Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,755 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,755 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve had a terrible experience. The phone I ordered got lost so I ended up getting delayed and had to reorder my phone in a different colour. The customer service staff and also not very helpful and have twice hung up on me”

Helpful Report

Posted 5 years ago

Hi Sophie, We are very sorry to hear about the issues you have encountered along the way, the service received is not a true reflection of Mobiles.co.uk. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

Hi Sophie, I would sincerely like to apologise for the inconvenience caused with your lost order. So that we can address the service and take a look into your query, please could you email the team at Reviews@mobiles.co.uk with the information below. - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Poor customer service”

Helpful Report

Posted 5 years ago

Hi Waheed, We are disappointed to read your comments. We always strive to offer a first-class service to all our customers. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“I ordered one phone howvever two came. Causing myself to have to pay for 2 phones which costed me interest and now I have been charged like rental for a pjone I’m Not even using”

Helpful Report

Posted 5 years ago

Hi SHAZIA, We would like to help you return your unwanted order, please email us at Reviews@mobiles.co.uk. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“Impossible to get through to customer service”

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Posted 5 years ago

Hi James, We are sorry to hear that you were unable to get through to the Customer Service Team. Unfortunately due to the busy period, it might take a little longer to through to the team. If you require further assistance please feel free to get in touch. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“I haven’t got my cash back yet”

Helpful Report

Posted 5 years ago

Hi Tanveer, It can take up to 14 days for your claim to be processed. Please also allow 28 working days for you to receive your cashback cheque. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

Hi Tanveer, It's disappointing to hear that you don't have the cashback for your order as of yet. If you have taken out an automatic cashback deal you would receive this within 60 days of receiving the order. If you placed an order for cashback by redemption you would need to claim the cashback. In order to get the cashback, you would need to claim by providing specific bills. If you log into your account and select the 'My Cashback' Section, you can check the bills you need to submit. https://www.mobiles.co.uk/help. If you require further assistance please get back in touch. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“The worst shopping experience I have ever had. I placed an order and received my confirmation. The money was taken from my account and using Mobiles tracking system I saw that my parcel had shipped. Days later I’m surprised when I still haven’t received my phone long after it was due to arrive. I finally manage to get through to the customer service team after an hour on hold only to be told that my phone hasn’t been shipped and in fact it won’t ever be shipped as there was an internal credit check failure. No explanation of why that occurred, as there is no reason for me to fail a credit check. No explanation as to why my money was taken if they didn’t intend to send the phone. No explanation as to why their website told me it was shipped when it clearly was not. And no explanation as to why none of this had been communicated to me in the days I was waiting for my phone, it took me calling up and waiting to speak to someone for an hour to find out it wasn’t going to arrive and also ask for a refund. Which I was promised 3-5 days after I had brought it to THEIR attention that they had taken my money with no intention of delivering my purchase. Funnily enough 2 weeks later. No refund. More subsequent hours on the phone going around in circles and finally I get my money back still with zero explanations of what the hell went on. A huge waste of my time and energy. Very disappointed customer and will NEVER be using them again. I’d encourage you not to either.”

Helpful Report

Posted 5 years ago

Hi India, At Mobiles.co.uk, we use a sales system which takes the personal information you've supplied and cross checks that against criteria set by our Fraud and Loss Prevention team. This Internal Security Check is used to help protect ourselves and our customers against potential loss or fraud. Should a customer's details flag up as being not accepted against any of these criteria, the order is cancelled and cannot be continued. The system does not tell us what criteria has been flagged against the security check which means were unable to provide any detail to you as to the reason for this. On this occasion, as the internal security check hasn't passed, we've been unable to proceed with your application, resulting in the cancellation of your order. We are sorry for any inconvenience that may have been caused. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“Absolute crap. Cancelled the contract without telling me but still took the £60 upfront. Still waiting for a refund over a month later with numerous phone calls to people who haven't got a clue and don't care. Avoid this company at all cost.”

Helpful Report

Posted 5 years ago

Hi Kerry, we can track the progress of your refund, please send us a copy of your review to Reviews@mobiles.co.uk. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“My order for a new iPhone 11 Pro was processed twice and I was charged twice for the upfront cost, which was a considerable amount. I returned the extra device by the next working day and which was received my Mobiles.co.uk within 2 days. However, it has now been over 2 weeks since I returned the device and no refund has been made. Customer service is extremely difficult to get through to over the phone and I have often had to wait 30+ minutes to speak to an assistant. I have been informed that the refund will be made in another 3-5 working days. Very poor service indeed.”

Helpful Report

Posted 5 years ago

Hi Matthew, As we are currently experiencing a high number of queries, it may take a little longer than usual to reach our Customer Service Team. As a refund has now been processed you will see these funds back in your account within the 3-5 days time scale provided. We are truly sorry for any inconvenience that may have been caused. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“Customer service was awful, I had a very rude and unhelpful staff ok the phone after I had waited for an average for 30 minutes every time I rang!”

