Name: Mobiles.co.uk
Rating: 4.70

“Very poor vastly disappointed I would welcome someone to give me a call on this number to talk about the contract I have been put on But I wonder if one of your representatives wil call I bet no”

Helpful Report

Posted 5 years ago

Hi William, I'm really sorry to hear about this and we would like to look into this. In order to check this out we would require further information from you. If you require any assistance please get in touch. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Terrible”

Helpful Report

Posted 5 years ago

Hi Hermon, Sorry to hear that you feel this way. If you require any assistance please get in touch with us. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“I requested a SIM free contract and end d up with a contract with a new SIM,which was unnecessary as I am already with O2 so I am paying the higher monthly rate , as far as I am aware nothing can be done not good enough.”

Helpful Report

Posted 5 years ago

Hi Lisa, It's really unfortunate to hear about this and we can check this out. Mobiles.co.uk don't offer handset only contracts as we sell monthly contracts with a SIM. If you were provided with the incorrect information or are not happy with this you can look at returning the contract. For further information, you can visit the link below: https://www.mobiles.co.uk/help Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Do not use”

Helpful Report

Posted 5 years ago

Hi Darren, We are sorry to hear that you feel that way. Please let us know if you require any assistance. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Notice you can’t call their customer service? I’m not surprised, false valuations, false reports of damage and faults, loss of items. Avoid if you value your time.”

Helpful Report

Posted 5 years ago

Hi Ryan, I would like to apologise for the service that you have received on this occasion. Due to the busy period, it may take longer to get through to the Customer Service Team. However if you have anything that you require assistance with we would be happy to help you out if you email us at Reviews@mobiles.co.uk. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Deals are good but customer service is horrible and need to improve alot.”

Helpful Report

Posted 5 years ago

Hi, We’re disappointed to learn of the experience you’ve had with our Customer Services. We’re always working on improving our Customer Services and would like to ensure any comments and feedback are passed onto the relevant team. To allow us to do this, we’ll need you to get in contact with us. Please could you email us on Reviews@mobiles.co.uk along with a copy of this review and the following information: • Full name • Full address with postcode • Mobile Number • Email Address/Date of birth Please feel free to include any further feedback from your recent contact with us so we can ensure this is logged. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Terrible. Phone not delivered on time. Was weeks late. Then delivered with and hour of notice. I had to go to a depot to collect because no notice was given. The phone was smashed. Then promised a new delivery after over another week of waiting. Phone not delivered. Phoned mobiles.co.uk and was finally delivered next day. Terrible experience”

Helpful Report

Posted 5 years ago

Hi Katherine. It's unfortunate to hear about the service that you have received. We hope that this has been resolved for you now. We are always working on improving services and feedback is always taken seriously. We hope that Mobiles.co.uk are able to provide a better experience in the future. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Hi Black Friday deals offering 60GB data unlimited minutes and text £415 upfront £33 monthly line rental I bought this offer but still I didn’t get 60GBData from Vodafone I spoke with your Coustomer service they didn’t answer I am awaited your reply Thanks Sarathkumar”

Helpful Report

Posted 5 years ago

Hi Sarathkumar, We are sorry to hear about the issues that you have experienced with your tariff. I can confirm that if you purchased 60GB of data you would receive this amount. You may want to contact Vodafone to confirm this or check under the extras section on your Vodafone account. If Vodafone confirms that you don't have the 60GB data please get back in touch with us. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“They are selling iPhone XR on the o2 contract knowing full well that there are issues with the handset and dropping o2 signal. I think it’s awful they are selling this to people and the customer service since my purchase has been completely unhelpful.”

Helpful Report

Posted 5 years ago

Hi Alice, We are sorry to hear about this and we can certainly check this out for you. Have you contacted the network regarding this as they should be able to get this resolved for you if it is a signal issue on their end? If you still are having issues please could you email the team at Reviews@mobiles.co.uk so that we can investigate this further? - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Brillant service from online to over the phone. Recieved my phone the next day and it is brilliant! Best deals on this site than anywhere else online or on the highstreet. Would recommend highly.”

Helpful Report

(Samsung Galaxy S10 128GB Prism Black) - Posted 5 years ago

Hi Molik, Thanks for leaving your review. We hope that you are happy with the service. It seems that you have given us a 1-star review. Did you mean to log a positive one instead, please feel free to change this if there has been any mistake. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Horrible customer service. I had to call 3 times and they kept switching me to a different department and still could not resolve my problem, all I needed was to change my plan”

Helpful Report

Posted 5 years ago

Hi Vladimir, We are sorry to hear about this and we hope that this is now resolved. If you require any assistance we would be happy to help you out. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“1) Delay on Mobile purchased, I had to cancel my mobile... 2) Cashback was cancelled as my previous cashback had not been completed by Mobiles.co.uk 3) Apparently my new SIM deal has been sent, which was never received. I was left to run around to obtain a new sim from the Network. Mobiles.co.uk couldn't issue new sim. I paid for a service for two weeks, when I did not have any sim card Very Very poor service... My advise is to go somewhere else and not use Mobiles.co.uk”

Helpful Report

Posted 5 years ago

Hi, We are sorry to hear that you had to cancel the order. We can take a look into your SIM query and see what has gone on to get this resolved. In order for us to check it out could you please email us at Reviews@mobiles.co.uk . Mobiles.co.uk offer 2 cashback types, Cashback by redemption and Automatic cashback. If you have cashback by redemption you can log into your account and select the 'My Cashback' Section, so you can check the bills you need to submit. Automatic cashback is usually processed within 60 days from the order date. If you don't have this I would advise to follow the link below: https://www.mobiles.co.uk/cashback Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Still waiting for my £100 cash back yet”

Helpful Report

Posted 5 years ago

Hi Santok, We are sorry to hear that you don't have the cashback as of yet. Mobiles.co.uk offer Cashback by redemption and Automatic cashback. If you have cashback by redemption you can log into your account and select the 'My Cashback' Section, so you can check the bills you need to submit. Automatic cashback is usually processed within 60 days from the order date. If you don't have this I would advise to follow the link below: https://www.mobiles.co.uk/cashback Regards, Kash Mobiles.co.uk

Posted 5 years ago

“They didn’t send me any confirmation of my order, so I couldn’t create an account without an order number. When I tried to call I got pushed around different people , then the last one hung up. Customer service was terrible.”

