I bought a phone and I returned it within a week. After a month and many phone calls I have not had my refund and O2 are still charging me monthly for a phone I don’t have and a contract I cancelled. It’s been over a month and they lied about refunding me in 3-5 days. It takes ten mins minimum for them to pick up the phone. Really poor customer services and not trustworthy for refunds.
Helpful Report
Posted 1 month ago
Hi Alice,

It's unfortunate to hear about your experience with your cancelled order.

If your contract has been disconnected any amount owed would reflect on your next bill.

However if this still hasn't been resolved for you after your billing date please contact us at with the information below:

- Full Name
- Address Including postcode
- Email Address
- Order number
- Mobile Number


Posted 1 month ago is rated 4.68 based on 28,300 reviews

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Alice, Customer Support

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