Helpful Report

Posted 5 years ago

Hi Callum, we are sorry to hear about your poor experience and wait time. During busy periods it may take a little longer than normal to get through to our Customer Service Team. We are sorry for the inconvenience that has been caused. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“My deposit was taken twice and I am still waiting for a refund 3 weeks later.”

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Posted 5 years ago

Hi Deborah, I'm very sorry to hear about the payment being taken twice from your account. In the case where the order wasn't successful and the payment is pending, it's likely that the payment would bounce back to your account within 5 working days. However if this isn't the case we would advise that you contact the team via Reviews@mobiles.co.uk with some further information and we can advise you further. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Bought an iphone11 pro. deal with unlimited minutes and texts with 60 GB. Everything went through fine then contract came in from Vodafone only showing 20GB. Called the number on email confirmation and got passed about. Eventually told someone would call me back. That was 6 days ago! Heard nothing”

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Posted 5 years ago

Hi Thomas, we would recommend checking your allowance via your Vodafone account online, you will be able to see that you have indeed a data allowance of 60GB of data. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“Worst service I have ever received in my life. Didn’t even want to award it with one star. Atrocious.”

Helpful Report

Posted 5 years ago

Hi Cathryn, We are disappointed to read your comments, if there is anything we may be able to help you with, please email us at Reviews@mobiles.co.uk. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“I ordered a refurbished Iphone XR in the black Friday deal. It took 2 weeks to arrive. It was poorly packaged with no earphones. However my major problem was that it was faulty. It would not load, stay on etc. I phoned mobiles to be informed by their less that helpful Dru that "most refurbished phones are faulty" . He could not understand my upset at being told they Knowingly sell faulty products. I emailed a complaint 3 days ago now and am still awaiting a response”

Helpful Report

Posted 5 years ago

Hi Julis, Most refurbished stock is due to change-of-mind returns, where a customer has sent the phone back during their cooling-off period. Occasionally, of course, handsets may be returned to us due to a slight manufacturer’s fault. In these cases, the phones will be inspected by qualified technicians, who carry out extensive checks and tests until all faults are fixed. We do understand the inconvenience that has been caused due to the fault device you have received. We'll be happy to arrange an exchange for you. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“If I could give non I would”

Helpful Report

Posted 5 years ago

Hi Lisa, We are disappointed to read your comments; if there is anything we could maybe help you with, please email us at Reviews@mobiles.co.uk. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“I have used mobiles.co.uk previously without issue so was happy to again but this time was an awful experience. The phone arrived with the SIM card and case as expected the next day but I was charged twice for these. It has been over two weeks since then and no refund, they claim to have but nothing has appeared in my account. The customer service has been very poor and they don't seem to know the process themselves.”

Helpful Report

Posted 5 years ago

“Very poor customer services. Phone arrived over a week late - only received it because of leaving a negative review”

Helpful Report

Posted 5 years ago

Hi Joanne, We are sorry for the delay with your order, we always endeavour to keep our customers updated regarding their orders. Apologies if this was not the case in this instance. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“Upfront cost of £65 was taken twice and not refunded”

Helpful Report

Posted 5 years ago

Hi Mohammed, We can check your order details to make sure there is not a duplicate order; if you could please contact us at Reviews@mobiles.co.uk . Please include a copy of your review within your email. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

Hi Mohammed, Sorry to hear that the upfront cost for your order was taken twice. If the payment is still pending in your bank it should bounce back into your account within 5 working days. However if the funds are not back in your account after this time please feel free to drop the team an email at Reviews@mobiles.co.uk. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Mobile still doesn’t work!!! And can’t get hold of the company or when I do the system is down and they never call me back!!!”

Helpful Report

Posted 5 years ago

Hi Brenda, we can see you have spoken with our Customer Service Team and they are now looking into your query. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“Rubbish customer service”

Helpful Report

Posted 5 years ago

Hi Sean, we set a very high standard of customer services which sets us apart from our competition; however, I am sorry that on this occasion these high standards were not met. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

“Words cannot describe how utterly shocking the customer service is that mobiles.co.uk provide! I bought a phone from them last year and didn't have any problems, however now that I have had an issue I have encountered nothing but delays and incompetence. I sent back a mobile within 7 days of receiving it... a further 3 weeks have past and not only have I not received a refund, but I have just got my first network bill for a contract I don't have or use! Every call to customer services was as if I'm calling for the first time. As a result I have now taken up my concerns via email and the quickest response I received was within 4 day! Won't be using them again, nor can I recommend the support they provide... Although in fairness the sales team were pretty decent. Just wish the post sales was on par”

Helpful Report

Posted 5 years ago

Hi Nils, we have been dealing with a high number of queries but do try to respond to all customers as quickly as we can. I can see that an email has been sent to you regarding your query. Regards, Michelle Mobiles.co.uk

Posted 5 years ago

Mobiles.co.uk is rated 4.7 based on 37,755 reviews