Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,755 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,755 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“you make me fool”

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Posted 5 years ago

Hi, Sorry to hear that you feel this way. If you require any assistance please get in touch. Regards, Kash Mobiles.co.uk

Posted 5 years ago

Hi, We are sorry to hear that you feel this way. If you require any assistance please get back in touch. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Absolutely horrendous service managers have no consideration for customers. Trying to get a refund on the telephone which I returned due to them not telling me that I could not keep my telephone number with Vodafone on the new contract that I taken out with them is impossible. I am three weeks in the waiting still for the refund and had to get my credit card company on to them to try and get sorted never take out a mobile phone contract with mobiles.co.uk. Awful”

Helpful Report

Posted 5 years ago

Hi Rosanna, It's unfortuante to hear about the problems that you have had with keeping your number and getting your refund. Refunds can take 5 working days to be processed from the day that we have logged the return in our warehouse. If you don't have the refund after 5 working days please contact the team at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“It's been almost three weeks and they still haven't refunded the second payment they took from my account - claiming the bank was holding it when in fact the bank has said they took both payments straight away. Not good service, passed between departments and waiting days between answers. Not good just before Christmas!”

Helpful Report

Posted 5 years ago

Hi Georgia, I would sincerely like to apologise for the inconvenience caused with the refund of your order. Refunds can take 5 working days but if it has taken longer than this please could you email the team at Reviews@mobiles.co.uk with the information below: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

Hi Georgia, We are sorry to hear about the issue with the refund. Refunds can take 5 working days to show in your account but if this isn't in your account after this time, please get in touch atReviews@mobiles.co.uk with the information below. - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Shocking! Poor service taken money and no phone Totally unacceptable and no one EVER answers the phone I do not want the contract with you”

Helpful Report

Posted 5 years ago

Hi John, I would like to apologise for the service that you have received on this occasion. We would like to address any issues that you have had and ensure that any feedback is passed onto the correct team. We are always working to improve customers experience so that you can have a better experience with us moving forward. If you require any assistance with your query please could you email the team at Reviews@mobiles.co.uk Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Mobiles could not activate my new SIM card for 5 days! I had no option bu to cancel the contract. Poor service - no service at all!”

Helpful Report

Posted 5 years ago

Hi, It's unfortunate to hear that you were unable to get the SIM connected which resulted in the cancellation of the order. We can contact the network for you to get SIMs connected, however as this has been cancelled we wouldn't be able to look into it. If you require any assistance please contact us. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Still waiting on my parcel 18 days later...”

Helpful Report

Posted 5 years ago

Hi Kevin, It's really unfortunate to hear that you don't have the order after this timescale. We would need to investigate this and see what has gone on with the order so we can update you further. If you could email the team at Reviews@mobiles.co.uk with the information below, we can look into the order. - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Shocking service terrible customer service. Very unhappy with the service I was provided. Most definitely will not be purchasing from you again”

Helpful Report

Posted 5 years ago

Hi Louise, We’re disappointed to learn of the experience you’ve had with our Customer Services. We’re always working on improving our Customer Services and would like to ensure any comments and feedback is passed onto the relevant team. To allow us to do this, we’ll need you to get in contact with us. Please could you email us on Reviews@mobiles.co.uk along with a copy of this review and the following information: • Full name • Full address with postcode • Mobile Number • Email Address/Date of birth Please feel free to include any further feedback from your recent contact with us so we can ensure this is logged. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“My black Friday order in checkout was incorrect. I had to call them back on 3 occasions to get resolved. Each waiting time around 45 mins. I was promised a £20 as a way to say sorry...never received! Eventually got the right phone, but their customer service is terrible and I hope I never have to contact them again. Fran”

Helpful Report

Posted 5 years ago

Hi Fran, We are sorry to hear about the issues that you have had with the order. If you do experience any issues whilst placing your order our Sales Team would be the best option to get this resolved. It's great to hear that this is now sorted for you. It's likely that the £20 has been sent as a cheque which can take 30 days to arrive. However so that we can check this out can you please email us at Reviews@mobiles.co.uk with further information. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Terrible and absolutely disappointing service. Still waiting for a full refund despite them making an error and me having to chase them. First and last time I will use mobiles.co.uk. I would definitely not recommend!”