Helpful Report

Posted 5 years ago

Hi Robert, We are sorry to hear about this and it's unfortunate to hear about the service that you have received. We would like to look into the service that you have received and pass on any comments and feedback that you may have. If you could email the team over at Reviews@mobiles.co.uk we can also help with your account. - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Connection was diificult and switching numbers took 10 hours of work by my wife snd I. The situation was saved by a briilliant girl, Ellie at Vodafone Exeter -”

Helpful Report

Posted 5 years ago

Hi Mark, We are sorry to hear about that. If you require further assistance please get back in touch. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Received the product several weeks late despite being sold as next day delivery. Had to make 4 phone calls chasing the location of my phone amounting to 4 hours phone call time. Very unhelpful customer service who could never offer any accurate information and promised new delivery dates twice which they then weren’t received on. Phone was delivered to the wrong address containing someone else’s receipt and information. sim card that was sent with the phone then didn’t work and we had to contact the contract provider to resolve the issue. Was promised money back as compensation for the major delay and bad service I had received, still awaiting my compensation.”

Helpful Report

Posted 5 years ago

Hi Ruth, We are sorry to hear about the experience that you have had with your order. We aim to resolve all customer queries as soon as possible. However we can look into your query and see what is going on with this. If you require any assistance please could you email the team at Reviews@mobiles.co.uk . - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Bad customer service still waiting for refund mobile sent back the the I received it over 3 weeks ago and monthly payment taken from my bank.”

Helpful Report

Posted 5 years ago

Hi Khan, We are sorry to hear about the delay with your refund. Refunds can take 5 working days to reach your account once the return has been processed at the warehouse. Regarding the payment taken from the network, this should reflect on your next bill if you are owed any amount. If you would like us to check anything out, please email us at Reviews@mobiles.co.uk. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“I can claim my first payback back at 7 months. My account states my first payback is 12 months. I've contacted mobiles now twice about this with not even as much as a reply. Looking at other reviews regards payback I'm not holding my breath.”

Helpful Report

Posted 5 years ago

“My experience was fine and as a result recommended you to my mother in law. She was turned down on a credit check which is completely bizarre as she could easily pay for the contract in full! Mobiles.co.uk have denied any responsibility as have O2 who don’t even have an order number. The customer service was completely pathetic as no one is capable of answering our questions. I note many Black Friday purchases were rejected in 2018 and it seems this has happened again. We can only assume that being 86 and not having several loans to your name means one fails a credit check for a £24 per month phone! The irony is that I work with children and young adults who have phone contracts. The whole process has absolutely destroyed the confidence of my mother in law who has made an amazing effort to move into the digital age. She already has a contract phone but can’t get one through mobile.co.uk. When we offered to pay £480 upfront we can’t do that. What an unbelievable world we live in. You have probably tried to contact her but she will not answer the phone owing to a complete lack of confidence. As a retired Headteacher on a good pension, a homeowner with a good credit rating how did she fail the credit check? If you really mean “Customer Service” then someone with common sense and decency could contact me to discuss a way forward. So far we have got no where! I am sorry it has come to this but as you asked my opinion I thought it only fair to respond. My son has contacted regarding the failed credit check but so far no response. So to conclude we are extremely disappointed because my mother in law could have simply upgraded with EE and had a new phone by now. So why not with mobiles.co.uk? Seems the Black Friday scenario has happened again! I look forward to a senior colleague contacting me ASAP and if and when this happens I will be more than happy to share the excellence of your customer service. Thank you for listening and hopefully taking the appropriate action.”

Helpful Report

Posted 5 years ago

Hi Peter, Credit checks are at the discretion of the network and not ourselves, the retailer, and if you would like more information regarding your credit score please contact Equifax or Experian who will be able to advise further. I can see that you have mentioned that your mother in law could have upgraded, we can still arrange EE upgrades. The reason this order may have failed is due to EE not allowing a second line and only allowing you to upgrade your current contract. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“I purchased a refurbished phone for my mother, when it arrived she had great difficulty transferring her number. She took it into 02 to find out why and they told her that the handset had been marked as stolen! They sold us a stolen phone! It took two days to even get a straight answer from them, they told us to send it back for a replacement - it took them over a week to send a replacement. We are yet to receive a explanation as to why we were sold stolen goods, keep being told it’s not their problem. Absolute con. Have resorted to trading standards.”

Helpful Report

Posted 5 years ago

Hi Deborah, we are sorry to hear this situation had occurred, we would like to reassure you that we would never sell items which have been marked as stolen. Most refurbished stock is due to change-of-mind returns, where a customer has sent the phone back during their cooling-off period. Occasionally, of course, handsets may be returned to us due to a slight manufacturer’s fault. In these cases, the phones will be inspected by qualified technicians, who carry out extensive checks and tests until all faults are fixed. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews