Name: Mobiles.co.uk
Rating: 4.70

“The experience is a good one until there is a problem. I had made an error in my app when typing an important piece of information which caused my application to decline. In order to resolve it I rang mobiles .co. uk to resolve. I had to make 5 phone calls with an average wait time of one hour each time. I was cut off, told to ring back, given incorrect information. Finally to be able to resolve I rang the network I was joining who answered straight away and dealt with my call efficiently. Thankfully, I only need to call them in the future. I would gave gone straigh to the but mobiles.co.uk have the best deals. If you don’t have an issue with the initial set up you won’t have a problem. The worst telephone service I have ever received, and when I asked to complain they didn’t want to know.”

Helpful Report

Posted 5 years ago

Hi, We’re disappointed to learn of the experience you’ve had with our Customer Services. We’re always working on improving our Customer Services and would like to ensure any comments and feedback are passed onto the relevant team. To allow us to do this, we’ll need you to get in contact with us. Please could you email us on Reviews@mobiles.co.uk along with a copy of this review and the following information: • Full name • Full address with postcode • Mobile Number • Email Address/Date of birth Please feel free to include any further feedback from your recent contact with us so we can ensure this is logged. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Still awaiting refund one month on”

Helpful Report

Posted 5 years ago

Hi Rebecca, It's unfortunate to hear about the delay with the refund. Refund should take a maximum of 5 working days once processed. However due to the timescale we would need to check this out and see what has gone on. Please email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Normally I give Mobiles.co.uk good rating but on this occasion I have to give a very poor rating. I ordered 2 phones from Vodaphone for my daughters and the SIMs that we’re sent could not be activated. Apparently, they are not registered for the phones we received. I stupidly tried to set them up for Christmas and now my daughters have 2 phones that do not work! It’s such a shame as all over phones have been so easy to set up”

Helpful Report

Posted 5 years ago

Hi Helen, We are sorry to hear that the connections for the SIM's were not successful. We can check this out and see what the issue seems to be. However in order to do so, we would require some further information. Usually, it's a quick fix with the network. However please email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“My I phone 11 is very unreliable”

Helpful Report

Posted 5 years ago

Hi, We are sorry to hear about this. If you are experiencing issues with your handset we would advise that you contact us. Please could you drop us an email at Reviews@mobiles.co.uk with further information along with the below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“I would never purchase anything from mobiles.co.uk I had the worst experience ever. I wasn’t in when the phones I purchased were delivered. I received a text to say they would try delivering again the next day. I later noticed that they had been returned to the company. It took me nearly 3 days to get through to only be treated like a fraud. When I asked why had the phones been returned to receive absolutely no reason and told they can’t tell me. I then see that the network that I had bought the phones for had charged me for the contracts that were cancelled and for phones I never received. I contacted mobiles.co.uk to find out why and was told it would be escalated. I am as yet waiting for a response and more importantly a refund. My advice don’t purchase online through a subsidiary like this company.”

Helpful Report

Posted 5 years ago

Hi Tasleem, I would like to apologise for the inconvenience caused with your delivery. We can certainly take a look into your query for you and see what has happened here. Could you please drop us an email with further information at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“quick delivery service but Sent my phone back and not had a refund as of yet and its been a week since you received it”

Helpful Report

Posted 5 years ago

Hi Eve, We are sorry to hear about this. Once we processed the return into our system the refund is processed and should show in your account within 5 working days. Due to the Christmas period, this may be slightly longer. However if you don't have this by after the timescale of 5 working days, please get back in touch. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Ordered a phone in November for a Christmas present For my daughter and I have had no feedback from mobiles.co.uk to explain why I still haven’t received it by 24th December. My daughter will be extremely disappointed now. If there was some form of communication I could understand it but I have nothing. When I try to make contact there is a 5 working day responses time which is way too long and I still haven’t had a reply beyond 5 working days now.”

Helpful Report

Posted 5 years ago

Hi Stuart, I would sincerely like to apologise for the delay with the delivery of your order. Due to the timescale, it's likely that the order is lost but we would need to take a further look into this. Please could you email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Terrible customer service”

Helpful Report

Posted 5 years ago

Hi, I'm very sorry to hear about this. If there is anything that we can help with, please get back in touch. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“An error with their system duplicated a cancelled order which meant spending at least 6 hours on the phone to customer services (taking at least half hour to answer) over the period of a week. This has also.meant that I have paid for a phone / contract I don't even have and is taking ages for the network to rectify due to mobiles.co.uk system issues”

Helpful Report

Posted 5 years ago

Hi Kevin, We are sorry to hear about this and we can check this out. So that we can check this out and see what the issue is we would need you to email us. You can email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

H Kevin, It's unfortunate to hear about the issues that you have had with your order. It can take the network a few days to get the order cancelled and the line disconnected. However if the issue isn't resolved please contact us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Cancelled my order before it was delivered but the phone was still sent out. Phone was returned immediately and was told that all payments and contracts were cancelled. However, £420 was still taken from my bank account as an upfront payment and then Vodafone took £33 from me as a direct debit. I’m still waiting my refunds after almost a month !”

