Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,756 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,756 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredibly poor customer service”

Helpful Report

Posted 5 years ago

Hi, We are sorry to hear about the service that you have received on this occasion. If you would like us to take a look into your query along with the feedback regarding the service, we can check this out for you. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Terrible customer service. Lost my phone and replacement would be delivered over 6 weeks later. Customer service were not bothered and very unhelpful.”

Helpful Report

Posted 5 years ago

Hi Gina, We are sorry to hear that the handset was lost on the way to you. Unfortunately if the handset is now out of stock, we would need to wait for the item to come back into stock in order for us to send the handset out. If you would like us to take a look into this and advise you further. You can email the team at Reviews@mobiles.co.uk with the following information. - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Phone arrived quickly but SIM card didn’t activate despite several wasted calls and emails to mobiles.co.uk. After two weeks of waiting, had to take my phone into a vodaphone shop and they fixed the problem straight away.”

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Posted 5 years ago

Hi Louise, It's unfortunate to hear that you experienced issues with getting your Vodafone SIM card connection. On rare occasions, we may need to connect your SIM manually by contacting Vodafone so it's unfortunate that this couldn't be resolved over the phone. However it's great to hear that this is sorted for you now. If you require further assistance please get back in touch. Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Next day after placing an order I called to cancel it. I have just received a bill despite being advised that contract was cancelled and I should dispose of sim card!”

Helpful Report

Posted 5 years ago

Dear Natalia, We are sorry to hear that you have been billed for a cancelled order. As the SIM would have been activated upon dispatch the network would usually bill you a few days later. It can take a few days for the network to receive the disconnection request and process the disconnection. If any payment is taken the network would usually refund it back to you on your next bill. If you have any issues with your disconnection or billing please feel free to get in touch with us. Regards, Kash Mobiles.co.uk

Posted 5 years ago

Hi Natalia. We are sorry to hear about the issue that you have had with your billing after cancelling the order. As SIM cards are activated upon dispatch the billing would start right away and the network would bill you shortly after. It can take a few days for the network to process the disconnection request so that your line is disconnected. If you have been billed and charged, any amount owed back to you would reflect on your next bill. If you have any issues with the disconnection please feel free to get in touch with us. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Horrendous never again”

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Posted 5 years ago

Hi Eleanor, We are sorry to hear about this. If there is anything that we can assist you with please get in touch with us. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“I received a defective cell phone that was christmas gift. I requested replacement and they informed they haven’t got red any replacement.”

Helpful Report

Posted 5 years ago

Hi Nevzat, We are sorry to hear that you received a faulty item. If the replacement handset is out of stock we would advise waiting for the item to come back in stock. If contact us at Reviews@mobiles.co.uk we can check the status of your exchange for you. - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“I have brought a mobile from you and the hand set was faulty (small crack on the screen).which I have returned on the next working day and you received on the next day.I have not received the hand set yet or returned money either”

Helpful Report

Posted 5 years ago

Hi Jom, We are sorry to hear about the faulty handset that you received. In regards to the refund, it can take a few days for us to process the return. Once the return has processed a refund will be issued which takes 3-5 working days. If you require further assistance please get back in touch if you require further assistance. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Is there any chance of my refund? I cannot believe you still haven’t refunded my money yet. I sent the phone back the very next day!”

Helpful Report

Posted 5 years ago

Hi Stephen, We are sorry to hear about the issues that you have had with your order. It's really unfortunate that the experience was not as expected on this occasion. Refunds can take 5 working days to be issued from the time that we process your return back at the warehouse. So we can check the return and refund status, please could you email the team at Reviews@mobiles.co.uk with the following information. - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Take an hour each time to even get through to customer service. Farce of a company”

Helpful Report

Posted 5 years ago

Hi Leslie, We are sorry to hear about the delay with getting through to the Customer Service Team. Unfortunately due to the busy period, it can take a little longer to get through to the team. Please feel free to get back to us if you require further assistance. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Awful customer service - near impossible to get hold of.”

Helpful Report

Posted 5 years ago

Hi Sophie, We are sorry to hear about this and it's unfortunate to hear that you were unable to get through to us. If you visit the link below you can check the ways to get in contact with us. https://www.mobiles.co.uk/contactus You can also contact us via Social Media or Facebook so that we can look into this. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Delayed order and poor service.”