Helpful Report

Posted 5 years ago

Hi Jessica, We are sorry to hear about the delay with the refund. Refunds by card can take 5 working days to reach your account. We can certainly look into this if the refund timescale has now passed. If you could email the team at Reviews@mobiles.co.uk with the information below we can check this out for you. - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“I actually returned my product and have still not received any confirmation about that 18 days later. I have been on the phone 5 times trying to get an idea of what is happening without much result.”

Helpful Report

Posted 5 years ago

Hi Dayana, We are sorry to hear about the issues that you have experienced with the return. Due to the timescale, we would certainly like to investigate this and see what is going on with the return. If you could please email us at Reviews@mobiles.co.uk so that we can check this out. - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Had to take me 3 weeks of constant phoning to get my phone. You tried to tell me there was no iPhone replacements until I spoke to a manager! Would never use the company again!”

Helpful Report

Posted 5 years ago

Hi Callum, It's really unfortunately to hear about the issues that you have had with getting your handset. It's really unfortunate that it took you a while to resolve this. If we can assist you with anything please contact us and we would be happy to help. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“I would never use them again. Phone went missing during delivery, didn’t receive it for almost 2 weeks. Then when I got it the network didn’t connect and they keep fobbing me off. Bad customer service, takes at least 10 mins to get through, rude and unhelpful and still not resolved.”

Helpful Report

Posted 5 years ago

Hi Samantha, I would sincerely like to apologise for the issues that you have experienced. It's unfortunate to hear that the delivery went missing and took you a while to resolve. We will always try and resolve issues as soon as possible so that we can get deliveries to customers quickly. If you email the team over at Reviews@mobiles.co.uk with the information below we can investigate your query. - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“SIM supplied would not register. Eventually established that Mobiles.co.uk had supplied the wrong SIM from the information they had provided to the service provider. Several weeks without service and still no resolution as yet.”

Helpful Report

Posted 5 years ago

Hi Guy, We are sorry to hear about the problems that have occurred with your SIM. It's unfortunate to hear that this is not yet resolved and we would certainly like to investigate further so that we can get the SIM up and running for you. So we can investigate further we would require that you send us an email at Reviews@mobiles.co.uk . - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Ordered a phone on the 28th of November. Didn’t receive the phone, I was told it was lost. Mobile customer service didn’t help at all and said they’ll investigate which took two weeks. Won’t be buying from the website ever.”

Helpful Report

Posted 5 years ago

Hi Zakia, I would sincerely like to apologise for the inconvenience caused with the order. It's unfortunate to hear that this had taken two weeks to get sorted. However if this still isn't resolved please email the team at Reviews@mobiles.co.uk with further information and we can investigate it. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Never again”

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Posted 5 years ago

Hi Aurimas, Sorry to hear that you feel this way. If you require any assistance please get in touch. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“I was charged twice for my order . When i phoned mobiles.co.uk and asked the question about being refunded they hung up the phone on me.”

Helpful Report

Posted 5 years ago

Hi Barry, I would like to apologise for the problems with your payment. If the payment was taken again it's likely that this would bounce back into your account within 5 working days. However if this isn't the case please email us at Reviews@mobiles.co.uk with further information and we can check it out. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Great customer support, The ones who didn't drop the call ! Woul not recommend you sorry.”

Helpful Report

Posted 5 years ago

Hi Stuart, I'm very sorry that you feel this way. Please feel free to get in touch if you require any assistance and we would be happy to help. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“I was not happy with service I got from this company”

Helpful Report

Posted 5 years ago

Hi Darren, We are sorry to hear that you were not happy with the service provided by us. If you require any assistance please get back in touch. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Told me due to security reasons, my application was unsuccessful so I purchased another phone from a different company, paid them money and then received another email to say my phone would be delivered so I had two contracts and had to go through the ballache of cancelling one and trying to get my money back.”

Helpful Report

Posted 5 years ago

Hi Vikki, I would sincerely like to apologise for the issues that you have experienced with your order. It's unfortunate that you also experienced issues with getting your money back. We can look into this if you require further assistance and we would be happy to help. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“You sent my phone to the wrong address???? You have one job????”

Helpful Report

Posted 5 years ago

Hi Michelle, We are sorry to hear that the order was sent to the incorrect address. The team can certainly check this out for you and see what has gone on with the order. Please could you email the team with the information below at Reviews@mobiles.co.uk so we can advise you further. - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

Mobiles.co.uk is rated 4.7 based on 37,755 reviews