“No impressed with mobiles.co.uk I ordered two mobiles but only received one because they processed the phones separately and gave each phone it's own order number when I contacted mobiles.co.uk to find out what had happened they said the phone company won't now allow me to have another phone on the same deal as I was now classed as an existing customer and the deal was for new customers only No idea why this happened when I ordered them together that they then processed them separately and when I questioned this I just got told this happens from time to time. So not a great experience for the first time using mobiles.co.uk and definitely won't be recommending to anyone.”

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(Samsung Galaxy S10 128GB Prism Silver) - Posted 5 years ago

Hi Jade, We are sorry to hear about this. All contracts would be subject to a credit check. If the network declines the second check we wouldn't be able to overturn the decision. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Bought through Quidco and you declined my cash back again !!!!!!!! Disgusting service !!!!!!”

Helpful Report

Posted 5 years ago

Hi Philip, We are sorry to hear about the issues with your cashback. If this is regarding the cashback provided by Quidco, we would advise that you contact them directly. Unfortunately we can't authorise cashback provided by a third party. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Easy to use .Really good deals .Cant fault the service. 1 happy customer.”

Helpful Report

Posted 5 years ago

Hi Paul, It's great to hear this. However as you have left a 1 star review is there any issues that you have had. If you have added the incorrect star rating please feel free to amend this. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“One month in and still do not have a working phone. Emailed, phoned and still no closer to having a working phone. Might see you in court.”

Helpful Report

Posted 5 years ago

Hi Alexander, I'm sorry that you are still experiencing issues with the handset. Due to the busy period it may take a little longer to respond, however we can check this out. Please email us at Reviews@mobiles.co.uk with the following information. - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Phone keeps freezing only just recieved it. We will be sending it back”

Helpful Report

(Apple IPhone 7 Plus 128GB Black Refurb) - Posted 5 years ago

Hi Victoria, We are sorry to hear that you received a faulty handset. I would advise to get in touch and get the exchange set up if the handset was purchased within 30 days. If you have any issues please contact us at Reviews@mobiles.co.uk with the below information. - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Rubbish, nothing worked first time”

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Posted 5 years ago

Hi, We are sorry to hear about your review. If you require any assistance please get in touch. Regards, Kash Mobiles.co.uk

Posted 5 years ago

Mobiles.co.uk is rated 4.7 based on 37,754 reviews