Helpful Report

Posted 5 years ago

Hi Shayma, Sorry to hear about the issues that you have received with us on this occasion. If you the order still isn't with you please get in touch. We would also like to feedback the poor service that you have received so that we can improve services moving forward. If you drop us an email at Reviews@mobiles.co.uk the team can pass the feedback onto the relevant team. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Broken phone, customer services gave poor incorrect advice which meant I took a pointless trip to Carphone warehouse. Awful service. Tried calling several times after being put on hold for 20 minutes I was told the systems were down! What a hoke”

Helpful Report

Posted 5 years ago

Hi Matthew, We are sorry to hear about the faulty handset that you received. It's also unfortunate to hear about your visit to the Carphone Warehouse Store. Please could you email the team at Reviews@mobiles.co.uk so that we can take a look into this and get this sorted for you. - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“We bought teo new phone contracts but have not been able to register online with mobikes.co.uk to set up psy back. Tried ringing them and spent slong time on the phone with them but they could not resolve the problem. They then asked me to go to CarPhone Warehouse get them to try on their systems to resolve issue. Ivthen got out of work to vidit Carphone Warehouse who said that although they own mobiles.co.uk they do not have access to their system and cannot help. Aaaaagh still not resolved.”

Helpful Report

Posted 5 years ago

Hi William, We are sorry to hear that you are unable to register your account with Mobiles.co.uk for your Cashback. In order to register your account you would need to visit https://www.mobiles.co.uk/my-account/register and enter the order number and the email address as entered when ordering. If you still have issues with registering your account please be sure to contact us at Reviews@mobiles.co.uk with further information. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“I canceled my order day after i placed and two weeks later i still get spam messages”

Helpful Report

Posted 5 years ago

Hi Milos, Thanks for leaving a review. We are sorry to hear that you are receiving spam messages. To Opt-out of marketing please call us on 01509 615474. You can also unsubsctibe by clicking on the "Unsubscribe link at the botom of your email. Alternatively, you can also log into your MyAccount and send us a message to unsubsribe you Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“I have had a terrible experience buying a mobile through this company. They sent two phones to me when I only ordered one.. I immediately returned it and two weeks later I’m still waiting for a refund and confirmation that they have received the return. I have incurred costs as the number is not freephone”

Helpful Report

Posted 5 years ago

Hi Lucy, I'm sorry to hear about the problems that you have experienced with your order. When you return a handset it can take 5 working days for a refund to be processed from the time that the return is processed at the warehouse. If you don't have the refund after 5 working days of the return being processed, please contact us. Please could you email the team at Reviews@mobiles.co.uk with further information and we can look into it? Regards, Kash Mobiles.co.uk

Posted 5 years ago

“I”

Helpful Report

Posted 5 years ago

Hi Paulina, We are sorry to see that you have left a negative review. Please could you contact us if there is anything that we can help with? Regards, Kash Mobiles.co.uk

Posted 5 years ago

“I had a terrible experience with the company this year and I am still waiting for feedback regarding my complaint. I was absolutely disgusted with the service especially as I have multiple existing contracts through them.”

Helpful Report

Posted 5 years ago

Hello Darren, We’re disappointed to learn of the experience you’ve had with our Customer Services. We’re always working on improving our Customer Services and would like to ensure any comments and feedback is passed onto the relevant team. To allow us to do this, we’ll need you to get in contact with us. Please could you email us on Reviews@mobiles.co.uk along with a copy of this review and the following information: • Full name • Full address with postcode • Mobile Number • Email Address/Date of birth • Order number Please feel free to include any further feedback from your recent contact with us so we can ensure this is logged. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Had on online quote and when they received my phone they said there was visible damage along with screen burn. The phone had neither of these issues. It had been in an Apple case from day 1. So I then get an offer which was below the minimum they would have offered me online for the condition they said the phone was in. You then have to pay to get your own phone back from them so check the T&C but I wouldn’t recommend them or ever use them again!”

Helpful Report

Posted 5 years ago

Hi Melanie. We are sorry to hear about the issues that you have had with the online trade-in of your handset. It's unfortunate to hear that the handset was deemed as damaged. However screenburn isn't always visible which is why this may not have been seen. If you are not happy with the quote you can request that the handset is returned back to you for a refund. When you trade-in a handset as working it would be assessed against the criteria to ensure that the handset meets the condition selected. Please be sure to get back in touch if you require any further assistance. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Still haven’t got my phone and been charged a months fee already”

Helpful Report

Posted 5 years ago

Hi Jack, We are sorry to hear about the issues that you have experienced with your delivery. Your SIM would be connected upon dispatch which means that the network would bill you a few days later. However if you still don't have the order and would like us to investigate this, please could you email the team at Reviews@mobiles.co.uk with the following information. - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Kash Mobiles.co.uk

Posted 5 years ago

“Did not receive cash back”

Helpful Report

Posted 5 years ago

Hi Harry, Thanks for getting in touch. Really sorry to hear about the problems with the cashback. In order to claim cashback, you would need to provide specific bills. You can check the bills required at the 'My Cashback' section on your Mobiles.co.uk account. If you have any issues please let us know and we would be happy to help you out. Kind Regards, Kash Mobiles.co.uk

Posted 5 years ago

Mobiles.co.uk is rated 4.7 based on 37,756 reviews