Helpful Report

Posted 5 years ago

Hi Peter, I'm very sorry to hear about this. Refunds can take 5 working days to show back in your account from the date that it is processed. Regarding the bill from Vodafone it's likely that this was processed before the disconnection took place. If Vodafone do owe you anything, it would reflect on your next bill. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Customer service is the worst”

Helpful Report

Posted 5 years ago

Hi, We are sorry to hear that you feel this way. If you require any assistance please get back in touch. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Awful service”

Helpful Report

Posted 5 years ago

Hi Megan, we are sorry to hear about that. If you require any assistance please get in touch. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Unable to gain access to the web logon page to manage the cash back deal, tried to resolve this a few times with no luck, check out all the reviews before placing an order”

Helpful Report

Posted 5 years ago

Hi Jivin, We are sorry to hear about this. Have you tried resetting the password for your account? You can reset your password at https://www.mobiles.co.uk/my-account/forgot-order-id . If you continue to have issues let us know and we can help you out further. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“A good deal spoilt by some bad advice, I was out of contract with Vodafone and was told by the advisor from Mobiles.co.uk that I could take on a new contract with them and take my existing number to the new phone / sim deal which was much cheaper than upgrading with Vodafone on my existing contract. Wrong! you can't, you have to convert the existing contract to pay as you go and then cancel it and port the number over using an online form from Vodafone, the problem being Vodafone require a months notice to change you from monthly to PAYG meaning you're paying for 2 contracts for a month before you can port the number over and start using your new phone properly with your old number! And to rub salt into the wound Vodafone are charging me an additional £23.50 of extra charges on the new phone that I haven't even used yet, they assure me it will be sorted out on the billing run but given that their advisors can't even tell me what the charges are for I'm not confident. If Mobiles.co.uk had given me the correct advice at time of purchase I wouldn't be in this situation as I wouldn't have taken on the new contract, but then they would have lost a sale.....!”

Helpful Report

Posted 5 years ago

Hi Steve, I'm really sorry to hear about this and we can certainly investigate this further to see what has gone on here. Unfortunately internal number ports within the same network are not always possible. In most cases, you would need to port your old number to a different network then port it back in onto the new number. If you would like us to investigate this further please email us at Reviews@mobiles.co.uk with the below information. - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“SIM card never turned up went back to o2”

Helpful Report

Posted 5 years ago

Hi Steve, We are sorry to hear about this. We would advise that you contact us as soon as possible so that we can get this investigated. If you require further assistance please get back to us. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Absolute shambles of an experience. Would never use again. They ended up costing me so much time and money by messing me around over the phone (hours of waiting to speak to someone on a non-free number) and three days I had to take mornings off work to be around to collect my phone. Lost out so much financially through no fault of my own and they have done nothing to compensate me or even show they care.”

Helpful Report

Posted 5 years ago

Hi Mitesh, So sorry to hear about this and we can certainly investigate this further. In order for us to see what has happened could you please email us at Reviews@mobiles.co.uk with the information below. - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Very poor service”

Helpful Report

Posted 5 years ago

Hi, We are sorry to hear about this. Please feel free to contact us with further information and we can look into your query. Kash Mobiles.co.uk

Posted 5 years ago

“Bought a phone.quickly realized did not need it.Customer Services could not do this had to ring following day first time subsequent both in excess of half an hour waiting.Hope their phones are better than their customer services”

Helpful Report

Posted 5 years ago

Hi Philip, We are sorry to hear about the issues that you have experienced. Please feel free to email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Returned phone unopened as found better deal locally. Still no refund for up front price paid. I shouldn’t have to chase this up it should happen automatically. That’s was over three weeks ago!!”

Helpful Report

Posted 5 years ago

Hi Michael, I'm very sorry for the delay with your refund. Refunds are processed once we receive the return back at the warehouse. Once the return has processed a refund is issued and it should show in your account within 5 working days. If you still don't have the refund, please email us at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Took payment without having stock. Received an email with no indication as to if or when I will receive the item paid for and offered no alternatives. Received extremely poor customer service when contacting overseas call centre. Advised that I was unable to cancel order despite the fact that order had not even been received. Requested to speak to a manager and was refused. Passed from pillar to post before being cut off. Still awaiting refund.”

Helpful Report

(Apple IPhone 11 64GB Green) - Posted 5 years ago

Hi Phil, I'm very sorry to hear about the issues that you have experienced. We can certainly look into your query for you and see what has gone on. Please feel free to get in touch at Reviews@mobiles.co.uk with further information and we can check it out. Regards, Kash Mobiles.co.uk

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews